Excellent facility with everything you need when it comes to fitness. If you re a person in shape or trying to get in shape this is the perfect facility for you. Make sure you schedule your tour! If you have goals and want to become greater, this is the place to do so.
Great facility with a personal touch!!
I had been a been member here since it opened almost 10 years ago and enjoyed the facilities thru & thru. Recently I was tempted to try out another newer fitness center in the area, but it felt too big impersonal and more like a cruise ship.
Determined to revert back to my more familiar and personal experience at Princeton Fitness & Wellness, I reached back to them. To my pleasant surprise they greeted me back with open arms. The general manager of the facility, Von reached out to me personally and made sure that the transition back was smooth and effective.
Mismanagement, clique-ish, unfriendly desk staff, namely Tom and Anastasia who are quite selective in their greetings. Only reason I go is because of its proximity to my office so I can get my workouts in in the middle of the day. Inconsistent in its cleanliness and always unwelcoming.
To be honest this gym feels mismanaged, it s not very clean, and it smells a lot in locker room. The sauna has used, bloody bandage on the walls. And then there is the back office which is trying to rip you off constantly, even when you are about to become a member. It feels sketch, and they add hidden costs in the billing and in the contact, it s not a lot but still feels really sketch.
Floor staff are nice and friendly and the gym is well equipped though.
If you are currently thinking to join this gym, please think twice!!!!! When taking shower, suddenly no hot water, you have to wash your hair with cold water, and they are not willing to repair this! Steam room and sauna are always out of order, and not clean, totally doesn't worth the money you paid.
I have been complaining about the urinals that are overflowing creating a health and slip/fall hazard for weeks and nothing has been done. I would suggest to stay away from this gym until this issue has been resolved, in fact I am thinking about canceling my wife's and my membership because of this issue.
The general manager contacted me promptly right after the review and informed me that this issue was been fixed as we were speaking. Five stars for the great customer service.
Update: It's nightmare. The collectors sent me a bill. I already talked to 10 more people and they said they understood the mistake. But nothing happened. They kept sending a bill. Please avoid this gym.
The sales and billing department has really poor customer service. I have to keep talking to them to resolve the charge that they promised me free.
Be Aware free month is not real free here. I am still calling and talking to resolve billing issues. Still no refund yet after talking to them for 7 times
Excellent and well-run facilities. Clean, everything in working order and repairs made quickly. Slightly expensive for a gym membership but there are other benefits meant to offset those costs (nurse visits, one one-on-one free training session per month, free classes)
So this evening one of the "trainers" planted himself in the very middle of the floor at about 5.15 pm and had his dinner while sitting on one of the machines and very loudly talking and laughing with a visitor and later another trainer joined in. This has continued at least until 5.45 pm , which is when I left. Turns out he is actually some sort of a manager at the gym. So incredibly unprofessional.
Very disappointed- a business is always known by how they treat people while they are using their service and how they are when you decide to leave.
On both counts Princeton Wellness has been disappointed.
first last year I found out browsing through my credit card bills the gym had been incorrectly billing me for a class we had not been using for over 15 months. The class didn t even exist for 14 of the 15 months but the facility didn t mind charging us for it. Go figure!! .
And after numerous follow ups and call backs and reminders I was given a credit (not refund as that wld take longer I was told) for that incorrect billing.
No apologies, no additional credits for having charged in excess of $1500 in incorrect billing.
Progressively the the facility keeps getting dirtier and dirtier. Showers broken not promptly repaired - which we overlooked because of the few swimming staff which were good
Finally I decided to leave. Even in that I got swindled to say the least - I spoke on March 1st or 2nd that I want to end my membership i was told since I came 2 days late - it will be I ll be billed for March and April there you go.!
I ve spent approx $1200/- per annum on swim lessons in this place for 2+ yrs in addition to my and my wife s membership ($150x12 ) for 3 years
And when it came time to cancel the membership -
And even after speaking to Max who seem to be the person incharge I was told forget about the incorrect billing and the business uve done with us.
Since u came on March 2nd and decided to leave u will have to pay for all of March and all of April even.
Don t mind that it s basically 30+28 days since u decided to quit
I m glad I m leaving and glad folks like Max don t work for my business! As it is a disaster in customer relationship and keeping long term customer.
I am one family whose business you will never get - and of-course Max and team made sure none of my friends don t join too.
Maybe that s why also the overall rating of this place is poor
There are many better facilities in the neighborhood if anyone is looking for fitness. Ranging from the very high to the very low budgets.
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