I recently booked a vacation through their website...
I recently booked a vacation through their website and had an average experience overall. The website was easy to navigate and had a good selection of vacation rentals in Punta Mita. However, the customer service was mediocre at best. It took a while to get responses to my inquiries and when I did, the information provided was not always helpful or clear. The booking process itself was smooth, but I expected more personalized attention. The vacation rental itself was decent, but there were some maintenance issues that were not taken care of promptly. Additionally, there were some hidden fees that were not clearly stated upfront, which was disappointing. Overall, it was an average experience and I might explore other options next time.