Mine was a complicated repair. My tailgate opened,...

Mine was a complicated repair. My tailgate opened, while driving, and the horse trailer I was pulling crimped the right corner of the tailgate! The damaged corner made it nearly impossible to pull out the extension ladder! The tailgate popping open while driving, apparently was a manufacture s defect and a recall was sent out! My damage was a direct result of the recall issue, so, it had to be coordinated with Detroit on how to handle the repair or the replacement of the tailgate. Michael Almendarez, in the body shop, coordinated the effort, along with his Boss, Michael Dennis! They replaced the damaged tailgate! The replacement was fast and the work was outstanding! Prior to picking up my truck, Michael sent it to wash! Detailed, inside and out, was what I received! My F-350 came back looking brand new! I was pleasantly surprised! I can buy a new truck, for a similar cost, from numerous dealerships! It is the after purchase maintenance and repairs that are the most important issue. Planet Ford stands above all others in service and if it s a body issue, ask for Michael Almendarez. He did an outstanding job on a complicated and coordinated fix! As a result, I remain a satisfied and loyal customer of Planet Ford!