Peoples Natural Gas Company Reviews

Overcharge when I am not in the state for months.... cared over 7 time the normal pass bill.

Can never pay my bill easily online. Always have problems logging in.

Terrible website, terrible app, terrible customer service. Only way to pay your bill is over the phone with an exorbitant fee.

Shanice was very rude and not cooperative with me at all. She wouldn t allow me to speak or explain my issue, therefore when I asked to speak to someone else. She rudely advised to call back so I hung up and called back. Where Ben was friendly enough to explain my issue and resolve it quickly and efficiently. There s been numerous times when I d call and the customer service is beyond terrible! I m sure your job sucks but don t put your attitude on to the customer.

My experience was not s pleasant one. The techs came out to my house unannounced. Put a meter to my furnace vent and declared that too much CO was coming out of the vent. Proceeded to turn off m gas and tell me to "get someone out here" i said OK and we had a furnace tech out early next AM. He said our furnace needed replaced and we shut it off immediately. He said the CO was slightly elevated in the basement but we were measuring In the living space. we agreed to replace the furnace pending stimulus checks arriving. He turned our gas back on and as far as we were concerned the matter was settled. I might add that we had recently recovered from covid19, The gas techs opted to not enter the baasement at the time Fast foreward....Tuesday 4/22.same techs show up again unannounced (Found out later my husband notified me through text of their impending arrival, Too late... MR big shot tech announces they are "here to do an investigation" and "BTW WHO TURNED ON YOUR GAS?"Now mind you this was a full two weeks after MR BIG SHOT turned off my gas, So I guess we were expected to go without for two weeks. Temps were in the range of 50s all the way down to near freezing some nights. We coped with the cold but no gas would have meant no hot meals and no laundry as I have a gas stove and dryer. I felt like i was being accused of a crime and my personal sanctuary invaded. I started to get very angry,,,,rightfully so in my opinion. They wanted in my house immediately. I eventually relented under protest. They stay in the basement about 2 min and boss man declares that since i am so hostile they won't be doing the work. Announces he is turning off my gas again and since I am argumentative nothing is going to get done until my new furnace arrives....so i get my gas turned off out of spite. at least they could have taken a reading in the basement to confirm the absence of CO which would have qualified my house to have gas. I contacted customer service immediately and the man was kind and assured me there would be someone out the next day to check the line. The next crew was handled by my husband. they worked diligently for about an hour checking the main line and then checked my stove and dryer to confirm no leaks. our gas was promptly restored. This crew was professional and thorough. Honestly don't know what the other crew was up to but showing up late in the afternoon while I was alone in the house was disconcerting to say the least. My only protection is an elderly pit bull. She is half crippled with arthritis but they woulldn't know. I want to state I am elderly (late 60s) and did not appreciate a hoard of young men coming on my property unnannounced. Maybe some retraining could help fix the attitude problem of your employees. Please know NO ONE is getting back on to my property with out a timely notice. I expect to be called a day in advance and they must arrive in the AM when my husband is home. Anyone coming on to my property uninvited will be escorted off by the police. Then I will contact a lawyer. Sorry to have to play hardball but no one has the right to force themselves onto private property and intimidate an old lady.

Scheduled a two-hour appointment where someone must be home to start service, only to have nobody show up and not even receive a phone-call. They had to postpone the service for the following week and the only reason I ve rated them two stars is because they offered to waive the fees for the inconvenience. It seems customer service is very unreliable albeit friendly in my experience.

For profit company. Makes no sense how a utility company can be for profit and frankly I don't understand how it's legal. Every gas, electric and even water company in the Pittsburgh area has some sort of customer assistance program for low income families. People's Gas does not. Their supposed CAP program is only a budget where they spread out your payments instead of having to pay more on your bill in the winter. My income is HALF of the federal poverty guideline yet they provide me with ZERO assistance whatsoever. I really wish I could go back to Columbia.

I wish I could give them zero stars.
I tried every day last week to get the service at my new place turned on and couldn't get through. They shut it off, finally got through on phone. Now the apt window to get it turned on is literally 7 am to 5pm. What even is that. So now I have stayed in a 50 degree house for 4 days and they refuse to come turn it on today. I even offered to pay whatever they were going to pay the utility person to come turn it on. I also have had people's gas at other houses/apts I've got great credit-this is a matter of terrible corporate policy. The management in charge clearly need to re-evaluate how they do business. Not happy.

