Bonnie Bryant

Review of Primary eye care associates

I purchased glasses at Primary Eye Care in Oconomo...

I purchased glasses at Primary Eye Care in Oconomowoc, at 1280 Summit Avenue. I purchased them in March of 2019. The right lens fell out shortly after that. Since then it has fallen out 4 more times. They charged me $99.00 for the 1st one that fell out. Yes, that was a deal, but if there is something wrong with the frames or lenses, it is not my fault that it fell out and broke. I have glass. They tried gluing the lens in. It fell out that evening.

Mr. Jeremy Marsh will not give me a refund, or new frames or lenses. "We have done all we can" he says. All we will do is keep putting the lens in whenever it falls out. Well, it fell out 5 times in one year, and I keep my glasses 4 or 5 years....that is a lot of stress on my part. I have been going there since 1992. I guess good customers don't count. I am VERY UPSET with them. For over $500.00 I should get glasses that I can use.

Since this review I have received help from Kelly. She took one look at the frames and said they were not square. Why didn't the 2 men that I had dealt with notice this. By this time the lens had fallen out 7 times!!! I was finally given new frames, and have not had a problem. I still feel I should be repaid the $99 for the first lens that fell out. NOT!!

I really like the Drs. and the workers there. Not sure what I will do next year.