QBE Hong Kong and Shanghai Insurance

QBE Hong Kong and Shanghai Insurance Reviews

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1.4
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With my recent claim experience with QBE insurance...

With my recent claim experience with QBE insurance, I will never purchase any travel insurance with them ever again.

I went on a holiday to Cape Town recently, and I purchased travel insurance as usual to ensure I had some protection in case there were accidents or involuntary changes resulting in financial loss. Unfortunately, such episode did happen in that my flight with Cathay Pacific from HK to Johannesburg was delayed by 9 hours, and as a result I had to rebook and purchase a new connecting flight from Johannesberg to Cape Town, as the delay meant that I would miss the original connecting flight. I submitted the claim on the additional costs (HK$1500) incurred to QBE, however, was given the response today that they would only process a claim of HK$250 cash benefit to me, which is even less than the amount I spent on the premium to purchase the insurance. Their rationale is that because there is no re-routing involved as per the wording of the policy, this condition whereby then my claim could be eligible won't apply in my case. What I don't understand is how they expect this to be re-routed, to go from Johannesburg to Cape Town, that only a direct flight makes the most sense. As confirmed by the agent, a Ms Szeto from QBE, had I purchase a flight from say Jo'bug to Port Elizabeth to Cape Town, then this would have satisfied the claim and I would have been eligible for reimbursement. This way of policy wording interpretation is utterly senseless and unrealistic in my opinion, and I now realise how QBE as an insurance provider functions and treats its customer. The level of protection is close to zero in scenario like mine, which is a very frequent and common scenario where claims might occur. Therefore, my conclusion is that I will never purchase any travel insurance with QBE again as it is not their objective to protect their customers in scenarios where claims can occur in higher frequency.

I tried to give zero star but is not allowed!

The worse of all Companies - AVOID . I have been ...

The worse of all Companies - AVOID . I have been waiting 3 months for a renewal of travel insurance card , one month waiting for any sort of response from a travel insurance claim. Its amazing companies like this still operate- no customer service at all -

We had encountered an extremely unprofessional and...

We had encountered an extremely unprofessional and rude Sales Agent representing QBE. Have asked them for a quotation for Product Liability Insurance with coverage in Hong Kong & Macau. We have sent them a QC Report as a sample to indicate that our production line has quality control system and record in place. We then received the following comment from them refusing to offer a quote because our QC report had indicated a piece of product with quality issues.

" Comments:

Having review the overall product info, the lab test report shows failed which means the quality of the product is not so good, so sorry that we may not consider to offer a quote. "

QC Report is meant to track quality issues and ours had served the purpose well and professionally. No one had ever visited our office to see our products. We were shocked and disappointed by their service, ignorance, rudeness and their lack of professionalism.

The worst insurance company I've ever come across....

The worst insurance company I've ever come across. I've filled out "Change of address " form THREE times, yet they still sent documents to my old address. I complained to Hang Seng, and it's worse ~ QBE sent documents to my address used almost 20 years ago!

Probably the worst insurance companies in this are...

Probably the worst insurance companies in this area. Next time I will not purchase insurance policies through Hang Seng which actaully overwritten by this rubbish company. They never process a claim and even they do, it takes ages.

QBE Hong Kong and Shanghai Insurance

QBE Hong Kong and Shanghai Insurance

1.4