I have been locked out of my online account twice while trying to pay my gas bill. The service and price has been fine so far this summer, but I will be returning to paper statements from now on because their website is horrendous. Not like I have any other options though.

I moved from one place to another ,and I spoke to 5 different agent who all promised to transfer my credit from one account to another,up to date it is still not done and am owing money on my current bill when I have credit in my previous acc smh

Total BS. Scheduled technician appointment between 7am and 4:30pm...apparently he showed up at 10:48pm while I was not home, People's blames me for not waiting. Now have to wait three more days for service...after waiting the initial four days.

I couldn't hate a company more. I wish I could give them a zero rating.

On my sixth call now and I'm told I need a supervisor to set up my gas line inspection. My plumber left as he has been sitting waiting at the jobsite for 2 hours. They still don't know who I am but they finally attached me to an account. Unfortunately now they say they don't have an address attached to my account. I thought Jill in customer service had this resolved but then I got shuffled to Brian in new construction. He kicked me back to customer service where they said they could help me. They said they would put me in touch with the department that could help me but then Brian answered again and asked why they sent me back there???? He said he would connect me to another department and to ask for a supervisor. When I did that I had to explain the whole story over again to the new person. She stated I had to do this before they could escalate this and have a supervisor call me back. All the while my plumber said he was tired of sitting there with his thumb up his a................. so he left to try to go make some money on another job. Now I'm on hold as this new customer service rep is going to AKKS (yes AKKS) someone why there is a technical problem with the account showing up on there screen. You are all caught up with the story and I'm on hold. They now want to give me back to Brian in the new customer department because service wasn't active at this address at the time Peoples bought Equitable. FRANKLY I DON"T GIVE A FLYING blank IF YOU DON"T KNOW HOW TO CREATE THIS ACCOUNT IN YOUR SYSTEM! Now the supervisor is going to talk to the new service department and call me back. TOTALLY INCOMPETENT. Now I have to wait for a call back as they don't know how to set up a new gas account. How an that be when all they do is sell gas???????????????????????????????????????????????. I wonder of a customer relations VP has the balls to call me right now???

Edit: they eventually fixed it, but it seems like the blame was mostly on emerald gardens apartments for the issue. Apparently the usual guy left and they didn't instruct the new guy on how to deal with emerald gardens. But still giving this a 2 star because they could have called me or used common sense and went to the club house to get it hooked up. Also ridiculous it took them so long, they were literally there for 5 minutes.

My house is currently unliveable due to the incompetence of this company. I told them I would be out of town on the 27th and to contact the apartment manager for access to the apartment. They went to the townhouse and left a note on the door, didn't even contact me knowing full well I was out of town and moving in soon, didn't try and contact the managers according to my housing company. Now I'm unable to live in the house as the temperatures were around 50 some degrees in the area with the space heaters. I had to quickly make alternative living arrangements, as they were not able to turn on the gas for almost a full week. I tried to talk to a supervisor and they have yet to get back to me (contacted them on the 29th and again this afternoon). This is not good customer service, my pipes are at risk of bursting, and I can't even live at my house. I cannot recommend a company that gets away with this sort of behavior

They make it patently impossible to pay the bill, and then gleefully charge a late fee, on top of charging a fee to make an online payment in the 21st century. This is an example of the corruption and abuse that results from monopolies: We don't have a choice, so they're free to provide service that would doom any other business to bankruptcy.

Took me 15 minutes to get a person on the phone. Worst experience ever... including comcast!

I had my service transferred and they changed it to the wrong meter. So instead of fixing their mistake, they just shut off all gas to my home. Then it takes 20 minutes of going through a robo-voice who hangs up on the slightest tap of the desk.

