Ok if you plan on dropping off your vehicle for service, but "express service" doesn't really exist here. Oil changes/tire rotations always ended up being closer to 2 hours which is why I now take my car elsewhere.
Having bought several cars here and having all my service done on my cars here. I found myself in need of a replacement car due to an accident. I purchased a 2008 Nissan Rogue. Randy was our sales men. After we had completed the paper work and on our way out the door. He handed me the key and I ask about a second key to which he said they only had one. OK so I thought I would just get a key made but it was over $250. Called Randy back he spoke to the used car manager said they could make one but would cost me $193. I would have thought they would make it right and provided me with the second key. Needless to say this has left me feeling very apprehensive about buying a used car from them again. Make sure you ask them for all the keys before you sign!!
I was pleasantly surprised with how confident Eric Gawal in sales was and how comfortable he made me feel. He worked diligently in trying to find me a car. He was attentive to my needs and was patient and tolerant with my numerous questions. He alleviated my fears and reassured me that I had come to the right place. He made sure I understood the whole process and explained my options in a very easy way for me to understand. (Jeremy in financing was awesome also). He was very understanding and made me feel comfortable being in his presence. Mr. Gawal is very professional and I respected him. I know the attentiveness Mr. Gawal bestowed on me was excellent. He was willing to have me test drive practically the whole lot to ensure my happiness in finding a great car. I would recommend him to others and I will definitely come back to him for the next car for me and my son.
Sales person, A Garcia very knowledgeable of the product and took time to explained. An all around good experience
I had the worst experience dealing with Mike Reeger. I live in Baltimore, MD and drove by hundreds of dealerships before I made my purchase at Porter Nissan in Newark, DE. I searched high and low for a particular car, found that car at Porter Nissan. My salesman Eric, was great, very professional. I purchased a 2007 Nissan Maxima on Saturday, September 20th but couldn't drive the car home that day because it was filthy and two tires needed to be replaced. I was able to pick the car up on Monday, September 22nd. I had the car inspected in MD on Saturday, Sept 27th; it failed MD state inspection (you know minor things like BRAKES [metal to metal] and TIRES, yeah right); the repairs had to be completed by Porter Nissan Service Center. Not even two weeks after having this car in my possession, I asked that they look at two additional items (as a car owner, who JUST purchased a USED car who had concerns). Well, because the car had so many miles on it, no extended warranty was available. Initially, the service center was advised by Mike Reeger NOT to complete the request/concerns I had (outside of the MD inspection repairs). After having a back and forth conversation with Mike Reeger, he finally agreed to inform the service dept to look into my concerns/request. Mike Reeger advised me on Friday, October 4th, that he would have the service center look at what my concerns were, but he would need to keep my car until Monday. I reluctantly agreed (they had my car for two full days and could have looked into what my concerns were within those two days) I called that Monday at 3:20 pm to check on my car. The service department informed that they weren't advised to continue on with my concerns. I called Mike Reeger to find out what was going on and he danced around this situation like a cat on a hot tin roof! After more back and forth with him, he finally admitted that he "dropped the ball" by not informing the service dept to look into the things that I previously requested (they could have looked into it on either Friday, Saturday or Monday). I asked, well because you "dropped the ball" what could be done for me...he told me, oh we're doing you a courtesy right now, by diagnosing your request! I then said, please call me when my car is done. I NEVER received a call from Mike Reeger. A week later, I still have yet to receive a copy of the repair order stating what repairs where completed by the service department.
I hope that when I give the dealership the certificate stating that the car FINALLY passed MD state inspection, they will honor my request by obtaining the Chesapeake Bay tags I asked for when I met with Mr. Porter in the finance department.
Signed,
Not too much of a happy camper/car owner,
Sharon M. Williams
This was my 2nd Nissan and all I did was call and tell the sales associate what I wa looking for, he pulled 3 cars, gave me the estimates with different money down and it then I told him the 2 that we wanted to look at. When we came to the dealership an hour later the cars were out for us to look at and test drive. It was easy, we were done in a couple of hours and left with a new car. Especially with my little ones in tow.
I worked with the manager Mike and salesperson Rhen Keen and I can honestly say that in 7 years of leasing vehicles and 3 purchased vehicles, I've NEVER experienced such a fast and easy process. I live in Maryland and drove all the way up to Delaware specifically because Porter Nissan offered the best deal by far and now I also know that they offer one of the best purchasing experiences as well!
Excellent service and customer car as usual. I don't expect less and never get less.
First of all, many people won't listen to my advice and spend countless hours shopping around. I did the exact same thing. My wife considers me a professional car shopper and refuses to go with me anymore. I suppose anyone who takes 2 weeks off work to track down a deal of a lifetime may deserve that title.
