Puente Hills Chevrolet Review

I will never bring my Camaro back to your dealership. P.S. you need a new service manager.

It is a place where 1 do not serve well and 2 do not help the people who serve me very badly

They lie to you with their vans that they offer online, they are not the prices and they try to give you the greatest interest they can, regardless of the credit you have and after you buy the van they no longer answer you to give you more information about your car, I honestly do not recommend them .

Very good experience with Hugo Lopez, prompt attention and gave me the car that i wanted. Great job.

We agreed on the price with out tax, title and license because I m buying from out of state. ( will pay ttl when I get back to my state)4 days of 2 to 3 failed fax attempts and I thing 3 emailing of Purchase order of wrong price I ve finally had it... talked with 2 sales people and 1 manager saying yes to the agreed price, still sent the P.O. with wrong price. Also I gave them my loan officer phone #, and never call her. Always thru me. What kind of professionalism is that???

Very helpful sales team, friendly and professional. Nice job by the finance department. Was a pleasant experience overall.

made a cash deal with sales manager wilmer at 10 am, calls back at 1pm states sorry that car sold. verbal contracts are legal and binding, you broke the law. Would never do busness with these thives again, your reputation follows cause you did the same thing to me 15 years when i was buying a new pickup, so much for second chances douch bag. lucky i gave you one star it shoud be negative one.

The worst dealer we buy a car and finance company approve the loan ,but this dealer took back the car without any reason , and refused to give us back the down payment, still owes us 500 dls. Don't go there

Slowest dealership ever. We agreed on a price and the salesman went off to complete the paperwork. Four hours later, I'm still waiting. This is crazy.

I like there service department, I go on Saturdays and they have always completed the job the same day, small and large jobs.

Thank you guys for lying to me to lure me into the dealership and waste my time. Horrible dealer and will never come back

Was impressed with how hands on the General Manager (Joe Garaffalo) was with my experience. Would definitely recommend to family and friends :)

The service department called me to set up an appointment for a recall. I took time off of work and arrived for my appointment only to be told there was no solution for my recall at this time. Very frustrating.

Just bought my first New truck from this dealer. So Awesome and so excited. Great service great people. Everyone was so helpful treated me like I was the only customer on the lot. I just want to say Thanks to everyone there and that i will recommend all my family and friends to come check you guys out if in the market for new or used car.
Thanks again to Mike Palomata and Brandon my sales person.
You guys are awesome.

Tony Fuentes

Outstanding job by the auto service staff to include the staff from the chat room during my appointment dated 16 Sep 2020. I was greeted by one of the service staff approximately 0745 hours and Informed him of other problems besides the normal maintenance scheduled service and it was inspected during the tenure of the maintenance service. My appointment was 0800 hours and my car was done 1030 hours.

The sales personal are very polite and friendly they were willing to work with me on my payments and they made sure i left happy with my new car

As a Realtor of 35 years I have had the opportunity to help over 3000 buyers and sellers make their move. You don't get to help that many folks with what is generally the most important and expensive purchase or selling decision they will ever make without understanding their needs and wants. Providing a stress free purchase or sale is what I strive for each of my clients. I have to say that with the purchase of our new Chevy from David Campbell and Puente Hills Chevrolet we had that very same experience I try to give my clients. Our 2019 Chevy purchase was a very stress free purchase! David and his crew were all top notch professionals! I am sorry that the Patriots are going to crush the LA Rams next week hopefully they will come out stronger for the bruising.

Worst experience ever. Came here from fontana because we were referred from a family member who has a cousin who works there and was informed we would get a great deal. Not only did they refuse to give us a copy of our credit score but lied to us stating we had a fico score of 680 when it was actually high 700 s. Two sales guy, one named Imber showed us trucks who were both recently hired from Nissan were unable to answer our questions. They were giving us outrages monthly payments and ended up going to rancho Chevrolet and they were able to give us a great deal and great customer service that we walked away with a truck and a car. I would never refer friends or family members to puente hills.

Very bad experience they did not take good care of me they told me that I did not qualify and I had to go to the Chevrolet premier and there they did qualify me and I bought my chevi traverse

I dropped my car off on Thursday so it could get worked on Friday morning. I needed 4 tire sensors, a new key, and new remote. The work was not done by Friday. I was told work would be done Saturday. Saturday came and went without even getting a phone call for an update. The dealership service department was closed Sunday so I got the car Monday morning.