Bad customer service, online billing never works, and its just irritating

Dont deal with these people. Tried paying my bills using phone and the app cause I refuse to send payment methods threw mail. Countless attempts and hours on the phone. And they still cut off gas and charged me an extra fee, Ive literally never had so much problems paying a bill. Worst company ive dealt with

Worst service i have ever experienced and i have given them so many chances. Double charged and never got my money back even though i talked to customer service 6+ times. E-account website sucks too.

Maybe all gas companies do this, but their estimates are never even remotely close to what I actually use. I live in an 800sqft apartment, with the hot water being the only thing that is run by gas. The first month I moved in, they tried charging me $72! After arguing with them and demanding they take my reading, the bill was dropped to $15. Every once in a while, you'll get a pleasant person on the phone, but most times, they are unbelievably rude and unprofessional.

This past month, I called because they used their own estimate rather than the reading I called in (?), and the lady blaimed it on the weather. When I explained my heat was electric, she asked if I had a hot tub!? What?

I wish I could switch providers. If I have to call this company one more time, I'll lose it.

Not satisfied at all. i had called 20 days prior to schedule the start up date for service and had informed them that i would not be available on weekdays before 5 pm as i work like everyone else does Monday - thru Friday. I told them to contact management if they needed someone onsite. No phone call, a note left on my door stating i wasn't home. So i was left with not hot water for shower and no gas to cook food. on top of that the meter is located outside, they did not even need to access the inside of the home to read the meter and bill accordingly. Absolutely unacceptable and unprofessional in my opinion.

I wish you could give them Zero stars. They are just some white-collar criminals. They take full advantage of being the only gas company in the area. They need new management.

Awful service. I own a rental property that I have been trying to get the gas turned on. I have had to schedule three appointments to get the gas turned on. People's Gas was supposed to call me 15 minutes before they came. In both cases, they did not and as such, the gas was not turned on. Here is hoping that three times is the charm. Not holding my breath.

terrible experience EVERYTIME i call there, very rude and terrible customer service 100% disappointed EVERYTIME, unfortunately i cannot switch or i would have already done that i could not be more dissatisfied with these people

gas leak turned gas off yesterday .said if i got it fixed before 2 they woud turn it back on . done by 12 .can't come till tomorrow. no heat no stove , no hot water .thanks for nothing. customer service is horrible.

I always get great, prompt, and effective phone service even through gas service issues.

In calling on behalf of a person who was behind in her payments I was pleasantly surprised that they accepted the word of my group and agreed to delay termination for 30 days in order for us to pay. I think that was very generous. The representative seemed glad to work with us.

Below average customer service. Asked to email account number, never did.

Impossible scheduling to turn on service. Customer service is incredibly rude and completely unhelpful.

Worst customer service.. some people have no clue what they speak over the phone .. very frustrating to get things done

Such terrible service. Had to go back and forth from calling and emailing and couldn't get a hold of anyone who knew what they were talking about!

They are terrible I have been waiting in the cold for 2 days for them to turn on gas it's been freezing and they keep telling me between 8 and 12 then at 12 they say between 12 an 4

Was told I needed to be home in order for them to read the meter to transfer service and was told I needed to be at the house to let them in. Stayed home from 12-4 when they were supposed to show up. No one shows up. Apparently they didn't need me to be here at all. They waived the 25 dollar transfer fee, but no other compensation for 4 hours lost time.

Very very disgruntled with your company made me leave work to fly home and you guys left I got there in 15 minutes, now I gotta wait until Monday and me and my daughter don't have hot water and it's like your care about your customers

Estimates will rob you blind. Demand a meter reader. Call every day. Make sure you are home. 900 sf should not equal $250 in April when the only thing that uses gas is our hot water tank and our furnace (which wasn't even ran during April). The BBB and my attorney are next on my list of contacts. I advise anyone else does the same because this company will NOT help you!

The absolute worst billing system I have ever encountered. Like so bad I am literally writing a google review about it. That bad.

I paid to have my gas turned on. The worker couldn t find my house and forced me to wait ANOTHER day to get my gas turned on. Meanwhile I m cold with no hot water or heat.

Deceitful company. They keep pushing ebilling. I don't want it. Then they push budget billing or whatever they call it and I don't want that either and when I click no, it says welcome to ebilling. Really? Try and get online help but there is none. Seems strange that they would push you to their online services and not offer online help. This company sucks... Also, it looks like any of the good reviews here are from the people that work there. :/

We smelled gas in our apartment and called the emergency line, they were over right away. Devon was super helpful.

