Protea Hotel Fire & Ice Review

Don't stay here! Specifically called to confirm if breakfast was included, they confirmed it was, they lied (not the money, the principal). They are renovating, literally working all night!

Clean, well furnished, friendly staff and very helpful especially with regards to language .. super breakfast buffet ..

Really get place to watch rugby. Well top class service

Place has been renovated so rooms a lot better looking. However rooms a little small. All in all though hotel is relatively good based on cost

Well located at the top of the CBD, and in proximity to vibey Long Street. A no frills establishment that tries really hard, but just misses its mark.

Milkshakes, milkshakes and some more milkshakes! The rest of the hotel is pretty awesome as well :)

Best hotel to stay in when in CT with family..the Villas are home away from home..Excellent

Very trendy hotel with a vibey downstairs bar and restaurant area

I was there for the Indaba, what a lovely conference centre, the food was lovely.

Rating is for the restaurant. Visited early evening and had a lovely dinner in a quiet restaurant. Bar was well represented (can recommend the milkshakes). Food was interesting and the chef definitely adds local flavour to the dishes (we had rump and fillet - both delicious). Service was friendly. Probably one of the better hotel restaurants.

Reasonable product: poor execution.
Quirky hotel, but not comfortable. Misleading images portray luxury which isn't evident.

> Bedrooms [4 double rooms viewed] lack space and comfort - laminated wooden floors with simply a bed and single plastic chair (reminiscent of a grand cell);
> Evidence of especially poor maintenance abounds - eg. missing window blind plus faulty venetian blinds;
> Access hours to facilities (eg. small swimming pool/gym) more limited than advertised, rubbish wi-fi;
> Ability of management to resolve problems appeared dilatory, unconcerned or inept;
> Bar service disturbing. Constant noise of blenders/coffee grinders pollutes an otherwise appealing appearance;
> Food service unbelievably slow - we gave up after waiting 50 minutes (so cannot add comment about food quality)!

We should only add reference to a previous reviewer who has indicated the location is handy for Camps Bay/Waterfront. This would be true if you have easy access to a helicopter as Camps Bay is 4 miles away with only a minor obstacle in the way known as Table Mountain/Lions Head.

Dubious grading up to 3 star calibre/price, and definitely ill suited for families.

Teeny tiny rooms, decent buffet breakfast expensive meals.

room service is excellent, very accommodating, room decor very nice but small rooms ,we have a baloney but over looking next building , we can see a corner of table mountain , If you park in underground parking they still charge an extra R40 a day parking in the street is crazy busy , food menu prices are ridiculous too. For the money im not impressed. wouldn't stay here again . my sister tried booking in uk and charged twice the price so i booked in SA..

A buzz of international visitors, I go sit there to work every once in a while. They make a good cup of coffee, and they have beer and barsnacks too. Highly recommended.

Stunning hotel! Really close, within walking distance to long street. Rooms are really cool!

Very nice hotel, with great views of Table Mountain

Disappointed that their great milkshake are no half the size and cost much more

Great location & accessible ti sites of interest & restuarants

Our favorite protea hotel. They always go the extra mile. The food is very nice and you must try the promo burger now. Friendly staff and thank you to the cleaning staff for our surprise in the room... Rose pedals and chocolates

Staff are friendly and helpful. Food is great. Location is in the middle of the Cape City Bowl - easy access to attractions etc.

Always a great experience attending events at this hotel

What a fab place to hang with freinds and get drunk.

What an uncomfortable place ... They pump hot air into the bar here, i couldnt stand it.

Stunning place and great views of Table mountain. Service brilliant

Breath-taking views of Signal Hill and Lion's Head. Gorgeous chick loft pent house apartments that give you a view of the city.

Accommodation good but can be improved. Food, vibe and service was great. I enjoyed my birthday family.

Friendly staff, good food and service. The single elevator is a problem.

The hotel is perfectly located. Not in the city center itself, but close to everything that matters.

Service excellence! Entrance smells devine! Food is excellent! Great conference venue.

Come here for the best milkshakes in town. Great place to chill with a few drinks. Also a conference venue.

Still like 4 years ago. But menu needs to be updated

An average hotel in the picturesque Cape town. The place offers comfortable and budget accommodation with decent housekeeping. They have a nice terrace with great views of Table Mountain which makes the hotel unique. The staff is courteous and friendly. The hotel also has a nice restraunt which provides delicious food.

Hip upmarket Hotel, friendly service and always a welcoming atmosphere, they have special chill out areas I quite like ..it has a VIP feel to it.

Great restaurant, neat tidy hotel with good friendly staff.

This is a very great hotel with great ambience, service ,staff and views.Their meals are just as satisfying.
Go you'll love it.

Was there for a comedy show and the milkshake are fantastic.