Promises Austin Reviews

They saved my life. I made friends I will keep forever. Their programme truly works. It is whole and comprehensive.

This facility is one of a kind. Their primary focus is getting and keeping people sober. Most of the staff are recovering addicts themselves and help you through the 12 steps. They gave me hope when I had none after 13 failed rehabs. They are compassionate and knowledgeable, and they hold you accountable while treating you with respect. They offer diverse types of therapies to give you a well-rounded approach to sobriety and a plethora of spiritual tools. I can honestly say something took place here in my heart and soul that broke my chains and gave me a sense of freedom and healing unlike I have ever experienced. They showed me that life is worth living and can be beautiful. I am forever indebted to each person here. Thank you for saving my life.

I m so grateful to have had the opportunity to attend Promises in Austin, Texas. Promises gave me A greater acceptance of self, a new love of self and they gave me back my life. My therapist and the staff at Promises taught me to be vulnerable, to allow others to see in me, what I could not see in myself, my true authentic self. I was given the tools I needed to cope with my anxiety, my pain and shame. So that I could rise stronger before. Through all of the therapy, hard work and the community at Promises I have been given the greatest gift. The gift of life with sobriety and a sense of belonging. For this I am forever grateful.

I would highly recommend this treatment center to ANYONE seeking help for any addictions. The staff, therapists, nurses and doctors are awesome and really care about each resident/client. The rooms and dining area are comfortable and clean, it almost feels like home. They have a pool, walking trail, putting green, etc for the times that you are not in group or individual therapy, all in a beautiful setting with trees and hill country views. They also have a resident dog that is calm and friendly to all. But the best of all is this:
I have learned many different coping skills that have helped me immensely with my addictions
AND
I know I now have the ability to stay sober for life
AND
I have made many friends, now sober and clean, that I know I will have for the rest of my life. I encourage anyone to seek help in this awesome place...I will forever be grateful to everyone there.
Heather

Promises saved my life. As someone coming in with severe addiction and suicide being what seemed to be my only option, this place was absolutely the LIGHT I needed! My doctor was first rate with dual diagnosis. He took me away from my daily narcotic regime (which at first I hated him for) and put me on a new one that addressed all my issues, but didn't have the propensity for abuse.
My therapist (Debbie) was the perfect combination of blunt realism and empowering positivity. The groups were powerful and eye opening. The fostering of "getting to the root of the illness/ addiction" so I could [understand] appropriate my feelings.... was (in MANY years of therapy) something no one had ever thought important for me to [recognize] learn.
Promises is an all encompassing program. We attended [in] facility meetings, as well as a variety around town. The weekend outings were therapeutic, esteem building and gave me a chance to realize I could
(a) HAVE FUN
(b) ACHIEVE A NATURAL (adrenaline rush) . HIGH
(c) BE PART OF A TEAM (healthy
. relationships with others)
(d) START TO TRUST (myself and others)

As for the others... who had less than stellar reviews, all I can conclude is that maybe they weren't ready to do ANYTHING IT TOOK ( trust tyre process by turning their OWN will over even though they didn't like some of the requirements) to get clean.
....... oh they DID get one thing right though. The food is PHENOMENAL
SHOUT OUT TO CARLOS and LEMON MIKE
Give this place a chance (I would have said SHOT.. but it seemed inappropriate )!

The staff is wonderful as is the program. Everyone was very sweet and extremely helpful if I had any questions or concerns. I would definitely recommend this place for a loved one if ever needed. I feel very secure about going out after finishing the program.

I unfortunately can't go into much detail, but BEWARE!! Very pretty to the eye, but you are paying a LARGE amount of money to get very little real help. They are also extremely understaffed.

The setting is incredible- the approach of having medical, psych & therapists on the care team allows for a triple-play approach to recovery. At every turn I felt safe, secure and wholly supported. It s the best place you never want to need: but if you need help, try Promises, they re there for you at every turn.