UNHAPPY AND MAD!!!! Salesperson Armando and Manager Oscar are so pushy to do the deal and they lie to you. I founded out all the numbers and deal were not right I tried to not sign the contract but they kept holding back and they didn't want to give me my car back and keys the car was for $26,000 and I ended paying almost $34,000 when he promise to do the rebates for $2,500 and they didn't bla bla bla bla!!!! I went back the next day to exchange my car because I wanted to get the Camaro LT due to the car they gave me was unconformable to drive and they told I need to pay $3,000 due to the taxes ridiculous excuse!! because the paper work was mailed when the next day they call me from finance and they still need it other information to mail it . I will never go back and recommended anyone I never had a Chevrolet dealer treat a new customer like they did to me.

I been coming here to get my trucks serviced for over 5 years and Hector is the main reason. It's hard to find a good knowledgeable service adviser you can trust and he is the man!

Came to this place previously and got a car through the Costco Auto program last week. I'm here again to get my car alarm set up.

You just need to find the right people who know what you're talking about.

I called the sale number to set up a time to get my alarm set up and I kept on being transfered or getting put on hold in search of the person that I asked for.

I called back in about two hours and asked for that person immediately and was transferred over instantly. And he knew exactly what I was talking about since he was the one who told me I needed to come back for my alarm.

So that was what I wanted. Good place, just look for the same person and you will get whatever you need done. Happy to be here. Just waiting now.

Great customer service, Bibi and David were helpful and willing to work with me.

I had a wonderful experience at Puente Hills Chevrolet. I was a very frustrated customer who came across the street from Puente Hills Ford, and I was looking for a vehicle since the previous one I owned was not working out (contract-wise). I explained my situation to Puente Hills Chevrolet, and I told them that I was considering purchasing a new vehicle. They not only gave me some great advice, but they were also willing to finance me given my current credit situation, and they were super patient and kind throughout the whole sales process. My sales person was Ricky (he was awesome). He wasn't pushy, he was super knowledgeable, and he got me into a beautiful 2017 Camaro at a great deal! Ricky, Pedro, Mark, and the finance worker (I can't remember his name, but he was great too) were all apart of my final sale. After being treated so poorly at other dealerships, this one really made the effort to provide me with excellent service and a phenomenal deal. Even after the sale, they made courtesy phone calls asking about the service and how I am enjoying my new vehicle. A three hour paperwork process, great numbers, and a beautiful car--I could not be happier. Thank you for making car buying so easy. You now have a returning customer for life.

Our vehicle buying experience at Chevrolet of Puente Hills was amazing. My wife and I bought the 2021 Tahoe LT Package. Mark (manager), and Isaiah (salesman) were outstanding and displayed amazing customer service. I have bought many vehicles over the past 30 years and this dealership was by far the best experience I have ever had. Next year I will be going back to buy a new Chevy Silverado, all because the service was amazing. I even expressed to my coworkers and my family of the vehicle buying experience we had. Now one of my coworkers and my sister are ready to also purchase a new 2021 Tahoe at Chevrolet of Puente Hills.
I would have scored the customer experience above the 10 mark if i could.
I will definately recommend Chevy of Puente Hills to anyone I come across.
Thank you Chevrolet of Puente Hills.

I was at this dealer on 9/12/18. I originally came to look at a 2013 Silverado 1500 price at just over 23,000. When I arrived I was told it was sold. So I found 2015 Silverado 1500 with the window price of 22981. We went to work a deal. I was pre approved for financing to 25000. I was trading a Jeep in with some negative equity. I was told by Andy and sells manager I couldn't get it for what I was approved for but to come up to 29000 and we would have a deal. So I left empty handed and drove 1.5 hours back home. I then got my approval up to 30000. Went back on Friday 9/14/18 and went in to do deal on same 2015 Silverado with same window price of 22981 in window. I was told that their online price was 25740 so that's what I had to pay. I said will your window says 22981 that's what I am legally entitled to. They said well I don't think we can do that. I said i was told Wednesday that if I was approved for 30000 I would have a deal so I drove another 1.5 hours to come and make the deal and they refused to work with me. They refused to unless I would go thru their approval process and have my credit ran again even though I was already approved and ready to fund the 30000. They then said ok we will work things out and call you in the morning and deliver the truck to you. I got a call the next morning from Magik and he said we won't take your financing but bring us a check for 33500 and we have a deal. So they want me to pay another 3500 more then what we agreed upon before and wouldn't use the financing I was approved for. So needless to say I won't be working with them. I will take my business elsewhere. DON'T WASTE YOUR TIME WITH THEM. Worse experience ever. Wasted two days and drove 6 hours total for nothing.