Of course I did the Edmunds and Truecar certified pricing certificates. However there s no reason to go this route unless you enjoy being bombarded by 15 emails and phone calls from car dealerships.
All you have to do is look at the Truecar website and fair market values. You don't need the certificates. Look at the trends, incentives, pricing and call Jason Channer or I'm sure anyone at Porter Nissan.
Trust me you can save yourself so much time and energy. In almost 2 months Porter Nissan's price never changed. It was the 3rd best price nationally not locally but nationally. Obviously the internet has changed the automobile industry and there is only so much even the biggest car dealers can discount. Once you ve established your price I assume customer service would be the next important item. This is where this dealership excels.
In regards to financing, Porter Nissan called Nissan Financial and got us moved up a credit tier which in itself saved us 2500.00. We had visited other dealerships and had 2 other deals that didn't go to bat for us towards better financing.
Even after we signed all the papers, Jason took another 2 hours to go over all the options and features of the new Murano with my wife. At this time I had a great chance to get to know some of the other sales people at this time. Alicia, Chuck, Jeremy and Lee continued the great customer service even after the car purchase, towards an out of state customer who had already signed. They obviously enjoy working here, it s not your average dealer. This is a stress free environment. Very welcoming, modern, spacious and clean Nissan dealership.
Thank you, to the managers Gene and Bill who took time to thanks us for the chance to earn our business and following up with us every step of the way.
Also thank you Bob Fawley for handling all our financing and paperwork. Not at all intimidating and took his time to go over every aspect of our financing and purchase. He s an honest straight shooter who gave us actual advice that benefited us, the customer. I know how things can change in the finance office but not here.
Jason Channer, I can t say enough about his attention to detail and over all concern with earning a customer for life. In all my years of car purchases I ve never experienced someone who truly cares about the customer like he does. Thank you for taking time for me on your days off, making sure my wife was happy with every aspect and even following up with us after the purchase.
My final advice, if you re in the market for a Nissan and live in the tri state area, make sure these guys are one of your first calls. As we drove away and weeks later we still feel we got the best deal possible from a dealership who remembers the old days when the customer has options and deserve a better buying experience. I now realize why Porter Auto Group has been in business for 125 years. As you the customer realize, I can be long winded. Us as consumers depend on these reviews for making mostly the 2nd biggest purchases in our life. Generally I try to keep them short, however the experience we had at this dealership exceeded every expectation we could hope for. This was a great buying experience by an informed educated consumer, and it needed to be told.
A.R. Meyer
**Terrible Service** DO NOT TAKE YOUR VEHICLE HERE!!!
I had taken my car here after having a car accident about a month ago. It is now a month later and I am now just receiving my car back. When I attempted to pick up my car two days ago, the condition that they were trying to present to me was disappointing to say the least. When I received my car it was terrible looking. There was black grease finger prints everywhere. The black grease fingerprints had been througout my trunk and even on the light colored cloth ceiling of my 2016 Nissan Rogue. You would think going to the dealership would have been a pleasant experience. You would think they would be very meticulous about their work. Boy, was I wrong! They even had lost one of the trunk tray pieces of my car...I had to inquire about the missing piece. Thank God I inspected my car throughly...my car emblem was even wrong as well. They claimed to have placed SL AWD on my car but actually put SV AWD a completely different car emblem without noticing. This was such a frustrating experience and wish I would have chosen a different location to fix my car. **Save yourself and take your car somewhere else**
Felt underappreciated as a customer and felt like my concerns were taken seriously. This location needs to improve customer service.
This is the third vehicle I have purchased with Porter Nissan. Each time has been a memorable experience. There is nothing I can think of that they could have done better. Thanks a lot.
Needed a valuation for my totaled vehicle and they did a thorough inspection and gave me the results right then and there.
Was able to offer a discount for brakes work and the maintenance and brake/drive belt repair was cheaper than what I was quoted. Felt like my car And myself was well taken care of!
I researched car options online but, as a single woman making her first car purchase, I was dreading the used car shopping experience. But, my salesperson, Rhen Keen, and the Porter Nissan group changed my perceptions of what car buying should be. Rhen Keen who made the entire process a very pleasant experience. He was knowledgeable friendly, and I was able to shop in a no-pressure environment. I would definitely recommend Rhen and Porter Nissan.
I always have an exceptional experience at Porter Nissan. Thank you so much! ~Amelia Reed
The Best Dealer in Delaware. I love the the people there.
Eddie was very nice and professional. He got me into the car I wanted for the right price!! I love my new Nissan.
