One&Only Cape Town Reviews

Incredible. Walking distance to the docks, restaurants, curio shops, bakeries and helicopter tours and next door to an aquarium. The staff were very professional and warm. High tea is fantastic, and the breakfast was superb! The bed was the best sleep I've ever had. The tub is enormous, and the shower is amazing. Our room looked over part of the docks and Table Mountain. I'm already planning on coming back. I highly recommend the One and Only!!

I sent an email to restaurant reservations at the One & Only on Monday to make booking for afternoon tea, but didn't receive a response. I followed up again on Wednesday, yet again with no response. For such a top hotel you would think your customer service would be significantly better. Very disappointed as i'm coming from the UK and really wanted to do this.

I liked their platters and food at a function I attended. Their services are also good.

Great service. Exceptional high tea and Musa was great. Lovely service

Stunning venue, stunning location, warm and friendly staff, and always a great time. Lovely place for a good conversation or special meal.

Friendly people, nice place definately coming back next year

An extremely memorable experience. Excellent service from start to finish. Great food. Amazing atmosphere. Will be back

The only way to describe this resort is PARADISE. Definitely the closest to heaven I have ever been!

What a great hote! Best pool area and the best sunset beer drinking setting ever! Highly recommend it!

My wife and I stayed in Cape Town for 3 nights and wish we stayed longer. The location was great for walking around the waterfront and the rooms were spacious, modern and had great views. The service also made you feel at home. I will stay there when we return.

Room - The room on the 4th floor had a great view of the lagoon and Table Mountain (when clear). Both the living area and bathroom were spacious and modern.

Food - We had breakfast every morning at Reubens. The eggs were made to order, and were great. They could do custom made eggs and also had some menu items as well. The buffet setup was mainly for bread, charcuterie, and fruit/cereal. There weren't the typical hot plates that you would see, however you could order the standard meat selections like bacon and sausage. They also had mimosas and screwdrivers. Service was prompt and helpful.

Vista bar - Excellent cocktails and a lot of seating. The service was superb. Elton made custom cocktails for me and they were great. They have a TV and setup the soccer match for us.

Gym - Lots of equipment and space for stretching and yoga. There were trainers in there who were eager to help as well.

Dinner at Reubens was fantastic...loved it, starter, main and dessert....

Although it's rated as one of the top five hotels on the waterfront it should teach its doorman how to interact with chauffeurs when dropping guests off at the hotel

What a relaxing place to have a coffee after a exhausting week. Excellent service. Coffee and dessert was lovely.

An amazing resort in a great location in a beautiful city

Magnificent hotel and location. Friendly staff and great service. Always have a wonderful stay

Superb facilities and setting. Service on another level.

I got married here 2 years ago...I had an amazing experience and such a beautiful wedding!!! The service was incredible. Everytime I am in Cape Town I owe myself a stop at the One and only. Let me just make it short I LOVE THIS PLACE

Best Best Best morning AND afternoon tea in Cape Town. Great variety, excellent service!

Stunning .. fantastic service .. would love to return

Loved it, Gorgeous place, tasty food, excellent service, reasonable prices......just tops.

What an experience! Friendly staff and 5 star facilities

In addition to the hotel being beautiful and well situated, The Staff at the One&Only were exceptional!
Definitely will return.

Opening again on 15 October! Great to come and see how the team has been during lockdown.

5 star yes. Ruebens food is great liked the interior of the hotel and restaurant

Brilliant food, experienced staff. Awesome environment

Great service and setting, but food not extraordinary like the price.

Most beautiful moments. Great service, delicious food , impeccable surroundings, lovely weather in CT. , Glorious day and amazing staff . Well done Pearl and your colleagues

One of the best hotels I've been,great staff and very versatile

Brilliant hotel. Our favourite hotel in South Africa

I've been for high tea here many times over the years. However, on this occasion I was surprised to see they had done away with the buffet table (which was the basis of its appeal) and you now receive a tiered tray with the savouries and sweets. The food was ok but not what I expected from this hotel. It wasn't as full as I remember when they had the buffet. Also the price has increased tremendously. R510 per person. I only gave it three stars because of the view of table mountain. I doubt I will ever return. My money could be spent elsewhere for afternoon tea. Very disappointed.

Excellent hotel and customer service. Congratulations!

Very cost and pleasant...surprisingly buzzing with a fun vibe

We had dinner at Rubens.. not great value and well actually over priced for what you get
I had the 3 lamb chops. Yet there were two. Puddings took forever to come..

Great venue, spoilt by parking issues. Parking sucks. How do they expect customers to visit regularly, without adequate parking - definitely not five star! Staff parking prioritized over customers apparently.

A group of us (about 26 of us - mainly Seniors) had a wonderful experience at Reuben's yesterday morning (1 December). Food was excellent, service unbeatable and the atmosphere very pleasant. Will highly recommend this restaurant - definitely for the breakfast. Thank you to Marcus and his group of fantastic people who made our time so exquisite.

Stunning views and so peaceful. Also a stones throw away from the waterfront