Your website and your updated app havent workee for me to pay my bill in weeks. I've been trying for two days to use the automated service and that hasn't worked either. My bill will be late getting paid because of this. If I could rate you zero stars, i would.

Called a week prior to set up an appointment to turn the gas on, gave us a window between 12-4 pm on our move in day. So we waited. And waited. Called twice asking for any information on where their technician was. Of course they didn't tell us any information. 415 comes around, no tech, so we left to finish things we had to do. Called today and apparently the tech came at 4:38pm and it's our fault we missed him. They won't compensate for the wrong doing on their part and we also have to wait another DAY to have the gas turned on EVEN though it was their fault their technician was WAY PAST their "window" customer service is a joke and don't even bother asking for a supervisor. This company is already a headache. Completely rude.

My roommate and I decided to change the bill name from his to mine, so I called them and clearly stated that we aren't looking for new service, but simply to change the name of the bill. They insisted that they had to open an entirely new account. They insisted that they HAD to charge me insane start-up fees and a security deposit even though we already have our gas turned on and they have to do NOTHING.

Now they haven't even sent me a bill and it's been over a month!! They have done NOTHING. I called a second time and they didn't even have a record of me trying to change the bill the first time and didn't have any point of reference, so I had to go through the process again. I'm STILL waiting for a bill and it's starting to get cold outside. However my gas still works, but now I'm afraid they're going to blame this on me somehow and charge me a late fee. About to call them again to see what the hell is going on.

We came back to our Pittsbugh house to find the gas line had rotted between the house & the street. (House was built in 1951.) Peoples' sent a team out immediately to diagnose the problem, and even put in a temporary line so we wouldn't have to wait out the holiday weekend without gas. They were professional & so helpful both on the phone and when they came out to diagnose and fix the problem. BEST GAS COMPANY!!!!!

My husband and I had smelled gas around midnight tonight so we called the emergency number and within an hour Tim from Center township came he thoroughly checked our whole house inside and out and even relit the pilot light on a hot water tank he couldn't have been any nicer!! Thanks so much Tim!!!

Terrible.

I've been a customer since 2004, and had my bill set up for automatic payment since probably 2010. When I recently switched the credit card on the account, lag in the system caused an on-time payment to appear late. The "late" payment made me ineligible for automatic bill payment for 6 months. Customer service was completely unable to assist in any way even after reviewing the time stamps of my account activity.

The online account management system has got to be the slowest site on the internet.

This is the worst company ever. Every time someone moves out of the basement apartment underneath us, they shut off our gas. Every time we schedule a meter reading (because it is in the basement) they say "Oops, it's scheduled for tomorrow." They mess up their billing, their appointments and are reluctant to help you over the phone. If you are able to pick a different provider, do so.

worst company i have ever delt with. They employee

Terrible. A gas emergency, shut off gas in the winter during the week, yet can't let a customer know. As my dog sits in a cold house, my neighbor called to let me know. Thank goodness for them. If I had ANY other option, I would choose them. Terrible customer service...

It's been three times this week I wake up with no gas, 4th time overall in a year. They charge me out the ass for service, I really shouldn't be dealing with no gas 3 times in a week.

Not super happy. They wont turn your utilites on weekends. They'll charge you a deposit regardless of your credit being fine and never owing a utility company anything.

Every time you log into your account you are presented with a popup for e-billing with the buttons placed so you will inadvertently click them. They also do the same thing with budget billing. This is as bad as clickbait on youtube. The site also looks like a third grader coded it.

Some of the most INCOMPETENT people work at this company. I stopped service 5 months ago and have yet to receive my deposit refund check. They claim all these excuses but at the end of the day they are extremely nontransparent, unprofessional, and incapable of sending a simple refund to a former customer-in-good-standing. It was a painful process to START service, and a painful process to STOP. I cannot wait to cut all ties to them so I can get as far away as possible.

They charge u a fee just to pay over the phone. In addition I'm trying to pay today and every phone number they have is not functioning properly! I call and it says servers are down can't make call............

