Worst customer service. I had a tech come out to give quotes on a new and rebuilt baler. I had to request the quote every week for over a month and only when I told them I was going somewhere else they finally sent the quote. Now I need service again on my baler and I can't get the service dept. to return an email or call. Horrible customer service, I don't know how they stay in business.
I called for service and was told I had to send an email. I sent an email and waited two weeks. Sent a follow up email and waited a week. Called when I didn't get an answer and was transferred to a voicemail so I left a message. Four business days later I still haven't heard a single word from the company. It's absolutely astounding that they will sell you a baler then apparently have zero interest in servicing it or even responding to inquiries.
Solid quality product. I've used PTR balers for years and am impressed with how well they are built. I think the customer service of the company needs a lot of work but their leadership shows a willingness to correct mistakes and stand up for the reputation of the product.
shipping personnel don t care about your time, quote on of their workers I m payed by the hours why should I rush , at the end spent 4h to get 3 pieces what a joke!
My experience wasn t one of the best, I wish for whoever decide to pick some of their bad quality products lot of patients and nerves!
No overnight parking, tight area to get to but the people are professional.
One of the worst companies I have dealt with, I work with vendors every single day through my company and this one was the worst one I have ever dealt with. Extremely rude customer service department, will tell you anything to get you off the phone.
ptrco.com
