PreFix Home Improvements Review

I love having Prefix take care of the maintenance of my home. I could do it, but I would rather spend my time elsewhere. My rep has also knocked out several little projects that I just never would have gotten around to. I also really love how they will refer you to a professional like a plumber if you need one. They have never steered me wrong.

Friendly people and quick service. Well worth the money

This is the most awsome service. For $40 a month PreFix, Inc. takes care of everything that my house needs maintenance wise. They come buy twice a year and service you HVAC, drain your hot water heater and service washer, dryer, dishwasher, disposal, refrigerator. They supply and change all light bulbs, air filters and smoke alarm batteries. Anytime something goes wrong the are here to fix it. It is like have a repair man perpetually at the ready. They have regrouted my shower, reprogrammed the garage door opener and repaired my ice maker for an additional cost of $89. They make owning a home easy when it comes to maintenance and repair.

I signed up in the fall of last year. I had the fall maintenance which was great, they cleaned out things I would not have even known to check. Recently we had some items that needed attention. I contacted them and our home manager Homer came over and repaired grout in a bathroom, fixed a window seal, fixed a bathroom vent and offered solutions for some doors that needed repair. I strongly recommend PreFix, it will be well worth your money and time.

Our experience:

As new home owners we thought this would be a smart decision to learn about how to better take care of your house.

The technician we met was nice-enough, but by his own admission he was still in training. That's fine for a first intro visit, but when it came time to actually servicing the house it was still only the trainee with no supervisor. He wasn't able to even change the filter in our refrigerator and instead left a pool of water on our kitchen floor that he and I had to clean up for the remainder of the visit.

Since his supervisor didn't want to come to our house either (Friday at 3pm so he was done for the week, I guess) the trainee just left without actually servicing the house. Promised to come back, but after a few weeks we decided to cancel.

If this was the end of our experience I wouldn't be leaving a review. Things can be a bad fit and you can still move on amicably.

BUT when we cancel our service and you continue to charge our credit card that's a different story. First time, I let it slide, but you clearly are not actually closing out the account and are trying to charge our card without me noticing.

All in all, very shady experience. Wouldn't recommend to anyone.

I am a fairly new subscriber and so far PreFix has been amazing. I had a non emergency problem that happened over a holiday weekend and my home manager contacted me on a Sunday to discuss and I really felt like he had a sense of ownership over my issue. Which was AMAZING! Truly I feel like I do not have to worry about too much anymore because of this service. Shout out to Chase!! He is amazing!!

I love Prefix. Tremendous value. In the year we ve been with them, they have caught many things that might have caused permanent damages to our home:

I cannot say enough about PreFix! I am a realtor and find this an amazing tool to add to a house prior to listing it and a great add-on to ask for when representing a buyer! Finally a service that is proactive and not reactive! Way to go PreFix!

You don't own a 100yo house, it owns you. PreFix manages it all, charging way too little - but don't tell them. Thanks to the team, we're going for 200 yo house.

I don't know how I was ever a homeowner before PreFix! The twice-a-year home maintenance check ups give me such peace of mind that I'm doing everything I can to keep my home in good shape. I have had several service calls as well, and the team members are knowledgeable, prompt, efficient, and service-oriented. They have helped me become aware of issues I didn't know I had, and they quickly resolve the ones I do. If they don't immediately know how to solve a problem, they actually do the research and get back to you - no need to hunt them down like other home maintenance providers. I am so grateful to be a PreFix customer! The monthly fee is nominal and honestly a no-brainer for everything we get.

This is a brilliant concept and the PreFix team executes on it perfectly. They are professional, reliable, and knowledgeable.

I didn't realize how many maintenance items I was not doing, until hiring PreFix. It's great to know they're on top of it and I don't have to worry about my appliances/etc progressively going bad without me knowing.

Update 1/2020: PreFix continues to say they don't service my neighborhood, but I continue to see their vans on my streets.

I was sorely disappointed in PreFix. Before they failed to show up to their scheduled appointment, I was excited about recommending them to a friend, but now I cannot do so. As a single mom homeowner I was excited to find a service to help me tackle my standard homeowner maintenance, but after making an appointment for an initial session, which I had to schedule time off work to be home for, they cancelled with no ability to reschedule, saying they don't service my area. But I see PreFix vans in my neighborhood all the time which was the reason I called them in the first place. So they clearly do. I don't know what happened but I've never been so disappointed by a customer service failure in this city in the 10 years I've lived here.

Prefix has been awesome! They keep the regular maintenance activities on track and deal with most problems before they even happen. We have been really happy with them.

Big fan of the Prefix team and their service. Cameron has been an awesome Home Manage. He seamlessly handled a cracked window from estimate, measurement, ordering to being available to oversee installation. Anytime I've had questions or issues have come up, the team made it right. Glad to see they're growing, would strongly recommend to friends/family in other cities!

As first-time homeowners, PreFix has been a tremendous help for us with matters large and small for several years now. Homer is an outstanding Home Manager and we have gotten great help as needed from other talented folks on their team, as well as referrals to recommended contractors for HVAC, plumbing and other fields. PreFix is an outstanding service, highly recommended.

I've worked with Homer, Mathew, Tim, and others on the prefix crew. This company saves you tons of money finding small maintenance issues that can potentially turn into large headaches if not addressed. These guys are awesome!

These guys couldn't be more AWESOME! They literally take the annoyance out of being a home owner so you can sit back & just enjoy your home...

Cannot say enough good things about Prefix. They own the maintenance of my home and they are crushing it. This is such a no-brainer of an investment. High probability this company gets big. It's one of those companies that everyone wants to hire after learning what they do. And Prefix is especially good for every marriage...

I would like to thank PreFix and let their customers know what type of company they are. During the Covid 19 they were looking to protect their employees and customers by purchasing and wearing masks. There are plenty of people at this time making masks for profit. They however purchased from me knowing that when they bought one they were guaranteed that I would match the number they bought with an equal donation or exceed it. Thanks to PreFix I was not only able to match but exceed that donation. Today I donated to a crisis center in my town 20 masks. They were operating with zero and today are covered. I have also donated to a few elderly and handicapped because of them. It matters to this company to do the right thing to not only staff and customers but to their community as well even when they think no one will know. This is a company that truly cares. So on behalf of the joy you've given me in presenting these unexpected gifts to so many thank you PreFix on behalf of all you helped. I wish you much success!

I use these guys in my home and rental properties. They have been a huge time and money saver. I no longer have any deferred maintenance at home because I am too busy and my tenants get prompt service right away rather than having to wait for me to respond to their texts and emails. As an example, one of my tenants was not reporting issues for a while as she was busy, but when I got PreFix she had 5 things fixed in one afternoon which would have normally taken three different trade pros and twice as much time and money.