Penn-Plax Inc. Review

Did not honor guarantee and no reply or help at all, canister lasted 2 months guarantee was 3 yrs, very poor service

Worst of the worst. I would never buy from them again! Reporting to BBB!

I bought a product in November 2017 through a Facebook advertisement. I liked the fact, i got a discount and the person i spoke to on the phone was very courteous, though he had a very thick NY accent. The customer service line seems to never be working, i simply contact the eCommerce department. Anyways, that was in 2017. The canister filter broke now (2019) and every time i try to contact them i don't get a response. I even tried to contact the eCommerce department and NO RESPONSE!

Drove to their office to find no products available. The manager did not offer any help or alternative. Careless of my time and business. Thank you

0 out of 5 stars- unresponsive customer service. Your phone call goes to voice mail and you will never get a call back. I would conclude their 3 yr warranty is useless.

I bought a brand new canister and a part was missing. I left several voice mail messages but never got a response. Had to bring the product back to the retailer. Very disappointed.