John Mollica

Review of Powercor Australia Ltd

Disgraceful customer service. I have had a very la...

Disgraceful customer service. I have had a very large power surge which caused a high voltage injection to major appliances on the 1st of March. After 9 weeks of very poor communication and only 2 return phone calls after making countless phone calls, I have resolved myself to think that Powercor just do not care. I had sent through an email on 11th of April asking for some consideration to place priority on a couple of damaged appliances. One item that was damaged beyond repair was the controller door which means that the roller door needs to be opened and closed manually. Currently I have both shoulders which require surgery due to torn muscles and my wife does not have the strength to lift the roller door.
2 - Central Heating motor not working, so as we are approaching cooler days, we do not have any other form of heating the house as the central heating / cooling is inoperative.
Multiple appliances have been damaged through NO fault of mine yet I have been made to arrange inspections and reports at my expense. Is it too much to ask for Powercor to action the replacement of these necessary appliances(which they have acknowledged responsibility) in a timely manner - I guess so. If the company that I work for damage something and admit that we are at fault, we action the repairs immediately and try to minimize any inconvenience to the customer. I can only assume that Powercor do not have any empathy for their customers who are not at fault.
Australian Consumer Law states the rights of a consumer are as follows:
the right to safety; the right to be informed; the right to choose; the right to be heard; the right to redress; the right to satisfaction of basic needs; the right to consumer education; and the right to a healthy environment. I believe that Powercor is in breach of most of these rights in my circumstances
This post is in reference to claim no. 07526.

The purpose of my post was to address the lack of communication and progress of my claim. I would have appreciated a call from Powercor instead of me having to ring. Again, I left a message on the main number with no return call. I did manage to speak to the Customer Resolution Manager and he then explained the circumstances and was very helpful with progressing the claim to the next stage. I will keep in direct contact with him moving forward.