Nice and courteous employees and sufficient work completed on servicing
So easy to purchase my car here, very friendly and helpful staff.
Service was great and everything explained in detail
Great experience. the whole process of buying new Q50 red sport 400 AWD was very easy.
Just got done. Great team and service. Thanks to Angel and JT for a relaxing endeavor. This is coming from a GM guy for the past??? years.
Great experience and customer service! When you go, ask for anyone and you will be helped - no problem! A great big thank you to Lew!
I highly recommend Mike F. As a service advisor. Very professional, courteous and was able to remain calm when i brought my maxima in for service engine light on. He was honest with me from the start and laid out what the technicians recommendations were. He kept me updated about my car and was very pleasant in all of my interactions with him. He will be my only service advisor when i walk through those doors!!
I am on Day 3 of owning my brand new Nissan Sentra sold to me by Alycia Garcia and I am loving it!! Alycia was amazing and took her time with me as I chewed through every nail I had in making my decision to buy a car after not having one in three years. Very thankful for her patience and her professional attitude and courtesy and excellent customer service. Those traits are very difficult to come by these days but she was a blessing to find, especially when making this kind of decision. If you are in the market to buy a car then I highly recommend Porter Nissan and I definitely recommend that you go see Alycia! I would also like to say that I walked away with a hell of a great deal for my money's worth. Very very affordable. Didn't try to oversell me and kept my budget in mind the whole time which was also very refreshing. Five star experience all around.
What a great group at this dealership. My salesperson Scott Goldstein is the best. He was so personable from my initial phone inquiry to the friendly greeting when I arrived and all through the entire purchasing experience. I love my Juke and appreciate all that Scott did to make purchasing such a great experience. Thank you Scott!
Too expensive for simple service. Told them I wanted one thing and was charge for something else
Angel Payne and Bob Fawley were excellent to work with. Very knowledgeable, friendly and not pushy. Thank you!
Excellent service!. Met with staff including auto technician who answered my questions.
Great service as always. I have had three vehicles serviced at this dealership for the past 12 years - never a bad experience.
David Cassidy is incredible. We had a flat tire and a very disappointing experience with the roadside assistance people that lead to my.wofr being stranded for 3 hours. When the car finally got to.the shop, Dave was understanding. He confirmed our wheel and tire coverage and made all the arrangement for the car, my trip back to work and even mini detailed the car to my surprise. I have recommended people to Porter Infiniti because of Stu and now I will be adding Dave and the service department to my recommendation list. GO BLUE!
Every time I go to Porter everyone is friendly and knowledgeable. This last time was no exception. Keep up the excellent work!
Ross is the parts department was very knowledgeable and customer service minded. Appreciate his thoughtful service.
I came in for a routine oil change, and was out in under an hour with 4 other customers ahead of me.
The sales consultant, Alycia Garcia, was very helpful and responded to my questions quickly.
Alycia, my salesperson was top notch!! She had my car ready and took special care too see that I fully satisfied. The process was quick and easy along with signing of paperwork with the finance manager. Will definitely do business with them again!!
Our service provider Richard M. was so helpful knowledgeable and answered all 600 of my questions. When answering my questions not only did he give me causes, effects, but also solutions. This made me feel very confident in being knowledgeable about my vehicle and about his own level of knowledgeability when it comes to Nissans/vehicles themselves. And the service was absolutely, ridiculously fast. We got an oil change, 5 point inspection with all the bells and whistles and a tire rotation. We were out of there in less than 30 minutes. They're express service truly is Express!
I always enjoy coming here. My go to guy is Richard. He has taken good care of Grace (my car) and me. He is very knowledgeable and friendly. I am not in there for a long time, but if it is running a little long he makes sure that I have a rental car to take care of any errands I may have.
Mike Ferguson is an awesome service writer. He knows me by name and he always takes good care of me and my automobile. I ve been to many dealership service departments over the years and Mike is by far the best service writer I ve had the pleasure to work with. He is straight forward, honest and professional. He is an asset to porter Nissan and he is the main reason I keep returning.
My service agent was informative and very professional.
The service in this dealership is always exceptional. I was only getting an oil change but they are always helpful and friendly.
Porter Nissan is trustworthy and respected in the community. I will recommend them to others.
The staff was very kind and compassionate even when working behind face masks which can be challenging. The showroom was spotless and it was an overall good experience.
Efficient, courteous, knowledgeable and no hassles. I was able to get prompt service this week even though I came in without notice. The service tech (Jason) gave a breakdown of available service options. He also gave options for physical damage suffered this winter. Most importantly I have kept my service records from day one, and all the recommendations have been reasonable and price competitive whenever I have chosen to get additional quotes. After taking my lowly Sentra here for nearly 12 years the car is still running smoothly and this review is well deserved.
