Pillar and Post Hotel Review

Gorgeous hotel, great food, salt water pool, excellent service

The suite was spacious and the pool was excellent. Service at the lounge was a bit slow but the food was good.

Spent the day at the spa.. Than hung out by the pool and hot springs...a definite must do in Niagara on the lake...

So beautiful And the staff were lovely. Food was great. Got a pedicure. Highly recommend!

Good overall but didn't like having to cross the lobby and many Resident rooms to get to the pool/spa activities...

Great amenities such as outdoor and indoor pools, fitness center and spa
Short walk to main street
Decent restaurant and excellent service

Absolutely wonderful place to go for a spa day with your significant other. They have a lot of services to offer I received a hot stone massage and I absolutely loved it. After your service you have access to the hot springs, lounge with a fireplace, coffee and tea as well as the pool and a bite to eat if you want. It's an experience all in itself.

Had a great mini vacation here ! Cozy, clean, cute . Great service. Great little gym. Great pools! Only thing is please make the pool temp outside a little warmer in the colder months . It's a bit too body temperature-ish to be comfortable when it's cold out , but nothing a glass of wine won't fix from the bar inside The package with the dinner is worth it. Must eat here it's so good.

We attended for a wedding. While the venue was nice, there was no elevator access to the upper rooms, and my in laws have bad knees. Further, the stairs were uneven and sloped. Didn't seem safe. The food served at the wedding was undercooked (read 'raw') and cold. I feel like this could have been an odd occurance as most reviews have been positive. Staff was excellent.

Great place - picked it on a whim for a long weekend, can truly say that I was overwhelmed with the class, service, and cleanliness. The little touches were amazing. This is on my shortlist of places to return to. I would highly recommend it!

Food was subpar, service was not up to the standard we expect from an establishment of this calibre.

We visit the bar at the Pillar and Post when we visit for Taste the Season. We need a small snack and it's always delicious. It's a great place to sit and enjoy your meal. The service is great and the prices are reasonable.

Amazing decorations in the winter time. Their restaurant is excellent quality

This was the location of my now wife (then girlfriend)'s first getaway weekend. 5 years ago today we were there for the weekend and we had the most amazing, relaxing , intimate experience. They have this outdoor hot springs hot tub that starts inside and you walk through these plastic drapes then you are outside. Then the server will come to serve you drinks, such an awesome time! They have a full spa in the basement as well. Definitely would love to come back for a weekend when we can make it!

The rooms were elegant, and had a great atmosphere. The staff were helpful, informative and would go out of there way to help you if needed. We went for a wedding event and loved it, we will definitely go back.

Went to a very dear friends wedding. Excellent place, clean, staff was amazing. Customer service was exceptional. They offer different wedding packages and guests can stay in hotel. Loved the venue and foood.

Great spa and location. Always an enjoyable, relaxing stay when we come here.

Fantastic! Had a great day at the pool and spa. Would highly recommend.

We didn't get to stay but Peter at the front desk went above and beyond! Thank you Peter we will be back.

My friend and I stayed at the Pillar and Post Inn and Spa for one night. The whole experience was wonderful. The service there was excellent.

A beautiful hotel in a beautiful location with amazing staff and food. Highly recommended!

Service was excellent and my steak was prepared perfectly. The banana fritters were out of this world.

Style of an age long past, housed in an old cannery, but with a touch of class and friendly waiters. Their Easter brunch is popular, though if you're a repeat customer the offerings change minimally year to year.

Great Hotel, very different, kind of rustic feel. The rooms were excellent. The fireplace worked well! It was cozy in a rainy day. There is an indoor as well as outdoor pool area. Both very beautiful, different. The breakfast was good too. Lots of options at the buffet. Excellent service. We missed the bus for our schedule event tour and one of the staff drove us there in his personal vehicle.

Management very hospitable thank you for having me fo tea on our Lewis family travel expedition

Wonderful little inn. Haven't checked out the spa but I hear it's great for relaxing.

Fantastic stay. Well definitely come back again. Next time no kids they stay home. Lol

Cheese cake masterpiece enjoyed at Pillar and Post. The staff are angels of calm

Went here with my wife for our 12th anniversary in Aug 2017. One of our most fun and relaxing weekend we've had in years! Great service from the front desk to the spa and the Cannery restaurant was very accommodating for our vegan/vegetarian needs. We will definitely go back, highly recommended and just a short walk to historic Niagara on The Lake!

