Theresa Roberts

Review of Penn-Plax Inc.

I bought a product in November 2017 through a Face...

I bought a product in November 2017 through a Facebook advertisement. I liked the fact, i got a discount and the person i spoke to on the phone was very courteous, though he had a very thick NY accent. The customer service line seems to never be working, i simply contact the eCommerce department. Anyways, that was in 2017. The canister filter broke now (2019) and every time i try to contact them i don't get a response. I even tried to contact the eCommerce department and NO RESPONSE!