The emergency was great my LO had a fever we were seen right away, the nurse were great with my oldest (1) and they we're very a tentative of our concerns, and the doctor explained every thing thoroughly.
The rehabilitation therapist in CIRU are amazing people. I'm very impressed with the level of hard work and professionalism they carry out on a consistent basis. I'm convinced that you won't find a group that is all more caring, capable, and genuine with this level of skills.
I'm a volunteer here at the Scottish Rite location & I absolutely LOVE everything about this place! The kind staff, patients, families, etc. Great place!
being nonprofit you would think that the parking would be free here. not good
Best hospital for sick kids. Staff is amazing & if the doctor's don't make you feel better, the friendly environment definitely will cheer you up.
Unbelievably amazing staff at this hospital! Extremely clean and COVID standards were top notch! My son had surgery causing all kinds of anxiety for all of us and I just cannot believe how at ease every doctor, receptionist, PA, counselor, PT, surgeon, nurse made us feel. They spent time with my son answering every question he had (he s 7 so you can imagine what he was asking). Our charge nurse Linda was so attentive, genuine, and sweet. During surgery they called my cell phone from the OR to give me updates and put my mind at ease. Every hospital should take notes from this one. If I could give them 50 stars I would. If you are an employee or any affiliate of this hospital, Thank you for what you do and for the culture you have created within your organization.
Empathetic, caring , informative and dependable all of the staff that I encounter shows us care
I had to answer the same questions to about 15 different people across 4 hours. My son was transferred here from an "adult" hospital. So they will transfer my son from one hospital to the next but they won't transfer anything else. AND they misspelled my son's name on everything so now I am the one that has to work with the medical records and the insurance company to figure that out. All they did was say sorry And handed me a stupid form that I have to manage.
Very well taken care of and the 3rd floor acu nurse's and doctors were wonderful thanks to all who helped in my sons recovery
Staff was great and caring very patient also and didn't poke and poke on my child they made sure they could get a vein before sticking this made his experience a lot better considering nobody likes getting iv contrast
My child is 4.5 and since he was a few months old, he has suffered from very dangerous seizures and has had severe developmental delays as a result. My husband and I have believed from the beginning that the Lord was going to heal our child, and we've been relentless in our pursuit of ways to help him. This is very off putting to some doctors, however my son has been under the care of Dr Jeffrey Holt for almost 3 years now, and I can't say enough about him, as well as his fantastic team. They have worked with us every single step of the way, and have never just told us to just let it go, nothing can be done, as we have been told by other doctors prior to finding Dr Holt.
My son has gone 113 days without a single seizure now. He is healing, and his brain is working better and better. He wasn't able to walk, now with assistance of a walker, he walked a tenth of a mile the other day. He is learning like crazy. His vocabulary has expanded incredibly since his seizures have stopped.
There were times when we really weren't sure if our son would be alive the next morning when we went to get him up from bed, and it was touch and go for quite a while. Dr Holt's nurse Lindsey Reeves (Erin), was right there by our side and provided so much support for us and closely advised us through these tough times, with regard to what to do next.
Dr Holt's other nurse, Ann Price, was right there with us caring for Jack, asking how he was doing, and empathizing with us through our painful times, as well as celebrating the great times.
Meredith, Dr Holt's Ketogenic dietician, is a genius. She works with children to find ways to treat seizures naturally, through diet, and her help and work allowed my son to survive until we were able to find the right medicine combination to stop the seizures.
Dr Holt has probably made 50 -100 medicine adjustments for my son, and never ever stopped trying to find a solution for him. My son failed over 10 different medications and then suddenly, after a tiny change, the seizures stopped.
I can't say if Jack's healing was due to the medicine or prayer, but I can tell you that the Lord provided a phenomenal team to help us care for our son, and we are forever grateful to Dr Holt and his team for our son's healing.
For all parents who are facing autism, or other neurological disorders where there is nothing structurally wrong with your child's brain, don't give up hope. If it happened for us, it can happen for you. Ask the Lord to provide for you and surround yourself with great doctors like these here at Choa. Miracles happen here.
It was very unfortunate that my baby boy was sick, but Scottish Rite took very good care of us. The staff made our experience a good one.
They took very good care of my baby. The staff are very caring people.
This was my first time ever going to this hospitalon 5-2-15. My daughter had a temperature of 103. The nurses and staff did an awesome job in the ER. Porsha was my daughters nurse and she took very good care of her. I'm so thankful for this hospital and if I need to I will be back. If you are not taking your kid to CHOA you are in the wrong place!!!!
Doctors and nurses that we met in traumatology are great, especially Dr Murphy and Dr O donol and overnight nurse Kristin were proffesional and nice.
