I couldn t be more HAPPY with my experience at this wonderful shop. The owner Suzanna is an amazing and knowledgeable person. My baby Lola is having some tummy issues so I called the store with product questions and I was lucky enough that she answered and got so much more. She helped me so much. I will now go there for all my pet needs!!!! I hope you do the same. Wish I could give ten start in my review.
This is a great small business. Please patronize! A wonderful selection of reasonably priced pet food and more. Friendly, knowledgeable, warm and welcoming staff and the owner is fabulous! If you do not live near this sweet Rio Rancho store, it's worth the drive to make purchases!
I will never go to a chain pet food store ever again! This small business has a knowledgeable staff, is always clean, well stocked and all the employees are so nice and just all around amazing. One of the best small businesses I've ever been to. My sister-in-law uses the do it yourself grooming stations and has always been very satisfied with their business as well.
Best dog wash station i have ever experienced. All you need is your dog - they give you everything else! A clean tub, towels, brushes, soap, conditioner, a apron for yourself and a blow dryer! And the staff is awesome .
Great service and great grooming at a reasonable price. Loved all their help and attention.
Update: I just wanted to say that I still love this place and the staff are amazing.
I visited this place for the first time this evening and the staff were amazing. Extremely knowledgeable and super friendly. They spent time answering all my questions. Sure does beat all the big chain pet stores. I will definitely be back.
The selection of products in this store is fantastic, and as a new dog owner, I appreciate the friendly, knowledgeable advice from the store's employees.The one dog chew that my dog hasn't successfully destroyed was purchased here.
To those reading the bullying posts by "pro-maskers," ignore their BS. This is a fantastic small business that chooses to operate on common sense rather than our Governor's destructive, nonsense mandates. If you want to do business with people of faith who will give you good old-fashioned service and respect, which includes letting you decide whether or not to wear a mask, shop here. If you are a bully who wants to prove your false virtue and self-assigned superiority by trashing them over masks, kindly stay away. You have a choice not to shop here. Susanna and staff want to earn a living and serve the customers that do support them. Those leaving false (and they are false) poor reviews are cowards. Our Governor has destroyed nearly 1000 small businesses and restaurants in this state. Don't help her destroy this one, too. Susanna, I support you 100% and will continue to come back to shop.
I have been very careful during this pandemic due to my immunocompromised state, but thought Pet Food Gone Wild would be safe enough to shop and give my dog a bath. I was wrong and left the establishment feeling very uncomfortable. The staff and owner do not wear masks and do not care for the safety of their customers. I have been here a few times before and the staff was always great, until now. The blatant disregard of others safety during a pandemic was surprising. I will be letting everyone know NOT to shop here and support this business that does not care about the safety of their customers.
I love this store! They have all the products I like and have a wonderful staff! The owner goes above and beyond to provide a welcoming atmosphere and great customer service for everyone! The grooming staff is wonderful too!
While the staff was super, very nice and service was performed well and at a great price, I felt uncomfortable being the only one wearing a mask. No masks on even 1 of the 4 staff members I saw, and customers don t wear masks either. I made an appointment earlier in the week that I feel I could have been warned it is a mask free zone.. I may have made a different decision on the choice of groomer... no sign on the door stating they are exercising this right to warn those who would rather feel protected by the establishments they choose to spend their hard earned money.. won t be able to earn much more of that if I get sick because of lack of following public health orders. I felt uncomfortable and blindsided to say the least, and being they had my dogs, I didn t want to say anything and make my situation even more awkward. I didn t even think this was allowed in our city these days. Good luck to PFGW.. I think I ll spend the next couple months looking for a local groomer who values the health and safety of its clients. I had a groom service I. The summer and protocol was being followed, I couldn t even bring my anxious dog in myself at that time.
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