4 years ago
White glove service from start to finish!!! Trust...
White glove service from start to finish!!! Trust me, I m a tough customer and expect high levels of service and was just waiting to be let down somewhere in the process. Every person who interacted with me - either on the phone or in person - has provided stellar service. The initial appointment scheduler, the sales person, the project manager securing the permits, and the install team were shining representatives of this company. The sales guy (Corey Brooks) showed up on time with all the right equipment to efficiently finalize the transaction and was super knowledgeable and showed pride in the product and company he represented. Tom Game has all the permitting documents delivered in advance in a well organized format. Finally, the install team of Klayton McKee and his team of James and Moe were meticulous in detail. I could hear parts of the conversation through the day of , is it level , is it square , check the function . They were so organized, efficient, productive and most importantly, polite!!! They took great pride in what they delivered and boy, did it show. Every bit of trash and old window remnant was hauled away. Finally, every window was cleaned and really left me with the most amazing feeling of pride for what I had purchased and the change and efficiency this was bringing to my home s look and function. This purchase was a huge investment for me and I could not be a bit happier than I am at the close of this transaction. Thank you, Pella Windows and Doors, for being everything you promised you would be!!!