I felt hopeless upon entering treatment. I had already gone to one facility and felt it wasn t the right one fore me but when I got to Promises I felt the warmth and genuine concern from the staff and residents alike. I loved being in Texas hill country surrounded by the sounds of nature. If you re looking for a peaceful atmosphere to begin a new journey then please give promises Austin a serious look. Amazing experience, amazing people. Couldn t be happier I chose this place. Equine therapy, nature walks, mediation, great food are just some of the amenities I got to enjoy. Good luck to whomever reads this

Promises Austin changed my life. I went for the second time and they welcomed me with open arms. The staff is incredible, knowledgable, and attentive. The food is incredible, and the grounds are kept pristine. I felt very safe and serene during my stay. It was worth every penny and I learned critical skills to aid me in my recovery. Tiffany is always patient, kind, and inspiring. She goes above and beyond for clients and is always there when you need her. Therapists Kathleen and Edwin are extremely talented in their craft, helping me work through depression and anxiety. Chef Sarah kills it in the kitchen with every meal with healthy, delicious, and nutritious fare. Patsy who does housekeeping and maintenance is incredibly hard working, detail oriented, and has the sweetest disposition of anyone I have ever met. Promises Austin was a once in a life time experience that I will never forget.

The staff are amazing and kind, the feeling of being with family is the first thing you feel when the cloud clears from your mind. The tools I have gathered and the help I received is what will keep me on the path to recovery. Relaxing by the pool and laughing and learning with my community will forever hold a place in my heart

Everyone here was extremely kind and knowledgeable. I was scared entering treatment but the staff was incredibly compassionate and caring. I couldn't recommend this place more highly, it was one of the best experiences of my life and truly life changing. Bless Promises and the entire staff that has assisted in my recovery.

Worst experience of my life, totally unqualified staff & counselers. The only good thing was the food. I've kept in touch with all seven of the folks I was in there with: 1 is dead & all the others relapsed within 2 weeks of treatment. Once more don't flush $40,000 down the drain on this place, THEY WILL NOT HELP YOU, THEY WILL TAKE YOUR MONEY!!!!!! Really hate these pretenders who profit from the misery of others, stay away at all costs

Promises is a place to heal. The program offers excellent therapeutic, emotional and behavior support. The staff is genuinely concerned for your health and well-being. They are friendly, supportive and ready to tell you exactly what you need to hear. My counselor Kathleen Deluca was one of the best and brightest counselors I've ever seen (and that's been too many to count). After 2 months, I feel like a new woman with the confidence to walk a path of sobriety, one day at a time.

Excellent facility with a well-structured and effective recovery program. The program offers individualized therapy carried out by professionals who are committed to clients' recovery. Very pleasant setting in Texas Hill Country near Austin, good balance of structured time and leisure, fantastic food and great atmosphere! Throughout my 4 weeks at Promises I felt genuine warmth, concern and caring from all staff. I highly recommend this place for people who need help and are serious about recovery.

THIS REVIEW IS FOR PROMISES-WIMBERLY:

Awful. Don t ever send your loved one here! My boyfriend of 4 years struggles with alcohol and drug abuse. He has been in rehab 3 different times prior checking into Promises-Wimberly, so I do understand how the process works and how important it is to have the supportive family members involved.

First of all, I WANTED him to be there. I am the only supportive family he has. I was his emergency contact, everything. I NEVER even received a phone call from this place. I called multiple times to try to speak with his counselor, Ashley. My boyfriend was even upset about this. They continue to blame the lack of family contact to COVID-19. How does COVID prevent a counselor from calling me an updating me on his progress or even asking me my take on anything? Addicts lie and minimize. Shouldn t it be important to at least have an initial conversation to get an idea about what is going on? Had his counselor or any of the staff read his charts from his previous rehab stints, they would know that I have been nothing but a supportive person in his life.

