Worst dealership ever sold me a car that is no good and now they don t want to fix it and they also had me driving the car around after the temp tags were expired for 7 days don t recommend this to anyone
Your staff is very knowledgeable about what you need for your car. I was even told about a recall on my car for my camera when I back up and that was checked as well. A thank you for the care that you give to me for my car
Absolutely the worst salespeople ever. Since they dont work on commission, they could care less about the customer. Never again. They deserve zero stars. Complete waste of time.
Quick service. polite reception. fully informed of results of inspection and options for service.
The sale person was nice. He talked me and didn't put any pressure on me to sell. He was able to answer all my questions. He showed me the car and showed me how to work the features. Most of all he always had a smile and didn't make me feel rush. He took his time with me.
My Nissan experience is always pretty dope. The reps are always nice and personable. Their boss came in (I assume on his day off) while I was checking in and the atmosphere remained very relaxed. No one stiffened up because he stopped by and he was also very cool! I genuinely love the entire Nissan experience. I'm never annoyed or regret my decision. As for my service, I was in & out. There was work I needed done that I didn't expect and was quoted a 2 hour wait time and it was done in about an hour and 15 minutes. Thumbs all the way up.
Our experience with Cindy was great. She found the car we were looking for, at the price we wanted and had it at Porter within a couple days. It was then as easy as filling out credit app and coming in to sign papers.
Salesman Eric Gawel was a pleasure to work with when we recently bought our pre-owned 2011 Murano. He was responsive and conscientious, and he took care of everything he promised. We really appreciated Eric's no-pressure approach and "going above and beyond" to take good care of us. We would definitely work with him again. Thanks to Eric and the Porter team who got our vehicle ready.
If someone mentions a oupon and you know it is on the website you apply it without waiting for the customer to locate.
Consistently excellent. The Service area takes very good care of their customers.. The techs are great. Thank you,
Lee was great. He listened to what we wanted & found us exactly what we wanted. Eric was great. He met us exactly where we wanted to be financially. They were both very personable & down to earth, making the experience painless.
I appreciate the customer service/interaction with your employees, but it shouldn t take nearly 2.5-3 hours for an oil change. If you re open 6 days a week the same amount of techs should be available on all those days. Just because it s Saturday, shouldn t be an excuse. And your cost for some repairs are astronomical.
Mike Ferguson is the absolute best service advisor around! The whole staff is wonderful. They are experienced and knowledgeable. We wouldn't go anywhere else!
I was today to Nissan pre owner and the manager there Jeremy it s the most unprofessional guy to deal with that. I walk in and he was talking to me mean and said to me my friend? Excuses me!? Firts of all I m not your frend and you can talk More
Everytime, I come to Nissan Jason is always very pleasant and knowledgeable. He helped me get a rental car so that i wouldnt have to sit the 4.5 hours to wait on my car. Great customer service!
Mary, my customer service person went way beyond the call of duty to ensure my vehicle received the attention it needed to be fixed properly and quickly.
Our initial experience with Porter Nissan service department was outstanding. Mike Ferguson led us through every step of the way, and was phenomenal. We definitely plan to return for continued service of our 2016 Nissan Rogue at Porter Nissan.
In my experience, Porter Nissan does what it takes to get you to buy their automobile. But once you walk out the door after purchase, there s a significant drop off in customer service. I purchased a Murano in the fall, it s now almost February, and I still don t have my tags. I texted, called and left voicemail for my sales rep. No reply. I called and spoke to operator, who said she would follow up with me. Still haven t heard. And when I went to get my second temporary tag, they asked me for documents unrelated to my purchase. Here s hoping......
Great service work. Very clear and precise in what they can deliver and what the cost will be. Good experience. My 4th visit here
After visiting several Nissan dealers, and getting no where... I finally landed at Porter Nissan and I am glad I did. Porter had a great selection of vehicles for us to look at and we eventually ended up with a gorgeous 2014 Altima. Our salesman JT was very friendly and went out of his way to make sure we were well taken care of. The management team, Bill George and Ed Gamatoni, were also very helpful in getting us top dollar for our trade and making the payment affordable. The guys at Porter made the experience one of the best I have ever had while purchasing a car...felt like family. I highly recommend that if anyone is looking for a new Nissan, they check out the guys at Porter!!!! Well done guys!!!!!!
