Second time trying to take my car in for a recall ...

Second time trying to take my car in for a recall fix on the breaks of my Ford Fusion. I took it in Monday and told Ford I have a trip Friday afternoon so if they can t get it done by then I ll take it another time. On Thursday I learned it won t be done until Monday Ford did not provide a loaner or a rental car like most decent dealerships would do for a recall warranty. They said if I were to pick up the car I d have to sign a statement that I rejected the recall and now I m without a car and have a trip in a few hours. Will 100% not be going back to this dealership. I am in the market for a new vehicle and will never buy Ford car/product in my life time and will tell anyone else to stay away because they leave their customers without a car for the mistake they made on their bad design. Like I stated previously the last time I tried to take this car in for the same warranty I was told it would take over 3 weeks I ve been waiting on this recall for over 2 years and now that is approved it s almost impossible to get it completed.

Now I will have to waste hundreds of dollars on Uber due to this dealership s incompetence and lack of customer support or care.

One positive note is the service advisor Brett has been very timely in his communications to me and has tried everything he can do on his end to help out but it looks like the decision makers do not care about their customers.

This is the first time I ve ever left a bad review on any company or product and I ve had some bad experiences in my life. Do not take your car to this dealership and do not support it but buying your car here. They do not care about their customers time or well being.