I can't say enough about the excellent service I received at Porter Nissan from Ms A. Garcia and Mr Bob Farwley on the purchase of my new car. I was treated like with so much respect. There was no pressure to get anything I didn't need. I went in with numbers in my head of what I want to spend and Ms Gracia guided me through with such professionalism and respect. I felt so at ease talking to them both. I would recommend anyone to these two beautiful people. Anyone can be assured that when u go to Porter Nissan and get Ms Garcia as ur sales person u will be in good hands. Mr Farwley and Ms Garcia r two of the best in the car dealership business . I was blessed to have the privilege to deal these to angles.....
The person handling my vehicle at the service desk could have come out n explain what I need done next time n what was done that day! Otherwise service is excellent!
I stopped in to the dealership to check out an Altima with no strong intention of stepping out from the dealership with the keys in my hand. My overall experience with Chuck was very refreshing. He was very friendly and warm with a sharp sense of humor when he was talking to us. He was frank and upfront in saying that he was new to this profession and but we never felt that we were misled or given wrong information. And in the end, I got a great deal on the car.
Alycia Garcia was fantastic from start to finish! Very knowledgeable and patient with my having to ask her to repeat how to work features of my car. Love my new Maxima! Thanks for everything, Alycia!
It was really nice and Lee waa great! I appeeciate them working with me and am satisfied with my new car!
great experience 5+ years in . great sales and service.
I had the nicest guy help me, his name is Leland k. Jones.
Very quick service and technician was extremely helpful and very personable.
The staff was caring, very respectful has an outstanding customer support. Thanks!
Great experience ! I was in and out and the sales team is profesional and friendly ! I will be going back for future purchases and I highly recommend them.
Had awesome experience with Porter Nissan sales rep Rhen Keen this Saturday; I viewed one Porter Nissan certified vehicles online. Rhen help me every step of the way from suggesting different financing option to the final signing of the paperwork. Even the test drive was exemplary. The staff was kind and friendly. Even a buddy of mine was impressed with his knowledge of vehicles in the inventory and I would recommend Rhen as a good point of contact if you are in the market for purchasing a new vehicle.
There is no way for me to explain the experience I had at Porter besides a basic lack of comprehension at every level in the maintenance department. From the advisor up, several misunderstandings and when questioned air silence. Poor response time to emails and calls from both myself the customer and at a corporate level. Instructed by corporate to take my car to another Nissan dealer and provided with several contacts in the area, speaks volumes. Requested follow up from the GM and owner.. again no response. I wasn t looking for a pay out, just an explanation for the constant misunderstandings and an apology would have been nice. Would never do business with Porter Nissan again.
This is my first time taking my Murano to Porter Nissan and I couldn't be more satisfied with the everybody from the Front Desk Staff, Tech's, Shuttle Driver and particular Mike Ferguson.
Mike was friendly, honest and very helpful. We had issues with our lift gate and tire pressure sensors, Mike took his time explaining the problem and was also very patient with sorting out the minor issues with the warranty company. Thanks for all your help and keep up the good work!
The salesman Blair was easy to work with. Very professional and courteous. First time owning a nissan and it was a good experience.
I just want to take a moment to expound on the exemplary service that I received from Michael Ferguson of Nissan service. Is professional and upfront with pricing and the service is prompt and courteous. I would recommend him to anybody.
Purchased a 2014 nissan murano at a Oxford dealership for our daughter. There was a recall so she took it to porter nissan to have it done. Two different people handled her vehicle money was stolen out of her console. Manager said he couldn't do anything about it. Beware porter nissan has a thief working there.
Love my car...service department kind, mindful of my time, wish they had a car wash
Horrible customer service and a severely unpleasant experience from their employees. Their first quote was almost $3k over the market price for the model that we were shopping. We've requested a copy of the quote and our Saleswoman Alycia Garcia brings her manager/co-worker who was a punk with an attitude. He raises his voice saying that giving a copy of the quote was bad business and that we can shop around and come back to them because he believes they are the best in town. I wanted to give an appropriate response to him by raising my own voice, but it was not worth my time. I just walked out of that place.
As always each time I have my car serviced at Porter Nissan, Mr Mike Ferguson and his team do an excellent job taking car of my car, ensuring I am informed of what my next service need may and never attempting to suggest service the car doesn't need or require.
From Mr Ferguson to the cashiers, every one at Porter Nissan does exceptional work to ensure the customer is satisfied.
Good service. Great staff. All products and parts used are Grade A.
Great experience - Angel was extremely patient and helpful. So happy with my new car!
