Prince William Family Counseling Review

I love my therapist alot.... Shes been on my journey with me since Jan 2013 and has seen me through lots. When i didnt go for 2 months she had me call weekly to check in on me. I haven't had a bad experience here.

I would not suggest them. They gave me an appointment I waited in the lobby for over an hour for the primary therapist to NEVER show or call me. Someone else brought me into a room talked to me about the therapist not being able to make it. I was never really given a 'session' and low and behold they charged my insurance

We got a call back with an appointment the day after I called. The appointment was for a week after my initial call. The therapist has been great so far.

If I could give 0 stars, I would! My son is be discharged from Intensive In Home Therapy this coming Friday, so I needed an out patient therapist. I called them three weeks before the call yesterday to give them my son's insurance: Primary, which is a private insurance, and Secondary, which is Medicaid (has a Medicaid Waiver). They told me that they would run his insurance and then they would assign him a therapist, which they did almost a week later. A week and a half ago (from yesterday), we did an intake with the therapist and my son was supposed to start with him on this Friday. We get a call yesterday at 4:20 pm to tell us that they do not do Medicaid as a secondary insurance and they can't help us. I asked if they could separate the two insurance, so we could pay the copay on the primary insurance (we would have just done primary insurance, if they could not do the secondary insurance, if they had told me) ( and they charged me the primary insurance copay for the intake, which is not being returned I'm sure), and I was told that since it was documented, they couldn't. When I spoke into the therapist, tell me that my son was being discharged tomorrow (can't do IIH and out patient the same day, which is why I gave him the Wednesday date) and he needs therapy, the response was he could check with his supervisor and we paid out of pocket. They are in network provider for my primary insurance, but they want me to pay the full amount out of pocket. With this poor action of this company, I WOULD NOT RECOMMEND THEM!

This office is the worst, the girl that answers the phone had the nerve to tell me "they haven't had time to call because they are short staffed due to an employee on maternity leave" after being told it would only take 3 days to verify my insurance and then I actually had to call back a week later to even be told whether it was done or not. God bless the woman and baby, but I really don't care why they are short staffed. I have worked in medical for 13 yrs i would NEVER tell that to my patients. You deal with the short staff it's not my problem nor is it like it was all of a sudden, she's pregnant for 9 months for God's Sake. With this being a mental health doctor and USA having the worst care in the world for such things like this they really need to find people who have a damn clue. Not only has it been over a week to verify insurance I was then transferred to the scheduler, which she seemed hesitant to even do and then I had to leave another message. Going on 24hrs since said message was left I have yet to hear from anyone and have contacted the office twice today to speak with someone and all I get is another DAMN VOICEMAIL. I will not be using this office EVER and wouldn't speak the name from my mouth to anyone. They don't care about their patients or possible patients and it shows from their lack of concern and urgency. Run the other way this is not the type of doctors or staff you want to deal with.

SN: The one star is so I could post I'd rather give -5 stars

I called to schedule an appt. They got all my information and the receptionist said someone will call me back but I mean even the receptionist didn't know the difference between Anthem and Anthem health keepers plus. Well it took them a week to tell me they don't take new patients, to be the receptionist should know that.
DONT BOTHER CALLING.

Customers service is just awful. I choose another place to go after waiting for them on many days just for an appointment.

Do not waste your time here. Waited 30 minutes for Desiree, only to find out she's not even there. The receptionist informed me she's a contractor and not an employee. I think there's something wrong with contracting with someone so irresponsible. I found a review from a few months ago with the same experience.

I've been trying to get an appointment for my 12 year old son with behavioral issues. First, they took my info and called me back a couple days later to tell me they had no spots available. Now I'm on the phone trying to reach any of their therapist but I'm just going to hang up. This is borderline ridiculous.

I went there for a couple weeks and after about 6-7 meetings with my therapist, she never called back after being called multiple times for the next appointment. Do not recommend after being left and never contacted again.

Wait 3 days for a scheduler to call back. When she calls, I m at work and can t answer. When I call back, I have to wait another 4 days to get scheduled. When it s a matter of mental health, this is a total joke. Your reception staff should be able to schedule an appointment.

Don't bother to call them or send them the new patient information they request on their home page, because they are not accepting new patients and are booked out 6 months, if they were. It will also take them 2 weeks to call you back to tell you this.