Pleasant Mattress, INC Review

Ok place but a super great worker name roger works there he makes the best mattress

The people are awesome!! The mattresses are AMAZING!!! OMG YOU NEED TO LOOK AT THESE. MATTRESSES!! go down there and see for tour self you wont find any other luxury mattresses like this anywhere else!!

THIS IS THE WORST MATTRESS WE HAVE EVER SLEPT ON. WE BOTH CONSTANTLY HAVE BACKACHES AND THIS COMPANY WILL NOT MAKE GOOD ON THEIR WARRANTY, WHICH THEY ADMIT IS FOR TEN YEARS.

Great company, have purchased several mattresses from them and they are so comfortable! Always have great service and have gone out of thier way for me!

This company and it"s employees are great to work with. I run a family business and it feels like you are working with family.

This company has the worst customer service I have ever experienced. I have been trying to get a warranty on a mattress i purchased 4 years ago. I have not slept on the mattress for a year because after only 3 years of using it, there were 4-6 in. impressions on both sides of the mattress. After 7 months of waiting for an answer they quoted me a shipping price almost the price of the mattress. I live in Washington and the company is in California. They also said it would be 3 weeks before i got my mattress. So after a year of hassle I have to wait 3 weeks to get a mattress that I will probably have to replace in 3 years anyways. Nobody was ever helpful on the phone and they dragged out the process to get me to give up. I talked to the local company that sold me that mattress and they said they do not do business with them anymore because of their terrible warranty service. I will never be buying a mattress manufactured by this company ever again.

I wish I had did my due diligence and did research on where the mattress I purchased would be coming from. Not only is the product defective the customer service is far worse than I've ever experienced. I purchased a pillow top mattress from a mattress store in San Diego when I received the mattress not even two weeks later it began to sink. The store replaced the mattress and not even 2 weeks later the replacement was far worse. I file the warranty and got no where kept being told to call back months pass and still transfers and more hold times. Finally after 3 months I was told there's nothing that they can see wrong with my mattress from the pictures. I explained that the sinking is felt while laying in the mattress also explained to the representative that I had a spine injury and seizure condition which lack of sleep affects. Not a care from this company. This is how you treat disabled service members thanks I wish I had went to mattress firm like I did for my daughter and mom's mattress which are perfectly fine. Now I have to spend more money thats what I get for trying to support small business owners.