Planet Ford service department goes above and beyond. We had my sons car checked out before heading back to college. After a thorough inspection of the car, they changed oil and rotated his tires. And tested his battery. I feel better knowing his car will be safe on the road driving to Lubbock. Thanks for the outstanding service and friendly environment.
Planet Ford in Spring exceeded all my expectations. Super clean, family environment with built in cafeteria. I received top value for my trade, I drove away with the best deal I ve ever made and the best part was their Customer Service A+++.
Ask for Rey Flores, the man s experience and the value he puts into his customers is unmatched. I was never pressured & never felt bullied into making a deal. It was ALL about MY budget, time & preferences. Can t thank you enough for my new truck!
I had a great experience when I first came I built my dream car with Randy Cortez. He was great always kept me updated and answered questions I didn t think of . Chad Jennings was great to find me the best deal and he made sure to show me all my options. They were both amazing and made my experience of getting my first car amazing .
I have been without a car for two weeks now. They do nothing to help and the customer service team acts aggressive. They blame their poor service situation on covid, but how hard is it to reimburse a rental if they sold their loaner fleet? Very simple measures could ve been taken to provide good service. This place simply seems to not be willing.
Mine was a complicated repair. My tailgate opened, while driving, and the horse trailer I was pulling crimped the right corner of the tailgate! The damaged corner made it nearly impossible to pull out the extension ladder! The tailgate popping open while driving, apparently was a manufacture s defect and a recall was sent out! My damage was a direct result of the recall issue, so, it had to be coordinated with Detroit on how to handle the repair or the replacement of the tailgate. Michael Almendarez, in the body shop, coordinated the effort, along with his Boss, Michael Dennis! They replaced the damaged tailgate! The replacement was fast and the work was outstanding! Prior to picking up my truck, Michael sent it to wash! Detailed, inside and out, was what I received! My F-350 came back looking brand new! I was pleasantly surprised! I can buy a new truck, for a similar cost, from numerous dealerships! It is the after purchase maintenance and repairs that are the most important issue. Planet Ford stands above all others in service and if it s a body issue, ask for Michael Almendarez. He did an outstanding job on a complicated and coordinated fix! As a result, I remain a satisfied and loyal customer of Planet Ford!
Special thank you to GM Shawn Burns, Finance Manager Christopher Peterpaul and the rest of the awesome team at Planet Ford. These guys are the best, hands down! They helped make my nieces dream come true, what a first class operation. We truly appreciate you guys and your dedication to your customers. Thanks again, C. A. Albright
would rate 0 if possible. terrible business. michael in collision continuously lied to me about when my car would be ready. 2 weeks turned into 1 month. company says it s because of employees out due to covid, maybe if anyone would bother to mask up they would be able to function.
Amazing Service!!! My car dealer Rene gave top notch service, kept me up to date with all the paperwork and made sure everything got in on time. There was a problem with the car after the purchase but Rene serviced and took care of it immediately. I am completely satisfied with my purchase and the car is running like a dream. I will tell everyone about my wonderful experience here. Really top of the line!
Second time trying to take my car in for a recall fix on the breaks of my Ford Fusion. I took it in Monday and told Ford I have a trip Friday afternoon so if they can t get it done by then I ll take it another time. On Thursday I learned it won t be done until Monday Ford did not provide a loaner or a rental car like most decent dealerships would do for a recall warranty. They said if I were to pick up the car I d have to sign a statement that I rejected the recall and now I m without a car and have a trip in a few hours. Will 100% not be going back to this dealership. I am in the market for a new vehicle and will never buy Ford car/product in my life time and will tell anyone else to stay away because they leave their customers without a car for the mistake they made on their bad design. Like I stated previously the last time I tried to take this car in for the same warranty I was told it would take over 3 weeks I ve been waiting on this recall for over 2 years and now that is approved it s almost impossible to get it completed.
Now I will have to waste hundreds of dollars on Uber due to this dealership s incompetence and lack of customer support or care.
One positive note is the service advisor Brett has been very timely in his communications to me and has tried everything he can do on his end to help out but it looks like the decision makers do not care about their customers.
This is the first time I ve ever left a bad review on any company or product and I ve had some bad experiences in my life. Do not take your car to this dealership and do not support it but buying your car here. They do not care about their customers time or well being.
Bought yet another car from Planet Ford and Rita Bernadino was just wonderful took time to get the vehicles lined up for me to browse, kept in contact through the two days while deciding what vehicle. She was super sweet and attentive. I completely recommend her. You guys need a car Go see Rita!! now if your financing.. please ask for Mario. Very sweet and smart young man that looked for all options important to the buying consumer. Thanks Planet Ford for having great people like these two!!
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