Secondly, he was not even there for 30 days because his (top of the line PPO) insurance did not approve it. He NEVER had this issue before with BCBS. He started asking around and I got an itemized bill from the previous (top of the line) rehab he was in. Turns out Promises charged 3Xs the amount for a much shorter stay. I cant help but think this is why BCBS didn t even approve the full 30 days of treatment.

Third, my boyfriend expressed on multiple occasions that they were so short staffed, there wasn t even an RA in their room some nights. He had his cell phone almost the entire time he was in treatment. How is this okay in a rehab setting? Where is the structure? One night some kind of alarm went off and he had to go find the box to get it to turn off because there wasn t even an RA around. This is one of many chaotic incidents. In other rehab facilities he would talk about his progress, in this one he would talk about the drama going on.

Fourth, my boyfriend was given less than 24 hours notice he would need to leave because his insurance did not approve any more days. (Keep in mind this is during a pandemic.) He was given zero guidance as to where he could go. He doesn t even live in Wimberly and is currently homeless because he was kicked out of the house he was living in for drinking. The plan was for him to transition into a sober living facility in Houston. He did this completely on his own and found somewhere at ANOTHER recovery place. The counselors did absolutely nothing to help him. Once the money dried up, they did not care. He relapsed the next day and never made it into sober living.

Thank you Promises, for using up his insurance money and doing absolutely nothing to help him!

I would like to acknowledge Promises for such a smooth transition and addressing all the needs that needed to be addressed to be a truly quality system of treatment centers. I have worked with many at Promises personally and most recently have been building a relationship with Julie Moss, the Austin Business Developement Rep, who is exceptional. I trust her judgement fully as well as those that are still working at these facilities that I have worked with. Promises is a place I would send my own family member. Amazing job at all that you have all done to become a pillar in the community of recovery. Thank you for all you do.

Very bad facility. Would never recommend. He came out worse than going in.

This was an amazing experience. The staff was extremely competent and compassionate. The lead RA Tiffany Duncan is one of my favorite people here, she knows what true recovery looks like. I highly recommend Promises Austin for your recovery needs!

Highly recommended!
I have another chance at life. Its a very nice facility, great food and the staff is loving and caring. The counselors Carl and Michelle are excellent. I can honestly say that Promises Austin saved my life

I must say that the schedule was a bid messed up. Had a lot of free time. War storys where tolerated and one nurse looked out of it.

I am clean and sober but not because of Spirt Lodge. Its thanks to another facility with duel diagnosis and full staff of people who work with addiction 24/7. A facility called Futures of Palm Beach that works on ALL aspects of addiction.
If you are looking for great food and to work the first 3 steps this is the place for you.
If you are looking for a place that uses everything not just holistic and the first 3 steps. Then this is not the place to go.
There are many factors to addiction and its behavior and Spirt Lodge limits that by its operating philosophy. New name
Same place and most of the same people.
If you notice most of the positive reviews are from anonymous Google users. Most likely posted by the facility itself.

The multifaceted approach in a serene resort setting was truly amazing! Programs included 12 step, Refuge recovery, and education in how addiction affects the brain was very helpful. Excellent food! Cutting edge financial therepy was also offered. I cannot imagine any other facility or staff coming close to this level of personal care. Thanks to you all for the care and kindness!

If you have real problems DON'T go there. The food is great but they can't help you. If you want go and to yoga and dry out, it's O.K.

When I arrived at Promises, I was overwhelmed and actually felt quite undeserving of being in such a beautiful place. However, the environment, the culture of the company, support of the highly professional staff and the seemingly instant bonds made with my peers were all conducive, and probably vital, to my recovery. I will recommend Promises to anyone seeking treatment that heals mind, body and soul by saying "Just go. Now. And dont look back - We're not going that way."

Promises saved my life. Not an exaggeration. The staff is comprised of professional, experienced recovery advocates and clinicians, and they truly want to help those who come here. I highly recommend this excellent facility to anyone who may be struggling.