Staff was very friendly and knowledgeable about the product. Will defiantly recommend them to friends and will buy from them again.
Worst place for a young black male to work at. Everyone at the dealership are racist. Out of all the new guys, I sold the most cars and they end up firing me..
Service was done quickly, great communication and done timely.
The customer service that we received from Lee was so great that we had to return to purchase another vehicle in less than a month, His friendly personality was very welcoming and he made sure to get us the best deals instead of trying to get the most of us like most other sales men do. We appreciate everything you've done for us. THANK YOU LEE!
All I have to say is two words: Lyle Price. He has excellent customer service skills and is always very friendly towards me, and really listens to my needs when it concerns my car! I would recommend anyone I know, with a Nissan car, to go to him for good service. They will not be disappointed, I never am!!!
Always professional, courteous, and most of the time quick.
Alex was the ultimate salesman. He listened and understood my concerns but also made me think realistically. I was flipping a great deal of money from my previous loan and he and Eric did everything they could to get me out of the car I was in. The (Nissan rogue) bought originally from enterprise was an awesome car for an awesome price. I just needed something a little bit bigger and Porter was able to accommodate. Thank you so much Alex for your hospitality, commitment, and excellent customer service. Eric, thank you for everything you did as well! You should be called the miracle worker! Thanks again,
Tremaine
Sales rep was quick to get the answers needed and made the sale a smooth process.
Went for oil change and they found that my wheels were out of line so I got an alignment and oil change in about 2 hours.
Everything was great. I said I needed to be done by a certain time and the lady I spoke to made it happen.
Nice salesmen. They listen to your needs and wants. Not pushy at all.
It is a nice experience to shop there. Angel is very cool and gives some good suggestion. She is not pushy like other sales person. :)
Customer service was the best , work was done perfectly . I will be coming back
As always, the Porter Nissan team were very welcoming, helpful, and focused on making sure my service and the experience was nothing but top notch.
Amazing experience. Most car buying experiences I have had are stressful and Rhen over at Porter Nissan helped make this one a smooth transaction. Being from out of state I was not sure how this would go, and all went very well. A+++
Very good, no pressure. sales consultant, Garrett Mayhart was very patient and understanding.
Glad to see the upgrade in the service area no our techs can be warm in the winter and cool in summer that means they can be comfortable during their service stint. A comfortable tech means excellent service which is a given at Porter Nissan. Thank you.
First off I want to commend the people who work in the service department! They were extremely helpful and caring. The person who helped me the most was Zee in the service department. My 2015 Nissan had a transmission issue, which made me unable to drive home to DC. I was stressed and couldn't make it to work or school during the week. Zee took the time to handle my issue and assured me a rental car. He said, "ms. Benjamin we are going to take care of you !" If I have any issues with my car I will defiantly return! Thanks Zee
Great experience with this dealership. Terrance was very helpful, and the process took a day! I applied online, and was called within the hour. No hassle, no gimmicks, and now I have great and reliable transportation for work. I would definitely recommend to friends. Thanks!
I just purchased a 2008 Lexus ES350 from Porter Nissan and was extremely pleased with the experience. Due to my time constraints, Terrance Clark basically had the deal done by the time I got there. I received a fair rate for my trade in and the car was ready to go when I got there. Terrance was very helpful and knowledgable with teh service he provided.
Highly recommended!
I got my car battery changed. It was very quick. I was worried because there were a lot of people there but they got me in and out in less than an hour. The battery was very reasonably priced. I probably couldn't have bought it cheaper myself.
Mr. Leland Jones once again made your company look good with his knowledge and kind demeanor. And your finance guy Mr. Eric goes back to when we bought our first Nissan and this is our third. God bless and stay safe in this social distancing time! Mr. & Mrs. Haywood, Deacon & Minister
I had a really good experience at the Infiniti Dealership on Cleveland Avenue in Newark De. In particular I was having some issues with my passenger rear view mirror and Jay answered all my concerns and helped me out a lot. I really appreciate all that he did.
Excellent service and as always very short wait time.
I bought a certified pre-owned 2014 nissan sentra in feb 2018 with 39k miles on it. This week it broke down with an internal transmission problem. I do not recommend shopping with porter nissan if they sell cars that break down after a year of driving. I bought a relatively newer used car so i wouldn't have to deal with these issues, but now I'm stuck paying off a car that is not drive-able.