Took my car for service and hand my Phone charger, SS Camaro valve stems, and a Camero cup holder inserts stolen. The trunk felt clips were also broken. Total for all parts stolen was $50. Ill be filing a police report. Sad... The service writers are very nice but who knowns what happens after
I leave.

Too much of a hassle just for a oil change and no customer service.

Wow what a terrible experience here. I tried to return my Chevy spark lease here and the lease guy Joe denied my return because I didn't get an inspection. I told him I don't care if you charge me more I need to return the car today he said sorry I don't need to accept your return. What terrible service. The sales guy said if I wanted to lease another or buy another one they will help me.

Apparently the price of an oil change is a top secret. Its kind of funny that no one who works here has gotten their oil changed at this place
Funniest phone call ever.

Very bad service "very bad investment super sorry to have bought here"

I would gladly recommend
Puente Hills Chevrolet!
I love my car My experience was awesome the sales personnel is great and no pressure, Armando Alejandre is the best! I would like to thank Miguel Mejia , for giving me the best deal On my 2017 Mitsubishi Mirage G4
Thank You and Merry Christmas

This is the worst dealer ever. The people are rude awful and they will find any way to screw you as possible. I'm afraid to even write this review because they might retaliate and screw me some more. First they promised me a car at an affordable rate and then they went back on their word and tried to gauge me so when I gave the car back they ran my credit ELEVEN times!! Effectively ruining my credit in the process. They also stuck me with insurance that I didn't even know was out on the car and now I have to deal with the insurance company's collections because they're forcing me to pay 500 dollars of insurance for a car I never even got to keep!! These awful people are the worst, do not ever buy a car from them, don't even step into their offices because they will ruin your life. It's the worst decision I ever made!!

I WARN!!! you do not go here. They told me they were having a huge sale they didn't tell me the incentives. I told them I had my own finance company they told me I had to fill out a paper just for fraud purposes. Turns out it was a lie, they were running my credit even after I told them I had a finance company already. I told them I wanted my paperwork back with my info on it, they wouldn't give me my paperwork back with my info. I told the man he was scamming me, he told me "I guess if you want to put it that way" this place is a disgrace and full of deceit and lies. Don't waste your time. They have continued to run my credit untill the next day dropping my score. I bought my car somewhere else.

Horrible customer service from the bottom to the top. Emailed the general manager with no response. If it wasnt for Rene in service id say just throw the whole damn dealer away.

Manny was great! Very helpful, informative, and worked with a sense of urgency when I told him i did not have much time.

Hector Yanez is the best service advisor! Thank You Hector for all you do.

Over the last 12 months noticed a big difference in the service dept.
Always having a swift and easy experience now. Thanks out to Hector Yanez in the Service dept!

I was disappointed that I was not told that a credit check would be done as ther was no need I was pre approved thru my bank and I wend in with a blank check from my bank and the sale manager was aware. I should have informed that they would run a credit check . I was told my SSN was needed for documentation only.

As with all car dealerships, the paperwork takes a long time. I love my car and it was great working with Ricardo Trejo and the crew. The management was easy to work with. They took care of my must haves! I

Tried to buy a car from you guys but turn out to be a nightmare. I need an answer from the management team or the owner about the thing happened to me please! I went to dealership two time. I was looking for a bolt. First time I went, sales person who looks like a reliable person he ran my credit and tell me if I want the deal that I like I need to bring my dad to the dealership and let him to the cosigner. He told me the owner agreed to do the deal if I bring my dad back and I can have his word. However, I went back to the dealership on the second day. They switch me to anther sales person. Then I gave them my dad's DL and SSN, I assumed that they ran my credit and my dad's credit, because the only manager was helping another customer next door. The sales man was watching YOUTUBE the whole time while we waiting. The video was still playing while I had conversation with the manager and him. However, the manager came in with no any credit report and only thing he had was a price sheet. He told me base on your dad and your credit score this is the deal that I can get. It is TOTALLY DIFFERENT then the offer I get on first day. So I show him the offer that I get from the another dealership and I told him the deal that we agreed yesterday. Then he starting insult me. And He told me I AM TELLING YOU ,YOU DON'T COME IN HERE AND TELL ME WHAT PRICE THAT YOU ARE LOOKING FOR, I CAN SELL THE CAR FOR WHATEVER THE PRICE I LIKE, BECAUSE I AM THE MAN IN CHARGE. Then he said I can sell you the cruze for the same price. I said no and I prepared to leave. Then he said YOU HAVE GOOD TASTE, YOU HAVE CHAMPAGNE TASTE BUT YOU ARE CHEAP. Then the sales person start laughing at me. However, I left the dealership. I saw the sales person that I originally work with in the front door, then the manger came out and start yelling to him and tell him how stupid I am and try to get a deal like that. I just want ask you guys, is this how you trade your client?