Having entered the program with apprehension and some skepticism I did not know what to expect or how open I was to this treatment facility and team. The facility is in a beautiful part of Texas hill country providing a serene and relaxing environment.

Valuable skills learned and relationships built while providing the foundation for free flowing communication. Without a doubt I gained more than I thought or ever expected including the desire for knowledge and understanding for years to come. Many thanks to the whole team.

I would like to say this facility and website are legally into scamming potential clients.First of all,they don t tell you that personal trainers,yoga and message therapy is not included in the day rate,and costs extra (fine print).Also,doctor s (psychiatrist) bills are separate and the session rate is not in the financial agreement.So basiclly,you are giving them the ok to say the doctor can charge you whatever the doctor wants,by signing agreement.I gather this could mean a massive bill outside what insurance will pay.The admission process in my case was handled in the open (dayroom/kitchen) in front of other clients/chef.The medical assistant tried to act like a nurse and was not very nice to my loved one.I wouldn t say completely rude,but I will say for the already stressful experience of going to a new place and starting treatment,that kindness and understanding would be the order of the day.Which,it was not.Most concerning was the inability to answer simple,but obvious questions by the facility s director .I did not let my love one complete admissions process.Red flags everywhere!We need treatment,but not theirs.I suggest that if you need help or looking for help for a loved one,keep looking.

My experience at Promises Austin was outstanding. I experienced such care and love from the R.A.s, the nurses, the nursing assistants, the chefs, and Patsy. The counselors were outstanding as well as understanding. They prodded me until I could bring up what I needed to work on. I will never forget the kindness with which I was treated. As most people remark, the food was excellent. Being in a facility that incorporates nature also aided my healing. Part of the healing process involves participation and work in the required classes. I feel I benefited because I did the work the counselors recommended even when it was mentally exhausting. The most important part of this whole process was the constant support and love from the people who work there.

Extremely loving and caring treatment team. All around great service. I did not come in expecting a big change in myself, just expected to get sober and maintain it for a short period of time. Needless to say, my time spent here has been priceless and I ve picked up many tools to help in all areas of my life. If you re coming in here looking for merely sobriety, a wonderful surprise awaits you as your life will be greatly improved in almost all aspects. I initially viewed coming in here as the worst thing to happen in my life, but my time here has been the best thing that could ve ever happened to me.

Amazing place! I feel good and see life in a new way.

I have spent the last 30 days at Promises Austin and am thoroughly pleased and impressed. The staff is extremely knowledgeable and professional and the facilities are comfortable and well maintained. I highly recommend Promises, especially for executives.

I came into Promises at the absolute nadir of my life. I was in a fog and had no idea what to expect. I felt embarrassed, isolated, and more than a little scared. Within 24 hours thanks to the staff and community those fears and feelings of isolation were gone. Promises does an excellent job of addressing the different elements of addiction and pathways to recovery. They educate, nurture, and challenge in a way that shows they genuinely care. Promises was my first time in treatment and I am confident that with my continued diligence in the application of the tools they ve armed me with, it will be my last.

Excellent staff and support! Best experience of my life! Thanks to medical nursing, and counseling support I feel I ve gained insight into addiction & tools to last a lifetime.

Promises saved my life. A month ago I would have thought that was the cheesiest thing to say, however now I a believer. The staff was so caring and sensitive to my needs and the clients have become close friends. I would speak to the food, but there are not words to describe how amazing it is. I could not give a higher recommendation to Promises Austin!!!

Promises Austin has been extremely helpful in providing a safe environment, a staff and medical team that is rooted in knowledge, empathy, and client awareness - and they take a biopsychosocial approach to addiction.
I would definitely recommend this residential treatment facility to others, and I am extremely grateful for all of the help I have received here.

