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F
3 years ago

My cousin had a wedding at the Peninsula Yacht Clu...

My cousin had a wedding at the Peninsula Yacht Club this past weekend, it was a 135-people wedding, which rented out the entire top-level, including both the main dining room and the deck.

The service and management was abysmal at every point, throughout the entire day and evening!

First and foremost, the wedding reception, which is obviously a private event, was interrupted by the manager, Bruce Furman, who attempted to give a tour of the establishment while we were eating! When the groom and bestman approached him to tell him that was unacceptable and interruptive, he was rude, dismissive, and disrespectful. How anyone could possibly believe that it okay to encroach on a happy couples first evening of marriage like that is beyond comprehension. Second, we had two other, separate incidences of random people walking up from the marina, and then walking through the middle of the dining room, right past the head table! This time we spoke with the event planner, Kelsey Kraus, to see if signage could be put up at the entrance, instructing people to not walk through a private event (why this signage wasn t already in place is another mystery). Kelsey was completely unhelpful and appeared irritated. Third, the food was not good, at least 10 steaks were sent back to the kitchen because they were too bloody. Fourth, the service was a complete mess and had to be prompted for everything! Examples abound: when the first wave of hor doeuvres were finished, we had to ask three separate people get more send out from the kitchen when that finally happened, they didn t bring out any plates. Another great example of the ridiculously bad, inattentive, and classless service, when the wedding party arrived from taking pictures (outside in the heat), they asked for glasses of water. The bartender gave them styrofoam cups, and then had to be prompted for straws, and again for lids. The wedding party thought the styrofoam cups were just because the bar haven t officially opened, but they were wrong, guests throughout the night were served water/soda in styrofoam cups, which looked great in pictures by the way. I could keep going, but I will give one last example that I think is important to note: the establishment doesn t have any space for storage, this obviously would be an issue for most weddings; the bride had made creative signs, framed pictures, center pieces, a poster for guests to sign, and lighted balloons to be released for the send-off. All of this had to be stored in a cluttered office, which had an extremely rude occupant. In order to get to the office, you had to navigate through a disorganized space of ladders, broken prints, and boxes.

In summary, don t let your special day be ruined by random people walking through the middle of your reception, terrible service, unhelpful and rude management, classless styrofoam cups, and poor food quality. But hey, the place has some nice views ;)

l
4 years ago

It was storming, we were on a pontoon boat, tornad...

It was storming, we were on a pontoon boat, tornado sirens were going off, we had to stop somewhere close, so we stopped at the Peninsula. The workers in the club refused to let us come inside and told us "we were welcome to sit on the porch." This was like a slap in the face and then as we walked through the restaurant the workers gave us nasty looks. We are a group of three adults and three teenagers. We felt that they thought they were better than else and were personally insulted.

R
4 years ago

I've been here several times with members. The foo...

I've been here several times with members. The food is outstanding and the views lovely. The facilities are great. However, the last couple of events I've been to have had questionable service. Waiters calling out to other staff across the room, long wait times to be seen, etc. Once a suggestion had been made to someone about how their service could be improved and their reply was that they'd never had a complaint in two years. These things are a shame as it's otherwise a great place.

J
4 years ago

Great marina with excellent customer service and e...

Great marina with excellent customer service and experience. The location is beautiful and meticulously maintained. Harry runs the marina flawlessly. Food is consistently great with professional staff. Swimming pool is a good size and nice family atmosphere.

Overall, excellent marina and well worth the money.

M
4 years ago

WARNING

WARNING
Only work for the PYC if you enjoy the following:
- The potential to be physically assaulted by members' children and then being unable to do anything about it (especially when a child scratches open your arm during a pandemic, and management coerces you into not filing any type of incident report about your personal experience).
- Being unable to fulfill your last two weeks after giving your notice of resignation (as it's much more important that they replace you as soon as possible, rather than allowing you to continue to work there and receive two weeks' worth of paychecks, which you really could have used, considering that they are quite dishonest in advance about how many hours you'll be getting).
- Not being able to receive tips as a bartender nor server (they are a NON-TIPPING facility), even though many members have expressed displeasure over the lack of a tip line on credit and debit card receipts.
- Being expected to stay abnormally late hours WITHOUT the opportunity to get paid for time and a half (depending on when and where you're assigned to work, it is very common to either not be given a set time that your shift will end or to be kept past the estimate of when).
- Overhearing managers curse out their teenaged employees so loudly that you are able to hear them from the dining room, which is where members of the club eat (think many F-bombs, directed at an underage employee).
- Making suggestions for improving the bar and restaurant areas where you work, only to be told that these places are unimportant to the club and need to be left alone as long as things are working well enough, regardless of employee experience and opinion. And yes, this really happened to someone. She walked out last month.
- Being able to work somewhere with an incredibly high turnover rate; 35 employees have left in under a year, and from the time I started working in September, about 20 have left. That's over 20 people in about 5 months. That should tell you all that you need to know about multiple members on the management team.
There are many more things I could say, and I may comment them at a later time. In conclusion, PLEASE DO NOT WORK AT THE PENINSULA YACHT CLUB.

C
4 years ago

My husband and I got married this past Saturday an...

My husband and I got married this past Saturday and the staff made our wedding so worry free!! Nikole, Kathryn, Jeff, and Tamara were phenomenal and superseded our expectations. The total experience was wonderful in spite of the somewhat dreary weather. Thank you for your time and professionalism! -Chantell and Anthony

Peninsula Yacht Club

Peninsula Yacht Club

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