At first contact with two of the different recruiters and now ongoing the staff have been nothing but a pleasure to work with. So friendly, helpful and honest.
I have found more than one great job with them and will continue to use them in the future if needed.
Thanks A and P you are fantastic!
Your happy Recruit K.N
Pinnacle People provides great professionals across all areas of the hospitality industry. The staff is friendly, experienced, professional and always ready to work. I've been working with the agency for a year and so far I've been having a great time working in different venues and experiencing firsthand amazing events and places. I've also learned a lot from my co-workers who are always willing to share their knowledge and experience.
I joined Pinnacle last year when I was jobless and struggling with my finances desperately seeking a source of income. I responded to their job vacancy and was called for an interview the very next day. Their Hiring Manager Henry was quite polite, professional and kept the interview crisp and swift wasting no time in taking me onboard. Their Mobile App "Pinbook" is quite handy and easy to use, sending shift notifications as and when shifts became available. Initially, the shifts were less ranging from few hours to a full day of work 2-3 times a week and wasn't helping me much as I wanted more work and money. However, I realised the more I worked at various establishments through Pinnacle, the more opportunity I had to showcase my skills and knowledge. Within weeks, I began receiving several work requests from establishments who liked my work performance and specifically asked for my services from time to time. Since, I kept my availability and travel distance flexible, work kept pouring in and kept me quite busy. My plan was to work for Pinnacle until I had secured a full time job, but it's been a year and half since I have been with Pinnacle and getting enough work. The beauty of Pinnacle is that they have tie ups with a range of establishments such as Hotels, Event centres, Conference venues, Sport Stadiums, Retail, Restaurants, Bars and Night clubs which gives us a range of shifts to chose from. They are quite professional with strict grooming and presentation standards and therefore allows them to be a preferred agency by various establishments. Any slack and careless attitude from an employee would only harm the employee as existing establishments do not call under performers and sadly reduces your working hours. It's definitely a great place and you would often see their managers and staff at various places to check you in and carry spot checks. Definitely an agency to work for if you are seriously looking for work and make no compromise for quality.
Pinnacle people Melbourne! This company is an amazing place to find very kindly staff to be assist you in your upcoming events and also if you are looking for casual jobs in and around Melbourne area. I found it so easy to use and the staff were absolutely lovely and very professional as well. I would like to say this company consists professional staffs who are working right now (e.g., Justine, Samantha, John, Manisha, Grace and the others lovely staff) and who moved to other places (e.g., Mary) I highly recommend using pinnacle people company at Melbourne for any future events you have or if you looking to join any hospitality company to work as a casual or permanent.
The staff is rude and unfair, I personally switch to another catering company, they treat me like a human and just this aspect make the work experience thousand times better. With Pinnacle my shifts were cancelled 4 hours before it started, but I wasn't able to cancel mine the day before :|
I've worked for Pinnacle since 4 months and I'm very satisfied with theirs services.
Plenty of shifts, very good wages and very professional.
Thanks a lot to all the pinnacle team!
The receptionist are just rude with the staff,
And They overcharge the uniform you don t actually need.
Worst place I have ever worked for. Completely unprofessional. If you are after steady work and proper communication and professionalism, you will not get it at Pinnacle People in Melbourne. Their treatment of staff is pathetic and I am about to report them to the Fair Work Ombudsman! If they want to ignore me more than 7 times, I have done nothing wrong- I am a worker that gives 110% and they are not helping me with an issue I have, well let's just say, how dare you be so rude.
They can cancel your shift with really short notice (2 hours) even if you had been booked weeks ago.
On the other hand if you cancel your shift they will ask you for certificates and all kind of documents...being rude at phone at the same time.
You are disposable for them.
Rude and unprofessional. I informed Mel politley with good reason that I couldn't work due to my main rostering me on. Gave adequate notice. And she argued with me relentlessly and deleted all my shifts and me off their system. Childish!
Yet they have cancelled shifts on me and cut hours when the shift outlined more.
Disgusting.
Extremely unprofessional & disorganised. Having over 10 years in the industry in fine dining- corporate & events I would never work for them again. If you question anything then they withhold pay making feeble excuse. This isn't hospitality it's hostility. Quite atrocious behaviour not only by the staff but by the owner- she shouldn't be in the industry.
When I've needed extra work I've always been able to get it through Pinnacle. Staff have always been friendly and helpful.
Good at first but too many requirements and not understanding. I found them sexist. Presumed because I was a girl that I couldn't carry heavy plates but I train in the gym and lift.
Pinnacle People opened the door for me since I got in Melbourne from Brisbane and I m really thankful for that. They are giving me the opportunity to learn something new everyday in a different sites. In a short period of time I am getting more and more responsibilities and being recognized by my work.