I had the best experience at Promises. Coming to promises saved me and helped me in so many ways. Battling mental illness and addiction Promises Austin was the best place to be to help me learn how to deal and overcome these challenges. The staff is amazing from the clinical staff to the RAs, I can t even begin to describe how awesome and caring they are. Chef is also amazing and makes the best food. Even lady the house dog is great! I am so happy that i was able to find Promises to help me cope with my addiction and mental illness. I would HIGHLY recommend coming here if you are struggling with addiction or any mental illness. It also is a plus that the location is amazing as well as the amenities.

Promises has caring staff, a warm and friendly environment and the best rehab puppy on the planet! If you find yourself in need of treatment this program gives you the tools you will need when you step out the door back into the real world of sobriety. The staff genuinely cares about their patients. The Promises Austin campus (in Spicewood) hosts a small group of clients who are 25 years or older. This tight-knit community filled with like-minded, motivated patients is a perfect atmosphere for addicts who genuinely want help.

Excellent facility with a wonderful staff. Each staff member listens to your needs and will work with you on them daily. Facility is amazing. Extremely calming and spacious. Would highly encourage anyone to come to promises.

We loved our experience with Promises. We received excellent information about the disease of addiction and the tools for recovery. They have a family based approach to recovery that has allowed all members of our family to get the help we needed.

I recently left Spirit Lodge after 35 days of residential treatment preceeded by a long detox. I highly recommend Spirit Lodge to anyone suffering from the devastating effects of substance abuse. The facility and amenities, medical staff, recovery advocates, administration, and program of recovery were absolutely first class (not to mention the food). I have only had experience with one other Treatment Facility (Betty Ford) and I can honestly tell you my experience at Spirit Lodge was by far superior and for once I feel equipped to lead a happy sober life.

I was fooled into believing this would be a good facility for my sister to go to because it appeared so nice on the outside, but this facility does not provide the comprehensive care that my sister needs. She has relapsed 6 times in one year and keeps going to Promises because they pamper her for 30 days, take her money and then cross fingers she will be back again. If a rehab center no longer meets your needs because you have dual diagnosis issues, then maybe they should have an ounce of integrity and refer her to a better suited facility (cough cough... The Ranch in Tennessee...). Don't take people's money if your facility won't help them anymore! 1st and 2nd time I understood, but this is the 5th time. Some alcoholics need a different approach to healing that does not focus on massages, yoga, good food and a pool. For that kind of spa treatment even I would claim to be an alcoholic!

This is a short review. Promises Austin saved my life. I highly recommend this facility to anyone struggling with substance addiction. The facility and staff are amazing. Please consider Promises if you are reading this review. Your life will change if you want what they have to offer. Sincerely John G.

They take your money really quickly. But it takes 4 to 6 weeks to get a refund and they won't tell me how much 48 hours cost. They took 12500.00 for thiry 30 days. It did not work for the patient. Checked out 48 hours later. They say it's corporate.

I had an amazing experience at Promises. Without a doubt, Promises saved my life. The staff is very warm and caring and the food is amazing. I have been given the tools I need for a sober life ........one day at a time.

I want to Thank Promises for being instrumental with my recovery. I was able to gain skills that I have been able to use for my recovery as well as life. Best decision I ever made!

I was recently in the residential treatment program at Spirit Lodge. I had a very bad experience and can not recommend this facility. I suffer from depression as well as alcoholism. Upon arrival at Spirit Lodge I was interviewed and told that I would be receiving counseling for depression in addition to my alcohol recovery program. This was not the case. When I reached out to staff, on my 16th day at Spirit Lodge, after a particularly rough day I was told without any discussion that arrangements had been made to transfer me to another program. My clothes were immediately packed by a staff member and I was hauled off to another facility which turned out to be a psychiatric hospital. Incredible! I was immediately dismissed by the hospital as a posed no threat to myself or others and was sent home. The behavior of the staff at Spirit Lodge was reprehensible especially their staff psychiatrist, Dr. Franke.