Worst bank ever. Horrible customer service. They promise responses within 24 hours of email inquiries, but that never happens. Good luck if you try to call. You'll be on the phone for at least 30 minutes and bounced around from person to person, and never get to anyone able to address your problem. They mishandle almost everything they touch.
This mortgage company is unorganized and slow. My loan was transferred to them from Highlands Mortgage as well. I made a last payment to Highlands Mortgage that PHH was supposed to be investigating and it has taken 2+ months.
I would give zero stars if possible.
This company purchased my loan. Once they purchased my loan, they started flooding my mailbox with paper for various issues. They opened an escrow account when no escrow account existed. they then paid my insurance without having an escrow account opened. When I tried to resolve the issue, they asked me to go onto their website and make a payment and select that the payment was for escrow. We did that and received an email confirmation. Since then, they have taken the payment and applied it to principle. Trying to get this resolved has been a nightmare. If you need a loan, DO NOT use PHH. If PHH purchases your loan, refinance.
It's so unfortunate that my loan servicer is PHH. I recently refinanced and PHH was assigned to the mortgage. After receiving the account number I registered an account online and they will not let me schedule payments through the online portal. The IVR system is the worst thing I've ever experienced and the offshore servicing in the Philippines is just not the way to support clientele here in the states. I've called multiple times and even though a payment is due within 30 days... they can't schedule it until the day of. Some people are like me and their mortgage gets sold to a company not of your choosing... Pray you don't get PHH. IVR is terrible, Online portal is ultra limited, Although the Pilipino reps are friendly and apologetic, they also seem handcuffed in their role.
I was unfortunate to have my FHA taken over by this company about a year into my repayments. I own a mixed-use property which was difficult to get a loan for in the first place, but had found a different company that would do it. They sold it off as soon as they had the opportunity.
Fast forward, PHH has been begging me to streamline refinance every month via mail and sometimes phone calls for years. I finally hopped on it due to the low rates. Get this, they told me they don't provide FHA loans for commercial/mixed use property. Obviously you do!!! You have been servicing mine for 2 years!!! If you see this company: run. They are obviously completely incompetent.
They tell you to to your due diligence when home buying... I never agreed to give my money to these clowns in the first place. This team obviously never reviewed my lot number and commercial title before taking on the loan from my previous provider. Which makes me very concerned. Now I am going to have to refinance my loan with someone else just to get away from them.
Okay I have read some of the abysmal reviews and it saddens me because of my recent experience with PHH Mortgage. First during this pandemic it was horrible as I was trying to stave off losing my property, but my mortgage consultant, Mr Wazit Islam was a very nice and thorough professional throughout the whole process, the company worked with me a workable solution to keep my home and I am forever grateful to them! Hopefully things stay the way they are for me and gets better for all! Truly you have to really be your own advocate and be realistic about what you can expect, these people worked with me together and created a solution! God Bless you and anyone and everyone!
unfortunately my mortgage was transferred to PHH so I don't have a choice. why make it difficult for people to pay online? I just want to pay with a debit card online but that is not an option.. oh, you can pay with debit over the phone but they charge a fee.
If negative stars was an option I'd choose that, By far one of the WORST mortgage companies ever to have. Poor customer service. They charge you to make online payments. They don't accept biweekly payments. They hold half your money until they get the rest and then cash your check. They call and harass you. Terrible Terrible. I wish I was able to refinance and not end up with this company. Nightmare! Run the other way if you hear this name.
Horrible customer service. My loan was transferred to them from Highlands Mortgage. All calls are transferred overseas. The automated caller answers letting you know they are a "debt collector," not a mortgage company. Ominous to say the least. Took me over an hour to get any useful information. I then had to wait several days as the loan transfer was still in process they said. Was told fees would be charged to make an automated payment.
Not a good mortgage company. My loan was transferred to them. They keep on billing after the loan was paid off and said it would take 15 business days for a refund. Still haven t received it
phh.com