People at the reception and people that helped my son to get on portable bed into the room and out of the hospital were lacking empathy and asking weird questions.
At the reception they saw that my son was in pain and made us wait untill I started yelling at them trying to outvoice my son s cry and said that we need emergency help immediately.
Staff women that helped us with the portable bed asked personal, annoying and judjemental questions instead of expressing a bit of respect and empathy to our situation and at least stay silent.
Today was not a good experience it was a long wait time, my 7month old baby was miserable, then we get to the back seen the nurse and doctor everything went well, then the nurse comes in to discharge us and he was ok at first but when I started asking questions it was very brief answers, told me my baby should be good til the morning bc the Dr was busy, somehow the Dr put the antibiotic in the portal. The nurse came in drop the sireng on the floor, I seen a plastic cap on it so i didn't think anything of it but he not putting the sireng in his mouth, my baby started letting some medicine spill out his mouth and the nurse put that dirty sireng in my baby mouth. Tried to talk to the charge nurse about this matter and they said they were busy I could wait long or leave a message. I will not recommend anyone to the hospital very unsanitary.
I have a 10 year old and 6 month old and there is not another hospital in the city I would trust with my children as I have been taking my ten-year-old here since he was an infant and carry on the tradition with my 6 month old!
JUST had the most AMazing experience with THIS hospital tonite from Dr Batchelor and Nurse Nicole they were very caring and thoughtful of my daughter's pain regarding her Abscess on her thigh and made her feel assured of the BEST outcome. THIS place & these 2 individuals were a GODsend tonight! I'll BE forever grateful & an advocate of THIS establishment! WE just relocated here to Atlanta from Jacksonville Florida &WE BOTH are amazed @ the level of Care & class shown
They saved my baby life and i love the stuff they are wonderful people
For sure I recommend this hospital for children I was transferred from another Medical center.To this Hospital because they have the perfect equipment for children they have the CT- scan.. Same day too and the surgeon do the diagnostic for your children right away..Is Excellent service beginning from surgeons for the kids doctors nurses and all the staff members.. They have all activities for the children's Show and tell.And clowns. Tain Dogs coming visit our children.To make them feel better my daughter was in the hospital for about 5 days and her recovery was great and fun...!. 4 South building Manager Diane Nelson.. For your great service for the community.. Thank you..!
Aki again with my baby sheet k everything goes well
They have the worst nurses there! The doctors lied to me straight in my face!
Came last night at 1 am with my 18 month old daughter, who had a high fever and was breathing bad. I was told that the estimated time to be checked by doctor is 4 hours. They gave me the number and asked to wait to be called. I have waited 1.5 hour and left during this time nobody checked how she was feeling. Was very shocked about the service
I'm so angry I am shaking!!! My family have been coming to CHOA for over 30 years (my brother was born with a cleft lip/pallet) My daughter has had over 20 I&Ds done in the ER and I have never been told to leave her alone in her room until tonight. She was so scared and nervous. The doctor just said "oh you'll be fine, you're going to be asleep" I AM LIVID!! They flat out refused for me to stay in her room during her 3 minute procedure. I have ALWAYS (9 years now) stayed by her side. Then once I'm ALLOWED back in I find out they never even addressed all her infections (she had three all together) So the doctor poked the third one with her finger and said "oh mom that's just cellulitis. It's fine." I am so angry I don't even know what to do. I know I will never bring her here again. From now Egelston is the only place I'll take her.
Excellent service, very clean. friendly and professional, doctors, nurses and staff.
Be very careful of OUTRAGEOUS charges. We were charged over $840 for a 15 minute visit for a mild headache. No procedures were done. I called the billing department and and the patient rep at Scottish Rite. They charged $660 just for the room. I wish the politicians would step up and do something.
Today Tuesday, January 19th 2021, was my first time visiting Children s Healthcare of Atlanta - Scottish Rite Hospital. Soon as I walked in the (PATIENT) entrance of this hospital around 12-12:30 pm, MR. NOLAN at the front desk was very rude and aggressive. As this being the first person not only myself but anyone encounter when they enter this establishment his personality and customer service is horrendous. The job title he has is most definitely not a fit for him when it comes to being professional within a corporation. However, I can most certainly tell this is not his first and won t be his last time with the negative act he give out. So therefore, I will CONTINUE to make my voice and opinion be known until something is done about it! I am currently in the process of getting a BBB review report out on MR. NOLAN and contacting corporate.
Caring people. The care given to our child was great. They genuinely care about you as a person. While taking care of our child they made sure that we were also taken care of.
Awful experience from the time the appointment was made to the time I finally walked out the door. The registration personnel were the only positive part of my visit. The staff in radiology was lazy, unorganized and non communicative with myself and each other. 8 hours for a radiology appt because of miscommunication and misinformation. I'll never go back to this location.
