Utterly disgusting service. Powercor have absolutely no idea what they are doing and no regard for human beings in need of basic services. Staff are rude and unwilling to help. 20 business days for someone to come out and install service?!?!? If they stuff it up (about 95% chance they will), it s back to the back of the line... and you wait another 20 business days. The world would be a better place if this company ceased to exist and another took its place. I would give 0 if I could.
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Disgraceful customer service. I have had a very large power surge which caused a high voltage injection to major appliances on the 1st of March. After 9 weeks of very poor communication and only 2 return phone calls after making countless phone calls, I have resolved myself to think that Powercor just do not care. I had sent through an email on 11th of April asking for some consideration to place priority on a couple of damaged appliances. One item that was damaged beyond repair was the controller door which means that the roller door needs to be opened and closed manually. Currently I have both shoulders which require surgery due to torn muscles and my wife does not have the strength to lift the roller door. 2 - Central Heating motor not working, so as we are approaching cooler days, we do not have any other form of heating the house as the central heating / cooling is inoperative. Multiple appliances have been damaged through NO fault of mine yet I have been made to arrange inspections and reports at my expense. Is it too much to ask for Powercor to action the replacement of these necessary appliances(which they have acknowledged responsibility) in a timely manner - I guess so. If the company that I work for damage something and admit that we are at fault, we action the repairs immediately and try to minimize any inconvenience to the customer. I can only assume that Powercor do not have any empathy for their customers who are not at fault. Australian Consumer Law states the rights of a consumer are as follows: the right to safety; the right to be informed; the right to choose; the right to be heard; the right to redress; the right to satisfaction of basic needs; the right to consumer education; and the right to a healthy environment. I believe that Powercor is in breach of most of these rights in my circumstances This post is in reference to claim no. 07526.
The purpose of my post was to address the lack of communication and progress of my claim. I would have appreciated a call from Powercor instead of me having to ring. Again, I left a message on the main number with no return call. I did manage to speak to the Customer Resolution Manager and he then explained the circumstances and was very helpful with progressing the claim to the next stage. I will keep in direct contact with him moving forward.
Tore up the entire of our healthcare shop front and knocked out our power with no notice and no plan of how our medical clinic could continue to function. Absolutely disgraceful, unsafe and disrespectful. Unbelievable.
It s a Friday evening and everybody going home to see there wife and family and we waiting for nearly 4 hours and still we don t know when they gonna come and fixed the power line not only us there is the property owner and our 2 company supervisor + ourself waiting in the road for the company electrician mercy this is a Powercor friendly and professional service I don t know that I m living in australia or any 3rd class world country like a Middle East or Africa
NOT happy with Powercor. As an electrician I have no choice but to work with this company. They now have an econnect online portal for there area. So i have to lodge paperwork with the retailer and also with power cor through this system. To book a job through the system we need two accounts. One for the company and one for the electrician. Very frustrating drawn out process. On top of this their charges are high.
Powercors customer service is very very very bad. I made a application 8/2/2018 for a new meter connection today is 11/04/2018 they still didn t give me a date to connect the meter. I am calling them every day waiting 30-40 minutes to speak someone and getting same lies (we call you back today).
They try to charge your credit cards for bills before you even get the bill. (I don t remember writing them a blank check when I signed up with them.) Even when you pay your bill on-time the system does not seem to be updated so they phone you asking for bills already paid. Power companies in Australia are not great (as a industry).
I made a phone call regarding some problem I experienced. The customer service rep was nice and passed me to some "manager", who was RIDICULOUSLY RUDE. She possessed absolutely no professional knowledge and did not solve my problem. All in all a total waste of time. One star is Google showing mercy as I can't rate lower. Be thankful.
powercor.com.au