Beautiful hotel, excellent service, polite staff always willing to assist. COVID-19 protocols in place and awareness by all. Very friendly, quiet location, comfortable, warm and inviting. Would go back!

Very nice place. Friendly, helpful staff. Tasty food at the Cannery restaurant. Hot springs is very relaxing. Will return to this hotel.

Great relaxing place. The breakfast was over cooked. The dinner was nice.

Loved the spa and amenities! The outdoor hot springs were very relaxing.

Excellent service, good food. Beautiful grounds. An amazing spot for a wedding.

my significant other and i came here under the impression that it was a 5 star inn and we anticipated on going to the Cannery Restaurant, however unfortunately it was closed. But it was said that the Vinyagea Wine Bar & Lounge served the same menu for lunch so we thought, shouldn t be any different than.

we were wrong. very wrong. service was terrible, our server Amy did not pay any attention to us as we sat down and asked for the menu. She walked right pass us and payed no attention in having any eye contact with us. I ordered a Sour Apple Martini and it came with a bug in it. I asked for a new one and it came back with the same bug in it...lol.

furthermore the food was trash. we waited at least 25mins for a piece of bread stuffed with smoked meat and garlic aioli. no flavour. fries were unseasoned if fries could even be unseasoned to that extent.

Nice place to stay. Didn't use many of the amenities but I had a pleasant night. There was a bed and there was air conditioning.

Part of Vintage Hotels, I perform many weddings at this beautiful rustic Inn. This is a premium property and well worth the trip to Niagara on the Lake. Staff are great. Can't go wrong at this beautiful property.

The spa was incredibly relaxing. The massage was wonderful. An absolute delight. Would return for sure.

Stayed at pillar and post room 215 bathtub had a huge chip in it tv reception was poor pass card for door only worked after several attempts in morning coffee maker didn't work fellow at front desk acted as if he didn't believe me he just kept saying really room 215 pillar and post described as 5star inn I am very disappointed and will never come here again hilton in niagara falls much better deal nicer rooms and better service

The best food, amenities, staff, accommodations my wife and l have ever experienced. Beyond highly recommended.6stars. Thank you to all the staff that made our stay a memorable experience.

Great venue for a conference. The rooms were nice. Food was excellent. Staff was friendly and very helpful. Will be back.

Lovely spot! Great friendly staff, amazing spa. Delicious food. 10/10 will go again and again :) Big shout out to Mercedes for the great massage and tips!

Great location. Wonderful staff. Attended my cousins wedding here. It was beautiful!

Unfortunately we became more than a little disappointed. Everything about our stay was fantastic until we tried to check out. When we checked out we discovered that we were charged twice for our stay.

We were told the initial charge, yesterday, was a hold and that the secondary charge, today, was in fact the proper charge. When we contacted our bank. It was confirmed that we were in fact charged twice and because we were charged twice we also have the issue of overdraft fees. Because we had not set aside enough to pay double for this stay. We're still waiting for management and accounting to make this right and hopefully they do so in a speedy and thorough manner so that I can change my review to reflect that.

My favorite get away. We enjoy the get away with our grandkids. It is my home away from home.

All of the staff here were friendly and very helpful. The outdoor hot spring was very relaxing!

Christmas Brunch or everyday meals, it is always a pleasure to go to the Pillar and Post Inn in Niagara on the Lake. The service is excellent, the ambience is warm and cozy and the food is good.

Excellent facilities and service. Great atmosphere.

Amazing place, very friendly, very unique. Amenities are top notch and the food was really out of this world. Our only issue was bathroom wasn't the cleanest, easily removed shoe scuffs were visible, toilet was wobbly and our coffee machine made cold coffee in the morning (room 230). Nothing too bad but for a high end place I would of expected just a little more attention to detail.

Nice clean, spacious rooms, with a gas fireplace, nice relaxing atmosphere.

Check in was for 11am arrived at 1130, still waiting for our room at 130 pm....

So relaxing and quiet perfect for a small getaway. I recommend exploring Niagara On The Lake and a play at the Shaw theater is nice too.

Wow. Beautiful building. Perfectly furnished with cozy furniture. Adorned with paintings and flowers. Beautiful dining rooms, bar, pools, spa. Walked in here for a quick drink and was amazed by its beauty in architecture and design. I have stayed here a few times in the past and did get married in The Library a few women earlier and can attest to the elegance and comfort of the rooms. Truly a treat for all the senses. The food is amazing, the service is first class. You won't want to leave.

