PLANgroep Solutions is a mockery. They do not respond to emails regarding their inability to properly perform their task as budget manager and if that is the only way you can get in touch with them, that is not an indication that they know what they are doing. Even official complaints are not responded to. You can get the consumption. If only they can rake you in. I brought the matter before the Ombudsman and am now waiting for a response.
Well where do I start ....
I signed up for voluntary budget management through the municipality in my place of residence, to let myself be relieved of the burden.
Said you pay the bills from your own income.
However, they completely overlook certain accounts and / or send the money to you so that you can transfer it (why are you in budget management?)
Here a few more points:
- your allowances and income will be in their account 2 days later than when you would receive it
- then, the money that has to go to your living allowance account will only be received by you again 2 days later
A total delay of all: 4 days.
If there is a weekend in between, you will have had much more "bad luck"
- * in 50% of all cases, you do not receive living money at all because they forget to make it to you / want to stretch to see if there are other things that can be paid from their side / want to argue with you / come up with arguments as your account with Plangroep can never be 0.
- they do not adhere, I repeat, not to the agreements they have made with you.
If they agree with you on an amount of living money that they transfer to you, for example, this amount can often not even be correct because they decide to do other things with it and this is 100 percent the case when you receive a lower income for example, or no surcharges, then the mad work at Plangroep and going did not say I repeat, not, think along with you in what can then be best paid.
- there is simply no response at all, or super slow (days later and at least hours later) responded to emails.
Often you really have to have credit to call them with your questions or whatever because a different way just doesn't seem possible with them.
- the employees of Plangroep discuss with you on the telephone and also hang on your ear, when said have different ideas about how to spend your income than you. As described earlier in this list, thinking said totally not with you.
Well that was just about it
Oja one more thing:
- Plan group uses an electronic environment in which you can check at home on your mobile or behind your computer what has been said about your money and how much is still on your account with their
MAAARR .... This is NEVER but NEVER up to date.
What I want to say is: o, - or 500, - can suddenly get up while it is not at all because their own system says they are only up to date after 2 days ...
What kind of display system is that?
Well, all in all, it is better not to go there and arrange a payment arrangement on the phone with your creditor (s) or simply pay your own bill each month and OTHERWISE you really have to go to a private company with lots of good reviews to read about fall
And this is the SECOND company where they have tried to trick me.
Because of this organization you only get further into debt
Unbelieveable
After more than 1 year of starting up, nothing has happened yet, so I now have a subpoena for 1 debt in particular, and other creditors no longer want to wait. And so additional costs from the court etc.
On top of that I also receive email, that I have to write to the creditors themselves.
Why, PLAN Group, do you think I turned on you ?????
planning group they do but what and the week money is never correct and if you ask for it they hang up the phone so you can do nothing more blessing only with planning group look for a good buged manager planning group is suks
A lot goes wrong here.
Unfortunately.
tolonges company it. Take care of this oldap pocket.
2 years of voluntary debt assistance, now 1 month out. Never go to work with this body if you want to rest and get out of debt.
Nothing else if misery bills are not paid on time debt mediation has not yet written a creditor from January every month I receive reminders from my fixed accounts, now I am even more stressed than before registering people do not work with them
I was in planning group budget management now I moved in together but had Telfort at home. So contact Telfort says Telfort you can not cancel the subscription must do your budget management, so call planning group and pass it on so says 1 female employee we will cancel it for you. What appears now nix has been canceled I have now done it myself and now have contact with the planning group again and get a different story and they can "unfortunately" do for me me this is not possible
For me my experience with this company was very bad, always the delay, the employees are not at the level of responsibility (Fabiana) willfully and unintentionally and do not respond in a nice way and do not provide the necessary assistance with payments and installments, I recommend everyone not to register with this company because you will end up in a lot of trouble For money and payments
plangroep.nl