Pool Professionals of the Carolinas Review

My community pool is not being taken care of by the company. I have contacted them several times about their staff not doing their job. They check the water and arrange the chairs on the deck, to look pretty, but do little else. We have algae starting to grow on the sides of the pool and the skimmmers need cleaning. Yesterday I cheecked several skimmers and found trash and dead frogs in them. They may send two people to do the work, but one just plays with their phone and never does anything.

Very UNprofessional in how they treat their employees. They do NOT train adequately, then degrade their employees when the job is not done correctly. I would NOT recommend this company to manage your pool due to lack of quality management. thank you

Had Jody and Nick come fix our pool. They found the issue and fixed it to perfection. Highly recommend them.

Unfortunately, I did not even want to give 1 star due to how unprofessional, unreliable and disrespectful this company is. They certainly do not strive to meet any standard. Their business standards need a serious review and they need to properly train their employees.

Said my son had a job gave him his shirt they got all his info and never call him again!!

The life guards are SO immature and unprofessional. They spend their entire shift (all 20 minutes of it) talking to friends, the mandatory 10 minute pool break at the end of every hour is usually called at least 5 minutes early and they never make it back to the stand on time normally 3 to 5 minutes late. Making the 10 minute break last more like 20 minutes. Ten minutes is already a long time for little kids waiting to play. I called the management office about it and heard the lifeguard at my pool remark that "I could call I want, it doesn't matter they aren't going to do anything" I and MANY other residents will be asking for a better company next summer.

Nick and Jodi go above and beyond on our service. We thought we could handle it this summer to begin with and after spending 600$ on chemicals and constantly sweeping and cleaning they gave me some pointers to get chemical back to normal. I decided it was well worth them taking back over the service and they have been a blessing.

this company sucks. you are much better going to pools managed by Carolina pools

Excellent customer service! From the very first phone call with Jody at Pool Professionals he made me feel like the most important account. His team including Paul, Homer and office staff did a terrific job diagnosing, explaining the options and then following through on the work in a timely manner. They were great to work with and I would recommend them if you are a homeowner like me with any pool issues.

Pool Professionals has been managing our residential pool for over 10 years and I am always impressed with their attention to detail, ability to troubleshoot and identify the problem and offer the appropriate corrections! On a weekly service note, Nick Pro has taken the lead and managed the entire scope of our custom pool - we recognize the complexity and difficulty of our "little monster" LOL He has been nothing short of professional and hard working! Thanks to the whole team from behind the scenes in the office to on site for keeping it all working and looking great! You are appreciated!

Had bad experience with 2 other commercial pool companies.

These guys are great! Sent out a very experienced tech to fix my new heater that was installed incorrectly by another pool company. Very happy and will continue to use these guys. I own Triangle Swim School and we can't afford to have our pools down. Grateful.

After three years of service, I was out of town for two weeks and this is what I came back to see. I am very disappointed in this company's service and would not recommend doing business with them.