Fabulous, cozy, romantic hotel. Great amenities (spa, pool) and a fabulous restaurant -the Cannery.

Amazing...everyone needs a weekend here in their lifetime

Excellent service and friendliness, especially Frank in the restaurant!

Food - 5 stars! Staff - 5 stars! Room - 1 star - what a disappointment. Chipped and dented doors, missing paint, threadbare carpet, cracked tiles in the tub surround, rust around the bathroom door hinges, and a repair that left a horrible scar across the ceiling. It was quite disappointing. The only thing keeping the rating up at 3 stars was the food and the staff. Without that this would be a 1-star rating.

Lovely Spa. Quiet, relaxing pool. Small but well equipped gym.

My partner and I celebrated our anniversary with the Christmas Wonderland package. Though we are local, it was nice to get away for an evening and enjoy all that Pillar & Post has to offer. We strolled through the gardens, snuggled up by the fire, and enjoyed our s mores and hot beverages while watching an evening movie under the stars. It was the perfect evening.

I hope someone takes me back here! It's beautiful, and tranquil, and the perfect spot for couples, a girls weekend, or anytime you feel like you need some pampering!

Went for the afternoon to the spa then to Vintages the restaurant for lunch.
The outdoor spa was to die for. Though cold outside, the waters were lovely. Relaxing in the chairs was a treat.
Lunch at Vintages was amazing. The chefs are inventive and creative. The concierge was very friendly. We were staying at Queenslanding. Next time it will be here.

The spa is fantastic! Even has a grotto-esque hot spring!

Spa services were luxurious and staff were very professional and friendly

Love the old antique decor. Great service. They coudlnt find my reservation and immediately upgraded me to the Queens Landing premium room water view and fireplace. Didn't even have to fuss or ask. Thanks soo much. Shuttle bus gets you around the hotels and restaurants in the area. Will love to come for a girls weekend .

Wonderful stay. Room was huge clean. Bed was very comfortable. Staff was super friendly.

On August 17th, we stayed at The Pillar and Post in Room 139. Our overall impression of the room was, that it was VERY tired. The carpet was worn and stained, the wood trim around doors are chipped, the window air conditioner was old and noisy. The sheets did not appear to be 100% cotton. Bathroom was tired and unappealing. Overall the quality of the room was extremely disappointing considering the $440 price tag!

Server was awesome but the chef attending the omlet station send to be annoyed that we wanted some of the food. It seemed we were interrupting his conversations with other staff. Not really welcoming. Food was good but they are trying to sell a premium experience and all parts need to be onside.

Okay experience. Beautiful grounds and property, however rooms are dated, very dry and poor heating, basic cable is poor and overpriced pay per view (it was raining the whole weekend we stayed). Couldn t help but feeling the stay was over priced for the experience.

Amazing, and beautiful building, loved our room , so clean and wonderful friendly staff,

I have to say I'm a little disappointed. Everything about our say was fantastic until we tried to check out at which point. We discovered that we were charged twice for our stay.

We were told that the initial charge was a hold and that the secondary charge was in fact the proper charge when we contacted our bank. It was confirmed that we were in fact charged twice. We're still waiting for management and accounting to make this right and hopefully they do so in a speedy and thorough manner so that I can change my review to reflect that.

Double room+couch. Layout was a little awkward if more than one night. Good views, excellent furnishings. Food was fine for a buffet style function.

I booked a room for my wife's birthday, July 23, 2015. We had a very quick check in, and we had a lovely room near the pool and spa. We had a lovely time in the pool enjoying the hot tub. It is very nice that at the pool area there is coffee and tea available as well as a water cooler. We went back to our room, rested up and then went to the lounge for dinner. The server was very attentive, my wife enjoyed the mussels and I enjoyed a sandwich with beef and fries. There is a very nice wine menu, and my wife enjoyed a small glass of Canadian Niagara wine. My wife had a nice dessert, it was her birthday and we both enjoyed coffee afterwards. We retired to our rooms and watched some tv. The beds were very comfortable and the room was exceptional. We had breakfast in the Cannery Restaurant and ordered a la carte, at a previous stay we had enjoyed the buffet. Service at both dinner and breakfast was exceptional. Check out was speedy and we returned home.