It seems the people employed at the dealership are genuinely friendly and courteous. That said, I have now had to make 3 trips with 3 separate appointments to resolve a factory recall issue which remains unresloved.

My experience with Chevrolet Hills Bridge was very moving when driving my 2016 Chevrolet Solvent. Thanks to the good reception and treatment to the client, as the first buyer. And once again thanks Chevrolet Hills Bridge.

Great customer service thanks to Ricardo Trejo for his excellent and professional help great salesman

The experience was awesome, there was no wait and the service was great!! Thanks Puente Hills Chevrolet!

Great experience. No added sales pressure. My go to Dealer.

Hector and Gabriel where great and attentive to where my wife and I needed to be in price witch made our decision a No brainer Thanks guys.

My first experience to take me to this Delear when I bought my truck, the salesman told me that he lit the chevy logo. What was the surprise that they told me lies after a week I went to ask what had happened and they told me that the seller was wrong and what? . The manager came out and not to get angry as he gave me a change of oil, he committed that in any case that does NOT SERVE THAT HE BURNED VERY QUICKLY.

So disappointed. Ghetto dealership. Took my car to get the air filter changed and to get my steering wheel toggle buttons fixed. Took all the appropriate steps to make this a smooth service. Made an appointment on a Saturday at 8am, bright and early. Spent all day waiting for a call. I had to call myself and by the time I called, the service department was already closed. When I asked for the service manager/ supervisor the receptionist kept hanging up on me. No one bothered to call me to tell me that they were going to keep my car the whole weekend! So I was left without a car. No one even offered me a rental! Eventually I got a hold of someone and told them to cancel my service all together and that I was going to pick up my car first thing Monday morning. Come Monday morning, I open up my glove box and obviously someone tried to find out if I had anything valuable in there. Didn t even bother to put my things back how I had them. I highly doubt you need to go INTO my car to change an air filter. Luckily I don t leave anything valuable in my car. I m very disappointed in this dealership. How ghetto/ poor are your service people that they need to try and steal from other people s vehicles? I hope someone reads this and takes a look at their surveillance cameras to see who decided to go into my car.

If I could give Puente hill a higher rating I would. Thanks to Ernesto, Felipe, and Gabe. I bought a beautiful new truck. As soon as I arrived to the dealership they were very attentive and made the whole car buying process quick and easy. No other Chevrolet dealer could compete with their prices.

Came in to check out a car, they pulled the old not give you the I.d backk when you leave so you have to come back, had to drive 30 mins back to get my I.d.

Puente Hills Chevrolet is the place to purchase your vehicle! I have purchased two vehicles within the last 4 months, and the service was wonderful each time. I first purchased a used Honda Civic for my little sister, and I had many needs before I signed across the dotted line. The salesman Brandon Gomez was very detailed and answered every need. The second time around it was my turn. My intentions were to work with Brandon again, but do to a position change he recommended Efrain. I told Efrain my situation, and he weighed out each option. While listening to each option, I noticed he was an expert in his field. His word meant everything to me, so I made sure I listen to what he recommended, while still making sure my needs were met. Throughout the process Efrain and myself were able to learn a little about each other and our families. It was definitely a great experience because it showed he wasn't trying to just sell you a vehicle and you're on your way. He was trying to establish a relationship, and to me that's important because if I have any questions regarding my vehicle or perhaps purchase another one I know Efrain will be there to help!

