Pro Marine USA

Pro Marine USA Reviews

Reviews 42
4.3
Reviews 42
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While at first the wait time due to COVID restrict...

While at first the wait time due to COVID restrictions was a bit of a hassle, they more than made up for it in the customer service we received. They came out with multiple parts to try on our outboard and even gave some maintenance tips to help with the parts fitment. Great place in my humble opinion. Wish I would have gotten the name of the guy that helped us as he was wonderful!

I purchased a 25 Gamefish last Nov that was suppos...

I purchased a 25 Gamefish last Nov that was suppose to come with a bow filler. Seahunt had apparently changed their manufacturer of this item so there was a back log. Finally in Late April I received a call from the Promarine service department stating my bow filler had fianally arrived. I drove the 45 minutes to pick it up and realized when I was taking he box out of my truck that is said Fits 255 Ultra. Not Gamefish 25. I called the service department to tell them they had given me the wrong part and was told the bow filler is the same. IT IS NOT! I'm sure the bow filler they gave me would fit a 255 Ultra, but is short by at least 4 inches at the top and shy a good inch or more on each side. In other words, it doesn't fit the bow correctly.
If you purchase a product from this dealership, make sure they give you all you paid for up front. I have been waiting almost 7 months for this bow filler and it looks like I will be waiting longer. If this is the correct bow filler, the fit it terrible and I would not recommend paying extra for it.

Went to pick up a part. Two guys at the counter st...

Went to pick up a part. Two guys at the counter started small talk. I told them about a bad experience I had with a boat shop. 15 minutes after leaving pro marine, the owner from the boat shop called me saying an employee from ProMarine had called him saying I was talking sh*t about his company and he was harassing me until I hung up on him. Very unprofessional of "Pro"Marine employees.

AWESOME!! QUICK! KNOWLEDGEABLE! THE BEST CUSTOMER ...

AWESOME!! QUICK! KNOWLEDGEABLE! THE BEST CUSTOMER SERVICE I HAVE EVER RECEIVED!! Todd and his staff helped me above and beyond the call. I was in town helping my best friend with his outboard engine, when I came across Pro Marine. Without hesitation they advised me with solutions to the damaged block and helped me as well. I feel very fortunate to have met the staff at Pro Marine. Because without their help my buddies boat would have cost him thousands in repairs!! I thank them. My buddy thanks them. His kids as well. They get to go tubing again! Thank you again Todd. And thank you to your staff.

Bought a fuel pump for my tohatsu. Came with one b...

Bought a fuel pump for my tohatsu. Came with one bolt hole closed during manufacturing. Called returns, they said we sell hundreds and that never happens, so maybe it s an install issue. They basically said I was wrong and they wouldn t do anything. So Ron in returns, here s the proof.

Update: Got a phone call with an apology, I appreciated the call but what s done is done and we re just gonna cut ties and move on with someone else.

The people there were very knowledgeable and very ...

The people there were very knowledgeable and very helpful. Got the exact Parts on needed without getting parts that I didn't need. Will definitely keep going back with all my outboard needs

Great place to conduct business! I have purchased...

Great place to conduct business! I have purchased 2 boats from ProMarine... They re very knowledgeable and honest! Anyone looking for a new rig or service I suggest ProMarine. Great operation!!!

Ask for Chad Wallace...

Solid knowledge of my motor and its idiosyncrasies...

Solid knowledge of my motor and its idiosyncrasies.
Parts matched exact, and at or better than oem.
These folks are real, and the prices were less than expected. Wish everyone did business like this. Everything would work. Thanks again to the folks at Pro Marine in Palmetto!
This review is NOT part of a promotion.
It's problems solved in 5 minutes compared to lots of time lost on the internet searching for the right stuff.

Great place for all your marine motor needs. I tho...

Great place for all your marine motor needs. I thought i would be a few days out, and 20 minutes of investigation to get a new starter. He new exactly what it was, had it in my hand in minutes for a price i couldn't refuse. My new go to for marine equipment!