I had an amazing experience at this eye care center. The staff was friendly and attentive, and the optometrist was thorough and professional. The office was clean and comfortable. I would highly recommend them for all your eye care needs.
😊 I had an excellent experience at Primary eye care associates. The staff was friendly and attentive, and the optometrist was knowledgeable and professional. The office environment was comfortable and welcoming. I would definitely return for my future eye care needs.
The service at this eye care center was top-notch. The staff was friendly, and the optometrist was thorough and knowledgeable. The office had a welcoming atmosphere, and I felt comfortable throughout my visit. I highly recommend Primary eye care associates.
The service at this eye care center is truly amazing. I had my eye exam done here and was impressed with their professionalism. The staff was friendly and knowledgeable. They explained everything in detail and made me feel comfortable. I would definitely recommend them to others.
My experience at this eye care center was fantastic. The staff was friendly and knowledgeable. They made me feel comfortable and answered all my questions. The optometrist was thorough and professional. I highly recommend their services.
👍 Primary eye care associates provided excellent service. They have a wide selection of eyewear and the staff was helpful in finding the perfect pair of glasses for me. The optometrist was friendly and knowledgeable. I will definitely be returning for my future eye care needs.
I had a great experience with Primary eye care associates. The staff was friendly and professional. They took the time to answer all of my questions and explain everything thoroughly. The office was clean and organized, and I felt comfortable throughout my visit. I would highly recommend them to anyone in need of eye care.
I had a pleasant experience at this eye care center. The staff was friendly and helpful. The optometrist was knowledgeable and took the time to answer all my questions. The office was clean and well-organized. I would definitely recommend their services.
The service at Primary eye care associates was outstanding. The staff was friendly and attentive, and the optometrist was knowledgeable and professional. The office environment was clean and comfortable. I would highly recommend them for eye care services.
I recently visited Primary eye care associates for my annual eye exam. I had a great experience. The staff was friendly and welcoming, and the optometrist was knowledgeable and thorough. The office had a warm and inviting atmosphere. I highly recommend their services.
Everyone was so friendly, helpful and made picking out glasses fun!
Amazing experience..the staff went above and beyond to resolve all my issues that came up after I decided to go with a pair of glasses that they did not recommend due to my prescription...yes it took a little more care but I was able to make it work with their help.....
I purchased glasses at Primary Eye Care in Oconomowoc, at 1280 Summit Avenue. I purchased them in March of 2019. The right lens fell out shortly after that. Since then it has fallen out 4 more times. They charged me $99.00 for the 1st one that fell out. Yes, that was a deal, but if there is something wrong with the frames or lenses, it is not my fault that it fell out and broke. I have glass. They tried gluing the lens in. It fell out that evening.
Mr. Jeremy Marsh will not give me a refund, or new frames or lenses. "We have done all we can" he says. All we will do is keep putting the lens in whenever it falls out. Well, it fell out 5 times in one year, and I keep my glasses 4 or 5 years....that is a lot of stress on my part. I have been going there since 1992. I guess good customers don't count. I am VERY UPSET with them. For over $500.00 I should get glasses that I can use.
Since this review I have received help from Kelly. She took one look at the frames and said they were not square. Why didn't the 2 men that I had dealt with notice this. By this time the lens had fallen out 7 times!!! I was finally given new frames, and have not had a problem. I still feel I should be repaid the $99 for the first lens that fell out. NOT!!
I really like the Drs. and the workers there. Not sure what I will do next year.
I went in for an eye exam and new glasses. I told them I did not have vision insurance. They took my insurance card anyway. I had the exam and purchased new glasses and was told the price would be $550. I paid half that day and the other half about 3 weeks later when the glasses were done. A month later I got a bill that said since I have no insurance coverage I owe them another $100. Very unhappy about the tactic that was used there. After a few months I called to dispute the charge and although they wouldn't agree that the practice was sketchy they did say "Oh, I guess since you already paid a $30 co-pay you only owe us $70". My doctor there was very nice but I will not be back.
Terrible customer service. 1st the glasses were the wrong color and they tried to blame me. Paid for thinnest, best lenses and the lens had to be made thicker for mounting anyhow. Why did i pay for thinner lenses again? Also, the lenses have gaps, and fit the frames poorly.
Was a customer for 4 years in a row. The 1 employee who did a good job fitting the glasses quit. The last 3 years the frames were fitted poorly and in haste.
As stated in the previous review, Jeremy will stonewall you, and not work toward a fair resolution.
Its my loss this year, but their loss of a customer who purchased $1000+ glasses every year.
Please, do yourself a favor, and shop elsewhere.
In response to PEA.
You and/or your staff stated, the lenses needed to be made thicker for mounting.
I am not surprised that you continue to deflect any responsibility. Also, I do not believe there was any 'advocating' for me on your part. All I remember hearing is 'can't' from the very beginning.
Read the review below to see more of Jeremy's customer service.
asheville2020.com