Edit:
The service management team from porter nissan has reached out to me regarding my car problems. They offered any assistance they could be to me. I am currently waiting on repairs at a different nissan location and will edit again once completed to reflect my overall experience.
Mr. Leland Jones was the car salesman who sold me my new Nissan Rogue, he was very knowledgeable and patient. He made it easy to understand the difference in leasing, and purchasing a new car. Mr. Leland was kind he never stopped looking for the car of my dream and though him my dream car is now in my procession. If you are in need of a new car go see Mr. Leland you will not be sorry but glad you did trust me. He took the time to explain how the car operates when he wasn't feeling well and right up to closing. Not many people will spend time as he did with a customer. Buy your car from Porter Nissan, the staff there treated me with the uttermost respect. Thank you, Mr. Leland, for a job well done.
Great customer service. My truck was ready quickly and the service tech kept me updated on it's progress continuously.
I always receive excellent service from Porter Nissan when I take my car into service. The Service Advisors make sure the customers are provided with any and every convenience they can offer. I usually stress about car problems but when I take my car to Porter Service Center, I feel so calm and my daily routine can continue with ease because I know things are being taken care of.
Best advice my mother ever gave me was to take my vehicle to the dealership for maintenance/repairs versus just choosing the cheapest option. Unfortunately I veered away from that advice and chose a reputable mechanic near me thinking the closest dealership was 30 min away. I was pleasantly surprised, if not a little frustrated at myself, to find this location only 10 min from my home. Extremely knowledgeable and accommodating staff. Dan is my service liaison and absolutely AMAZING at his job!! Front desk staff were friendly as well. Joshua is an awesome mechanic and I plan to request him any time my truck needs service. DEFINITELY coming back here for as long as I'm in this area.
Glad to find exemplary service here like I was used to at Pacific Nissan in San Diego.
Service Rep Mike always takes care of me.. He should be a Valued employee.
Great customer service in the Service Department. The customer waiting area is always clean. Service techs are always friendly, upfront, knowledgeable and willing to help out whenever possible.
Great service, especially with Gene, the shuttle driver.
KUDOS FOR MICHAEL FERGUSON
Want To Say Thank you For Your Services !
You Took Care Of Me, And You Make Sure
I Was Taking Care Of Not Only With The
Services, But As Well With The Rental
Car, So That I Was Able To Make It
Home And To Work , As Well You Kept
In Touch At All Times By Phone To keep Me
Update With Everything I Needed To Know !!
Also Your Personality Was The More Important To Me, What Can I Say You Are
Awesome Person Thank You For Caring !
God Bless You Always Sir !!
Sincerely Mrs, Rivera
Michael Ferguson was my ServiceManager: He answered all questions knowledgeably and was true to his word RE how long the work would take, and what was entailed. Too, he introduced all employees I had contact with; this was equally professional and personable. I am very appreciative of how my situation was handled. Keep on keeping on: Your Service excels!
Top rate service team. Honest, trustworthy and everything you want from a service team.
Excellent customer service. Ask for Carl if you want a really helpful sales associate!
I had my car repaired at nissan and incurred a problem. I spoke with Dave the service mgr and helped me solve my problem and I am very happy with my end result! My car's back on the road!
Thank you Dave
When a car that you liked has been stollen, you certainly don't feel like buying another car but you have to do just that. I shopped around but ended up where I had bought my last car, Porter Nissan. My sales consultant, Jason Souder, was considerate of my situation and spent extra time to put me in a vehicle that would serve my needs. He answered all questions and walked me through the purchase process. The remainder of the sales team (manager and finance advisor) were also great. Jason has volunteered to answer any questions I may have with that "fancy" navigation system in the future and I am sure I will have some. I now have my second Nissan Altima from Porter Nissan and am happy to recommend Nissan, Porter Nissan, and Jason Souder. My thanks to all!
