I was in planning group budget management now I mo...

I was in planning group budget management now I moved in together but had Telfort at home. So contact Telfort says Telfort you can not cancel the subscription must do your budget management, so call planning group and pass it on so says 1 female employee we will cancel it for you. What appears now nix has been canceled I have now done it myself and now have contact with the planning group again and get a different story and they can "unfortunately" do for me me this is not possible