Horrible customer service. My loan was transferred...

Horrible customer service. My loan was transferred to them from Highlands Mortgage. All calls are transferred overseas. The automated caller answers letting you know they are a "debt collector," not a mortgage company. Ominous to say the least. Took me over an hour to get any useful information. I then had to wait several days as the loan transfer was still in process they said. Was told fees would be charged to make an automated payment.