Bought my car from Alex this weekend and could not have had a better experience from start to finish. Felt I got a very fair value for my trade-in and the car I bought was reasonably priced as well. Alex and Eric made me feel like I had every piece of information I needed to make my decision and were great to work with. Easiest car buying experience I've ever had. Would definitely recommend to anyone who asked and have no doubt that we will definitely be back in the future!
I was notified there were clips missing from my vehicle. They described them to me over the phone, and even sent me pictures of them. That was really cool. Sadly it was not on my paperwork, so while I have the pictures I dont know where these are on the vehicle. If it were documented on the paperwork it may serve as better information in the future.
Great people great service
Thank you everyone
It was my routine oil change, but the service was excellent none the less.
Had a battery line issue. Had it towed there said the issue was fixed. 1 day later it did it again. I called back right away and you want to recharge me for a diagnosis unless it's the same issue in which you will fix. but apparently it's the same symptoms and issue. I hope it will be fixed for free or the diagnosis was incorrect to start with it. Cause this 2 tows in a week over what I believe is the same issue. And I own 3 Nissans and we purchase 2 from there. But I always get the work done there. I'm very disappointed.
Nissan reached out to me and rediagnose the issue and fixed it. It was a reoccurring problem. I am happy that the service manager took his time to reach out to me and resolve the issue. They owned it and corrected it. The car is running well and after a week has no issues. I'm very pleased with the outcome.
Thankyou nissan thankyou Lyle.
***NEW CAR BYERS BEWARE*** The Dealership likes to push the extended warranty on you saying that it will cover anything and everything "Platinum" coverage!!!!!! BS!! This warranty doesn't cover anything, and it's a complete waste of money... 1,600$ to be exact. I thought it was a extended warranty from Nissan, but it was a aftermarket warranty from "The Mechanic". This warranty gets horrible reviews online. Porter Nissan and its other badges should stop pushing this coverage.
Nice Service Dept. Friendly staff. Promised oil change in 30 to 40 minutes and done by then. Comfortable waiting area with free coffee, water or tea. Vending also.
Went well as usual. Like Mike said it was going to be a little over an hour and he was right
The fact that I can drop off my car in the early AM and have it back the same day, in just a few hours, with all the service completed is awesome. I also love the communication from Rich and the rest of the staff at Porter; whenever I have a question, concern, or just want to check in, they are always available to help and give clear and honest feedback. Customer for life!
Jayson took it upon himself to research why my XM radio wasn't showing up on my 11 yr. old M35X so I wouldn't have to drive 2 hours to leave it at the dealership. He called me with instructions and it worked!! 2 thumbs up to him!
Everyone I met at Porter Nissan was friendly and welcoming. Aaron Hickman was my sales consultant, and he was very knowledgeable and patient with me as I did my research and asked more questions. It was an absolute pleasure to work with him! Brett Stevens did the paperwork with me and made that process as painless and, dare I say, enjoyable as possible. I love my new 2015 Nissan Murano and am completely satisfied with my experience at Porter Nissan.
I also want to give a shout-out to Ethan Price at Porter Hyundai. Although I didn't end up choosing a Hyundai, Ethan was great to work with too and extremely knowledgeable about the Santa Fe Sport, which came in a close second in my car buying top choices list.
Service "A" Maintenance 11,500 mile check-up. No appt. was needed. I arrived at 2pm and service was done and I was on my way approx one hour later. Reasonable price, good service. Have been a Porter Nissan customer since 2000....19 years.
Great experience start to finish. From sales to finance to management - first rate all around!
Everything....from Alycia Garcia in sales to the service department (to fix a minor issue with a tire sensor)
I spent $943.95 there. I came in for an oil change tire rotation and check of the rear passenger tire that I had previously expressed concerns about on a prior visit. I sat for approximately 2 hours before your rep came out to tell me about additional work that was needed and that I needed 3 tires on top of the oil change. I was livid because every time I bring my car there s something else, besides what I m there for. Its extremely infuriating!
On April 9, 2014, I was looking for a vehicle to purchase because I was in an accident and my vehicle was totalled. I was on the internet when I saw something that caught my eye, so as we usually do I called and spoke to a very inspiring salesperson Rhen Keen. We talked about the vehicle that I had in mind and before the day was over I was taking this vehicle home with me, The experience was so efficient and complete that I was over whelmed with the politeness. I would recommend this salesperson to anyone who is in the market for a new vehicle and don't have a lot of time to spend at a dealership with a bunch of paper work. This is the place to be. again don't forget to ask for Rhen Keen, he will make you shopping experience a breeze..
porternissan.com