I strained my ankle at footy so I had to cancel my afternoon shift, pinnacle straight away cancel all my shift even for the following week and told me to go and see a doctor for a certificate! Well u don t need a certificate for 1 shift and also we work casual!
They lie abt work and treat their stuff inhumanly, What do U espect when u treat people like that? To be respected?
I've worked with PP over a year now. I came in being green in hospo but over this time I have learnt and consistently grown. They require a certain level of commitment and consistent professionalism as would any workplace, this may come of as "too strict" to some especially if one can't be fussed; but I find them to be fair in the sense that; if one is competent and reliable there's always a balanced amount of work to be gotten depending on the season. The pay rate is also actually pretty good. I would totally recommend working here and if I were to need staff as a client, I wouldn't equally make use of them.
I have worked with pinnacle over the last two years and have loved it! Staff have always been friendly and very understanding of my sometimes limited availability as a uni student, and don t hold it against me when I am keen for more work in the holidays! On top of it, I have been able to work at some really cool events and meet some awesome people along the way (not to mention the pay is a whole lot more than what my other hospitality friends are getting)! Couldn't recommend pinnacle more!
I have worked with Pinnacle People for a year and a half and it has been a pleasure. Pinnacle always makes sure to hire the right staff and for this reason we work with professionals in the industry all the times. I understand that sometimes is annoying for some people that the staffing coordinators cancel shifts but this is normal and it happens in every agency, they cannot control the number of shifts available per venue, the clients do. The PinnBook is very useful, it has some things to fix but which app doesn't?. It is very convenient because you can have all your bookings with detailed information in just an app.
My overall experience with Pinnacle People has been excellent, i am friend with everyone (Waiters, kitchen hands, chefs, staffing coordinators and managers), everyone is very nice.
I missed ONE shift due to a dying family member in which I took time from an emotional time to inform pinnacle I can not attend the ONE shift but will return for my remaining shifts.
I return to Melbourne, rock up to my remaining shifts to be told they have all been cancelled. At least CONTACT me so I can stay home with family. So I ve traveled SIX hours to Melbourne to do my remaining shifts for nothing. DO NOT RECOMMEND!
Pinnacle people Melbourne having worked in the industry for a number of years ticks a lot of box s.
Complete professionals which is not always the case in an ever changing and quite often demanding set of circumstances.
Total care and empathy for staff on a personal basis as well as constantly trying to look after our best interests and and those of numerous high profile clients and events.
Flexibility combined with the opportunity for long term placements with some of Melbourne s premium corporates and events.
Sam does not address to people in a dignified manner. Good luck to PP and her, since more than one f&b attendants are not happy with her manners and courtesy.
If we didn't accept any shift. Emloyer people will cancel our other upcoming shifts. Its not good. Its always happening to me. Always one and only reason is client dont want these much staffs. I talk with other colleagues. Most of Australian have no problem with that. Only happening with other country people. It seems like discrimination. International peoples like me is only depend up on this kind of shifts. We are planning lot of things with that money. Not to enjoying with that. Just use that money to pay rent, bills etc.
Its so painfull. I know after this review pinnacle people going to fire me. If they do so i will go with farework or any lawyer.
I wouldn't recommend anyone uses this service. The staff talk to you like you are a child! And they go and make you spend money on shoes and trousers and fail to tell you that they will only provide you with 2days of work . Guessing they was really struggling and now they aren't as busy they can't provide you with hours. To any backpacker don't take the risk. Find a real employer. These people give agencies a bad name.
Pinnacle people is the Best hospitality company. They give amazing shifts. And I'm currently working with people. I would give a rating more than a 5 star. Keep up the good work.
I am working here for last one year. Today I went for the induction again to update my details. The lady over there in front of the desk was very rude at me her name is jully. I was working for pinnacle from morning after finish my work I went stright for induction and she is telling me that my shirt is dirty why I am not well presented. I want to tell her that I am not just siting in office like her , I am doing work in food and beverage after 7.5 hr shift I wont be same as before my shift. Then she ask me to put back my full sheve shirt back on and tuck my shirt inside pants to take photo. I asked her is that full size or half size and she said to me it is full size. After taking the picture I saw that it was half size photo. She is making fun on me. Its humiliating. I know here after this review I wont get any shift. I want to share my terrible experience with other people.
Its a request please nice to every employee pinnacle people.
Thank you
Was hired on as a kitchen hand and had to go through a lengthy hiring process with multiple certifications, police check and uniform that all came out of my pocket and was not cheap. After finally completing all of that, I was barely offered any shifts and any shifts I was offered had nothing to do with what I interviewed for and even when I accepted those shifts, they were all canceled within hours of accepting. Even if you don t mind working shifts that have nothing to do with what you applied for, you won t be able to work them anyways as they never go through. If you re reading this do yourself a favour and don t waste your time. You will not only waste your time but you will be out of pocket after the hiring process. DO NOT TRY AND WORK HERE.
