Have had Dr. Dan Rasor as my doctor for a number of years. I find that he has your personal well being at heart. Friendly and personable lets you know the score on your health and your options. Willing to listen and suggest courses of action.
Receptionist have the attitudes of an Arby's drive-tru. Call for unprofessionalism and excuses blamed on multiple systems.
I highly recommend coming to this practice. Everyone was so polite, didn't treat me like I was a number. My nurse Lorie was so kind and patient. Dr. Allen Jarzombek was also very kind and patient, thorough with all my needs. I am so happy I finally found the right place for me.
I've been seeing Dr Selena Ng at Premier Family Physicians at Westlake for a couple of years now and all of my experiences at this practice have been very positive. It's easy and fast to get an appointment, the staff are friendly and professional, and I have never had to wait. Dr Ng is nice (and all of my kids like her), knowledgeable, was quick to double check something with another doctor when she felt she needed to (which I very much appreciate), and extremely helpful with figuring out which medicine would be appropriate for something we weren't sure about. I highly recommend!
My experience at this clinic was fantastic. I was greeted by smiling faces when I walked in, and the clerical staff was both helpful and professional. The doctor I saw took their time with me, and listened to my concerns. The two ladies who checked me out made me laugh and gave me the info to sign up for a "patient portal." I am so glad I finally found a place where I feel valued and cares about my health. Thank you so much.
I came in as a new patient for chronic leg pain, and thought I had a stress fracture and was going to be in for a long road to recovery. Dr. Jarzombek presented a few follow-up options to further reach a diagnosis and said I could get in the same day with Dr. Neigert on the physical medicine team, as she had a background in sports and had experience with determining if an expensive MRI is necessary. As soon as I saw her, she was able to quickly determine that it was very unlikely I had a stress fracture, and instead began using painful (but good pain!) Active Release Techniques on my leg. Within 15-20 minutes, I felt completely better, which felt like a miracle considering how long it usually takes to recover from injuries! Loved the service I received here.
I went with a family member to an appointment today. I mentioned that the family member has been depressed. I was told by the PA that they didn t have time to discuss that today. It was never mentioned again during the appointment. No mention of scheduling a follow-up appointment. Depression is real. I can only hope that I can get my loved one to another dr office that cares about mental health before it becomes very serious. If you want a 10 minute appointment where they only care about billing than this is the dr office for you.
I went in for allergy symptoms. The doctor was extremely condescending and overall rude. He did not give me the opportunity to share my concerns. He asked questions in a way that made me feel like I was stupid and completely dismissed me when I said I have allergies every year, stating I couldn't have allergies because I dont have sinus pressure or itchy eyes.
I left the office in tears. Just a warning, stay away from Dr. Robert Ondash. Worst doctor I have ever seen, unless you want to be talked down to and treated like you have no idea about anything.
My family and I have been coming to this location and the Eiger Rd location for years and have been well pleased. However I had a very disappointing visit for a physical and labs this week. I was told that sick pts were not allowed to go to the Westlake location - only the Southwest location. At my 8AM appt, there was a man already there who was coughing and took off his mask to blow his nose and then touch the credit card keyboard. He sat down and and only had his mask over his mouth. I asked him to cover his nose as well and only very reluctantly moved the mask up a bit. When he was called back, I went to the receptionist to tell them that they need to disinfect the keyboard. They seemed unconcerned and very passive. Eventually they cleaned the keyboard. Also, my temperature was taken only after I was called back. If this man did have COVID, would I be contacted? Also, waiting for labs, patients tended to congregate together. I have family members coming to this location soon and am very concerned about a COVID compliance issue here.
Dr. Kevin Spencer, Gina and the Team are some of the most AMAZING Angels in the medical profession on the planet. They have walked with me through 8 years of recovery, the birth of my son, interfuron treatment, and my common colds. They are not common, NOT IN THE LEAST. I am extremely Grateful I found this medical practice to help me grow old, gracefully.
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