I was in the market for a Nissan Murano and I was shopping with dealers in New Jersey Pennsylvania area they all them pack with leather and the technical package but Porter Nissan had exactly what I was looking for the Murano SV with the tech package something in the New Jersey Pennsylvania area not heard of. the dealership is large the staff is very pleasant excellent if you're looking for a Nissan please go to Porter Nissan Newark Delaware sales associate Carl was very knowledgeable of the product no push to purchase the general manager excellent they make you feel very comfortable for the car shopping experience the prices are unmatched so if you're looking for a Nissan please go to Porter Nissan Newark Delaware ask for Carl tell them you read my review ask for the general manager he will be more than happy to take care of all your needs this was the best car shopping experience I've had ever I will definitely be buying cars from this Nissan dealership in the future
Our entire buying experience was pleasant and smooth from start to finish. Keith Dant went out of his way to answer each of our questions and guided us through what, at other dealers, can be a tortuous process. Special shout-out to Bob Fawley for explaining the various extended service options and contrasting them to those available from insurance companies - extremely useful and helpful.
Friendly staff. The wait for service isn't too bad.
I have a terrific experience. They were very efficient and accommodating.
I had a great experience with Porter Nissan. My salesman Chris Morales was very helpful and friendly, helping me with the insurance. The experience was great, and thank you Chris for your patience and help.
Mike Ferguson in the service department was very nice. He was patient, friendly, and efficient, even though I was very stressed and kept making sarcastic comments about how screwed I was. Matt Flanagan was a the best salesperson, and he and Eric Gawel really went above and beyond to get me a car. I could not be more thankful!
Went in with a total loss insurance check and came out with the car that I wanted. Didn't have to spend an extra dime and no hassles on the way. Thanks, Terrance!
I liked how accommodating they are and how they treat each issue as urgent. We were traveling to the South for a funeral and had some transmission problems. We were absolutely amazed on how friendly the service team were to us. Although they had to keep the car for diagnosis, we were still able to continue on our travels as they provided a loaner car to us. Thr Sevice Manager and my sevice agent, Jason put the customers first. I am from Northern NJ and I would take the 3 hour ride again for this location to service my car. My car is running excellent, better than the day I brought it!
During this pandemic the Service group were very efficient in satisfying my needs for my vehicle.
I was expecting somebody will contact me once my car work is complete.
I sent message but no response and finally I have to collect my car on Monday
I got rental free car but car was dirty. Lots of hair and Noticed person shoe In the back seat.
Very unhappy to say the least. Maddie was great as always. I was extremely shocked at being estimated $1156, for a $27 dollar seal. Ive reached out to 6 Nissan mechanics that ive known for years and i have been assured that the drive shaft don't need to be replaced remove yes but not replaced to do this job.
Excellent service! I've never had brakes replaced so quickly. Staff was very courteous and attentive. Price was well below what I expected. I highly recommend!
Very friendly & knowledgeable service. My sales person Randy is the best!! The Finance Manager took his time & made sure I understood everything & didn't over sale me with things I really didn't need."
I went in for an oil change and came home with a new car! Always a great experience at Porter Nissan. The service department is great and the sales department provides a no-hassle experience. Great experience!
Very accommodating, courteous and professional staff.
I had an extremely easy and hassle free experience with both Ed and Bob when I got my new Infiniti Q50! I would highly recommend them for anyone looking to buy a new car!
I've been satisfied Porter Nissan customer for a decade in both sales and service. The Nissan product has been very reliable for the multiple Nissan vehicles I have and continue to own. Lyle Price has delivered excellent service year after year for all of my service visits. He is a master of anticipating the customer needs and very knowledgeable about any service issue. He consistently goes the extra mile for ensuring service visits are a smooth experience. I've followed the suggested maintenance schedules and have had essentially no mechanical issues for my vehicles. Keep up the good work!
Super friendly staff. Always a pleasure to have our Nissans serviced at this dealership.
Everyone was very courteous and explained everything to me
The woman who waited on me was very kind & nice. She let me know about what options there were to service my car. I went in for an oil change but added some other services as well. My car was finished before the hour that was estimated. My car was sitting right out front after I checked out.
Looked at a preowned SUV these clowns had.
They didn't know where it was but after some confused conversation they located it. Brought it around for a test drive. It was filthy inside and out. I can look past that because dealership detailers can work magic. The sales guy just kept insisting on the Car Fax pricing as if it were legit. No effort to sell a Shitbox of a car. Ill never set foot in one of their dealerships again.
This is the fourth Nissan Pathfinder we leased from Porter, always an easy transition and great salesperson Lee Jones knows exactly what I am looking for in a vehicle, highly reccomend Lee and Porter Nissan! Always service with a smile and honesty!
porternissan.com