Poor customer service. They complain about running out of time

The staff was very helpful and honest. Gabriel was great to deal with and was very helpful by talking to his banks to get me financed with a great interest rate. Ernesto the salesman was very helpful in helping us get the car we wanted with all the features my family and I needed. Definitely a great experience

Be prepared for dealership installed anti-theft equipment you can't refuse. Thankfully working with the manager we were able to come to an agreement.

COMPLETE WASTE OF TIME TOOK MY APP AND DIDN'T EVEN ATTEMPT TO GET ME FINANCING JUST THE RUN AROUND! THEY FINANCE WHO THEY WANT AND THE HIRE A BUNCH OF IMMATURE KIDS TO MAKE DEALS!!!!

These guys are great! I got the car I wanted for the price I wanted :) There have been a few issues with the car, but they've taken care of them with no issues. Rene, in their service department, and porter Devyn are THE BEST assets this dealership has! Everyone in service has been wonderful, but Rene and Devyn have been outstanding. Car troubles and all, I would buy a car there again because they will take good care of you and make sure you are a happy customer! :)

Was on my way to check out a vehicle and was minutes away. Then I got a call back from Magik that the vehicle is now double in price! Bad business practice and WASTE of my time!

Imber Rojas is a great salesman! A joy to deal with.

Great group of employees.very knowledgeable. Service was quick.manager was so courteous .need more people like Hector.

Horrible this last week when i went they didnt wanna work the right deal so as soon as i leave they put a big drop on my credit score so for them doing that i didnt go back and ended up giving my service somewhere better
"I PERSONALLY WOULD'NT BUY FROM HERE"!!!!

Was very impressed with the General Manager Joseph Garafalo!

Service is fast. Nice and spacious waiting area with outlets, coffee and TV. John was friendly and honest.

We purchased a chevy equinox from puente hills Chevrolet. Good service. We got a quality car.

Waited for three hours for an oil change and I had an appointment.

I got a flat tire on the freeway on my new chevy only 8,000 miles and call to see if they have any warranty and they said no even that I paid $3,000 more for extended warranty and they said they'll sale me a new tire if I wanted but the warranty won't cover tires
That's not right

Was referred to the General Manager (Joe Garaffalo).. super happy with the service.. quick and easy!

Service department sucks a big one. Trying to set up a appointment for a oil change and apparently can't set me up unless. Give them all my info. First dealer to ever ask me for all my info out of all chevy dealers around. No wonder you have 1 stars

Richard Visale helped us from start to finish on our 2019 tahoe Thank you RICHARD.

I always visit here for routine service for my corvette stingray(3yrs already). Hector is my #1 service advisor. He is always kind, truthful and knowledgeable. Most important part is that Hector/this Puente Hills Chevy do not over charge customer. I feel comfortable visiting here always. My experience here in Puente Hills Cevrolet is COMPLETELY SATISFIED ALWAYS. I will definitely buy the new C8 here once available.

They took care of my concerns I had with my car. I had concerns over my brakes & they checked them. The result was my brakes are good

GOT MY 2020 CHEVY MALIBU FROM HERE.. WONDERFUL SERVICE AND PROFESSIONAL STAFF...

Always happy with their service, very professional and respectful team.
Thank you Puente Hills Chevrolet.

The worst of the worst service I have ever seen. Called three times in a row to try to connect to the maintenance department and nobody answered the phone nor even the operator at the front desk knows whether they are still open and find anyone to assist the customer. Very poor service and poor customer service. People works there is so lazy. I am so disappointed at this dealer.

If I could give this dealership a negative review, I would. My boyfriend just bought a 2016 Chevy Colorado on Thursday with only 5 miles on it, only to overheat on him 6 miles out of the lot. According to the dealership, it was the water hose that had not been clamped (factory mistake), but when my boyfriend tried to switch the truck for another one (because how can he trust that no damage was done?), they pretty much said he's stuck with it, unless he now wants to "trade it in" for another one. Are you serious? If they really had good customer service and cared about the products they sell, they could've worked something out with him in order to give him a peace of mind. It's sad to see that now he's obligated to keep a BRAND NEW TRUCK that he no longer trusts will be in good working order, because after all, he's not a mechanic to know that they actually "fixed" it and that nothing is wrong with it...

DO NOT GO THIS THIS DEALERSHIP TO PURCHASE A CAR, NEW OR USED, AS YOU WILL BE LIED TO AND SCAMMED!!!

Cars been there for more than a week waiting on a part that hasn't got there. It's the worse