Excellent place to work. Definitely one of the best companies in the City of Pittsburgh, PA

After promptly responding to a gas leak on my street, the company has taken 4 months to repair the leak and repave the road, and has towed cars for early morning construction with little or no warning. The construction has also necessitated shut off of my gas several times and I was offered 8 hour windows to expect the technician to arrive to perform the reconnect (because I don't have other things I need to do in my day than sit and wait for them). Customer service is very poor, I would strongly recommend an alternative.

Worst customer service. Billing system is a mess. Hope they go bankruptcy. .

Do not use this company for your gas billing. I had to move to another state on a whim and I had called an expressed that to them. In turn they forced me to pay the new tenants gas bill. I cancelled the payments after I learned the apartment had been rented and in turn they added a fee on top of it and refused to remove the fee. If you enjoy paying someone else s bill, use this company.

Garbage. Gas wouldn't turn on. Technician came way late. Bill says I owed around $17 for the first two months but suddenly $54. Can't pay on their website and long call wait time. Abolish this monopoly.

I wish I could give zero star to this dog sh.t company. They sent a technician for emergency only to have him turning off the gas and then left. When the leak was fixed in 15 minutes, the technician would not come back. Called the customer service only to hear him being annoyed and talking as if I owe him money. Telling me it takes HOWEVER LONG IT TAKES FOR TECHNICIAN TO GET THERE FROM HIS HOUSE to turn on the gas. Have you got no manners?

Just had my gas turned off completely on April 12, 2021 due to non-payment.
I owe $1,600 and with the covid that was going on I faced hard times. Not only that, I have no lease and the company did not seem to care about that neither.
As long as this company gets their money that is all they care about

Customer service is a joke!!! Seriously can't get a hold of anyone!!!!

Worst customer service ever... I called to inform them about someone stalking me in one of their trucks and even showed them pictures... like they could care less!!!

Website is confusing. I only want to see a breakdown of my bill. Can't do b/c I 'll be signed up for e account which I don't want. Make your website more user friendly. Everybody doesn't want to pay their bills online!

Nothing. Only reason you'd use them is because there's no other options. Abysmal customer service, and large mandatory startup fees. Feeling robbed...

They charge a 3.95 convenience fee to pay a bill online. In 2016. Just paid it in a $16 bill. Total monopoly horseshit

Joke of a service, call you at 5:30 to say you need an inspection -> call back immediately -> they're offices are closed.

Their website sucks, my username I can never login and pay my bill, I'm a support guy - not like I'm computer illiterate, they just have such a crappy infrastructure, they should combine with PWSA and close business.

Absolutely horrendous customer service. Horrible on every level of consumer contact. Doesn't deliver on promises. You'd think we'd have an alternative choice for natural gas...nope. We just have to continue to hold our noses and swallow their excrement.

If I could mark it as no stars I would. The active service was fine, until I cancelled it. They make you schedule an appointment that is a 4 hour window. I cancelled my service because I m moving, so my house is empty but someone needed to let them in to get a final meter reading. I was told I would receive a call when they were on their way. I showed up early at 11:30 and I was scheduled between 12-4. After 2.5 hours I called to see if they would be there soon only to be told that they had arrived at the house at 9:30 am and no one was there so they left. I did not get notified they had been at the house, and of course there was no one there...I wasn t schedule for another three hours.
How this makes any sort of sense is beyond me, next time I ll skip the hassle, not waste my time, and just send the customer service email a photo of my final reading like I ended up having to do anyway.

Unbelievable. Old school monopoly at its worst! If I could go to propane, I would. Supervisors are so swamped with complaints that they can't take calls. They have instated a call back system...

Dangerous drivers. If you see one of their vans keep your distance.