I've worked for Pinnacle for a good 6 months now and I've really enjoyed myself so far, working across a wide range of venues. At the start shifts came in pretty slow, but after doing some site specific training and as it got closer to the end of the year, a bunch of great shift opportunities have opened up for me. Commitment and reliability will get you far with these guys.
An awesome company to work with. They pay you right according to the different awards. I have done so many different jobs in multiple venues and events, I absolutely love it! I wish I knew about them before. Thanks Julie for giving me a chance and thanks Sam for always be there for us!
Fair Work Ombudsman should take a look at their work practices.
Staff is so rude. Especially the guy who work at the front counter. Not even give a support but degrading people experience and replied with sarcasm face. Edit- was applied in melbourne, flinders street
Staffing the hospitality industry 24 hours a day, 7 days a week
Pinnacle people has really helped me in the past year I have been working for them. They give me decent hours and have really improved my experience in hospitality. Apart from the fact that they handle some situations in a wrong way which I totally understand because we are all humans, they are the best group to work within Melbourne. They ve got some really amazing and friendly staff. Big ups to Mary and Julie for everything!
Thanks, Ajay.
Best agency to work for..one of the staff
GRACE always there to help you.
They will get u a job in hospitality if that one is your industry.
I have worked for multiple catering agencies over the past 5 or so year and have been with pinnacle for nearly a year
pros:
lots of work and pretty good pay
cons:
rude and unprofessional staff, the pinnbook app is painful i get constant notifications (like my phone buzzing for 5 minutes non stop) as well as getting calls (to which i have to hang up because I'm busy) but rather than just leaving a message they ring you repetitively until you pick up (it was only last Friday they called me about 6 times in the space of an hour)
I also had a pay dispute several months ago (i was paid for the incorrect hours) instead of dealing with it straight away i was told they were "sorting it out with the client" i would call weekly and either told there was nobody in the office that could help, they were working on it or they were waiting to hear back from the client, after months of nagging there has still been no resolution
decent enough place to work, but lacks the tight family like atmosphere you get from most other similar agencies
Unprofessional, incompetent head office staff who act soley in their own interest and reneg on their promises. Avoid.
Pinnacle People is truly professional agency, it's been my second month working here (from PP Darwin to PP Melbourne), and it's awesome experience. You'll get working shift with very good payrate, friendly staff, and flexible time according to your availability time.
I have been with them for almost a year now. I do sometimes have a mix feeling for the agency. They are most understandable though, due to out of control situations. Overall, I am happy with the service they has provided, would recommend to those who love experiencing new enviroment and work ethic.
I have worked with Pinnacle people for a number of years and have found the job opportunity and the support provided to be of a very high standard. I would imagine it s a difficult job always balancing the needs of employees and clients and I really can t fault them whatsoever . Would highly recommend engaging with pinnacle if you have a strong work ethic as they will definitely look after you!
Long story short, you will get screwed over once they find out you work for other agencies. If any of you out there work for other agencies, do you your best to keep it secret.
don't see where all the negative reviews come from. I enjoy working for pinnacle. if you're reliable and okay with working hard you'll get more offers, that's obvious and that's how it's supposed to be.
yes, they're a bit unorganized. yes, sometimes it's really annoying to send them a document three times because they still somehow didn't receive it. yes, sometimes the girls at the phone seem rude and arrogant. but their office is not the place where I have to work. and after all everybody is friendly when you show up in person and have a chat.
about the workplaces: most people (supervisors and employees) are friendly, relaxed and treat you with respect, even if you're 'just' the dishwasher now and then. the hourly pay is extremely good. comparison: in germany you get a third of the money and everybody is constantly yelling at you.
I've been working for almost one year. It is a pleasure not only having great time working in different venues and events, but also working with friendly, professional and enthusiastic staff!
they are organized, hardworking and supportive! strongly recommend joining the team, Great agency to work for! :)
Useless - promised me a job - then pulled out, but only after I chased them - cost me a days pay but they didn't care either way
Promised Aust wide FIFO - but get told job has just been filled when I ring them.
Very disappointed in what they advertise and what happens in reality
Im having a really good experience working for pinnacle people in Melbourne. They are giving me many shifts and I enjoy working with their clients
I have been working for Pinnacle for over 3 years now. I have learned and improved a lot thanks to Pinnacle and its staff, who has always been ready to give tips and to promote the best interest of its employees.
Flexibility combined with opportunity. From the firsts shifts to long-term placements, Pinnacle is part of the main Hospitality scene in Melbourne, in some of the best corporate and events clients.
Definitely a company for those who are hard workers, trustworthy and full of energy.
pinnaclepeople.com.au