4 years ago
Did not have a chance to enter the premises, as we...
Did not have a chance to enter the premises, as we failed to make a reservation. Felt one of the service staff tending to the reservations / walk-ins should have been a whole lot friendlier.
It was my first time asking her a question after queuing out for 20 mins, but she presumed my friend (who had arrived way before me) had already asked her the same question. Why??
Had asked for ballpark waiting time, and she was clearly irritated by the question - I guess it s hard for her to advise. Ok, that s fair. Then I proceeded to ask her in which queue sequence we were for the walk-in waiting list. (In my heart: Are we 5th? are we 6th? Or are we the Next? Or it could have been we are the 20th group? *seriously was trying to keep my qns short since she was on such an annoyed mode*)
Either way, judging by their reluctance to respond - it seems there was no way we will gonna get the seats. Maybe the no. is so huge they couldnt advise. Then I had appreciate if they told us the truth. Right? Btw - we walked in at 6.50ish, and i overhead the rude lady mentioned the next available booking is 9.30pm. Well, what are the chances of like x groups of 5 pax cancelling? (Used x since it s unknown) & before 9.30pm?
My other guess why they were reluctant to advise is perhaps because they wanted customers to wait outside in event many of their reservations were cancelled (but how likely man for x groups to cancel to reach us???)
However, in light of covid, it had be better for us as customers to leave the place, and not cause a line of queue / compact crowd to form outside in conflict with social distancing measures. So that s what we did. After queuing for 40 mins.
Nonetheless, I appreciate the other lady for her attempt at explaining, albeit still the reluctance to advise the waiting sequence - hence giving it a 2 stars.
*Solely rating their service.* disliked rating badly, but hahah wouldn t recommend coming to this place via walk-in if you don t wanna encounter the no reservations, don t ask qns mode of that service staff.