Worst customer service I've ever experienced. Even compared to other utility companies ! After reading all the other reviews, I guess mine is par for the course. Much to my misfortune, I have been a Peoples customer for 19 years now, mostly all of those years spent in the "budget" plan, on "auto pay". In 19 years, I've been late with a payment exactly never. I was sent out of town by my county employer, and unknown to me, as Peoples never had the courtesy to send me a letter, they claim I "missed" a payment. I return home to find my gas shut off> Even after 19 years of perfect payment history, The trolls at customer service decided that after all other reconnect fees, I was judged to require a "security deposit", and kicked off auto pay. Nearly $500 later, two obese men came and one hooked up the gas while the other busied himself mopping his brow and sweating all over my porch. I guess the 4 "Good" reviews are the trolls that comprise the customer service department. As everyone else already stated, I only wish it were possible to give them a 0 rating !!!

How about investing in a software developer to create a real actual usable app, that customers can use to pay their insanely high bill? SURELY, People's should have enough money right????

I took off work today to get my gas shut off because I am moving the guy was supposed to be there at the designated time I told them to call ahead because I might be at the new place up the street the company called and said he would be there in 15 minutes I stood outside and waited for him he drove past my house I waved my arms because he drove past and he just kept on going and that never came back and then I called customer service to have him come back because he never stopped and they told me that he stopped and put a note on my door that I wasn't there but I was outside he never got out of his truck and then they asked me to read the meter because they work going to send him back the worst customer service I've ever encountered in my life

PEOPLES GAS DOES AMAZING WORK AND MAKES LIVES BETTER!

It's an amazing place to work! The employees genuinely care about helping other people.

Great customer service plus very active in the community. Vigilant about supporting customers in need.

I wish I could give zero stars I would. Was told I needed to be home for them to turn the gas back on, took off work and needed to be home the entire day waiting. They are done working at 4pm. 7pm they show up 3 hours later while I m in the shower, and never called to tell me they were on the way like they are supposed to. Called to speak to a supervisor today, was told they can t come today, they tried calling last night. So not only did this company lie about calling, now I m 48 hours plus with no gas because this company does whatever the f it wants and is incompetent. Terrible customer service from a company who thinks they are too good to actually take care of its customers. Garbage.

Terrible if I didn't have to go through them i wouldn't scheduled for turn on im moving into new home requested a call before they come out the technician never called me just showed up 830 a.m. wasn't home mind you its winter time so i cant just sit in my home freezing. So i call customer service he tells me the technician put in his report saying he called well he didnt why would i not answer a call i am expecting to get my gas on i need heat its 30 degrees out my house is like freezer and they have yet tried to help me but schedule another day next week. Now i have to wait another 5 days..

I was worried when the workers had to tear up my sidewalk for an emergency repair but they replaced it a few weeks later better than it was before. The men were friendly and respectful. Please cut these guys a break. They work hard and do their job well.

Terrible company, had my gas shut off without any type of notice, scheduled to have the gas turned back on, was told the tech would be out between 7:30 am and 4:30 pm...absolutely ridiculous. Waited at home all day for said tech to show up, mind you I was sitting in my living room from 7am until about 5pm waiting, he never showed. I called customer service and the lady was extremely rude and stated that the tech was at my home at exactly 7:30am but no one was there to answer the door...I WAS HOME ALL DAY!!!! If I wasn't forced to use this gas company, I wouldn't.

My right ear really enjoyed the Youtube ad.
For you Boomers out there, this means the audio was only in my right ear.

Entire neighborhood without gas for over 11 hours in 6 degree temperature, but People's Gas said that it's not an emergency and they will"get around to checking it out today".

Never have had any problems with them. Timely service and easy to use online portal to pay.

Utterly abysmal customer service. Unfortunately, they have a monopoly in my service area. I tried getting service to a house that had been empty for a few years. I ended up having to report the company to the Better Business Bureau just to get the information on what I had to do to get gas service started. Even then they had issues locating their own line. After 4 months it is only now looking like I will finally get a hookup. I wish I had know of their ineptitude beforehand, I would have installed all electric during my renovation.

Doesnt care about there customers especially during the holiday season

How can a utility have a call center that closes at 5PM?

Got the job done with reasonable prices and quality work.

People's gas is not a company. they are criminals, their service is highway robbery. I have not touched my thermostat at all, it has stayed at 68 degrees the last few months. So why does my gas bill increase every month? It shouldn't be 150 plus dollars for heat at 68 degrees. I am literally never paying this bill and i hope everyone at this company suffers for taxing people's lives