I ll make this review short and productive for those medical professionals able to improve the process...
When a child (like mine) visits your hospital those medical professionals attending his/her needs should cross your T s and dot your i s. I visited this hospital for the second time and felt as if I visited a drive-thru (in a bad way).
My family relocated to Atlanta and my son had an infection, congestion, cough and your usual toddler symptoms. Reviewing his medical history would help, performing a physical examination would help, even a quick test to check his health would help. Although the visit was quick, attention to detail (especially when a persons life is at stake) is important and appreciated.
After being asked a dozen questions (which could ve easily been answered by reviewing his medical records) my son has his ears and throat checked. An antibiotic was prescribed. And off we had to go.
If I visit this hospital once again is to visit the pediatrician office while avoiding ER.
Wait time.
Rudeness.
No sense of urgency.
Bad experience over all.
Would not recommend.
Just home from hospitalization of 16 year old. We are very grateful for the very kind and thorough care we received at Scottish Rite. Our needs were anticipated. The nurses and doctors were very sensitive and caring; we were really treated as individuals. The care was excellent. We are lucky to have such a resource in our community. Though I hope we never have to go back ... if we needed to, we would not hesitate to choose Scottish Rite again.
My experience so far has been wonderful the staff is so loving and informative I wish I was a child so I could come here it's just fabulous my grandson is here in intensive care and between God and this staff I don't have a worry
Had been to the ER with my 3mo. We spent more time waiting between the nurses visits than being looked at and turns out we didn't see a doctor at all. Spent 3 hours there when we could've left in an hour.
My son has been a patient since July 2018. He was admitted for 12 days and the entire time the staff and doctors were wonderful. We developed a great relationship with everyone. My son is still under the doctors care with CHOA, Scottish Rite and we wouldn't want to go anywhere else. My son's doctors are almost like family and The staff treats us like family also. We went to Eggleston and the wait time was ridiculous. We waited 1/12 hours (even though we had an appointment) no one wanted to hold themselves accountable for neglecting us. We love this place.
Dr. David Bakken is the worse doctor ever! He got smart with us numerous time in a rude manner! He needs to be fired and work at a prison! Stay away from him. His nurses were awful too. The worst pediatric hospital ever!
Very professional, they know what they are doing. Just not looking forward to the bill :(
If it says a 30-45 min wait count on at least 3 hours before you see a doctor. I kow This is the best place for kids but the wait is terrible. Nothing like watching your child cry in pain in a 10 x 5 room for going on three hours now.....
The best place for children. Nurses were so good. Excellent customer service. We don't need to go anywhere. Everythin comes to us in the place. Even if you need a coffee or juice, the customer service person will do it for you. This place is too far from mine. But I do travel here everytime.
Great and professional service at this hospital! Took my son to the ER and the wait was very short once we were taken back to the room the doctors and nurses showed up pretty quickly they made sure to get him the immediate attention he needed and were very patient taking their time in explaining the procedures that were to be done to my child. Dr. Dykes and our nurse in the surgery floor including the anesthesiologist were very kind and attentive! I also want to mention that the staff in the X-ray room was very patient and helpful in keeping my son calm and making it a comfortable moment for him. Thank you!
Incredibly fantastic people! If you have never been involved with CHOA you cannot imagine the exceptional care that they provide for seriously needy children. May God Bless them everyday of their lives!
Choa Scottish rite has been amazing my son was admitted Monday November 11 for a 2 night eeg every nurse was excellent and provided my son with excellent care and I couldnt ask for better care.
Very caring professional and knowledgeable! 5 Stars across the board
I give one star for the male doctor on the fourth floor and the tech that sat with us one night , both were very kind to us..As for the staff on the fourth floor not only were the nurses rude but would lie.. The doctor would say one thing and the nurses would say another.. right hand doesn t know what the left had is doing .. as for the so called Professionals doctors, they need to revaluate what their tag on their shirts, white coats say.. I have never as a mom been treated like a convict. I don t have to name anyone.. I m sure when they read this they will know who they are.. Do yourself a huge favor, go to kennestone or drive to another state for your child.. you would be happy you did..
Great doctors. Very uncomforting and arrogant nurses while my three year old son and I panicked waiting for a long time to see a doctor. He was attacked by a dog and I was hysterical, which made him hysterical. They need to be trained in hospitality.
Being new to the state we had no idea how horrific the healthcare would be. If you don't know any better this place might seem fine. After our experience we are convinced this is where people who graduated at the bottom of their classes in med and nursing school go to work. The staff at any of the CHOA related places would never make it at a well rated hospital. One doctor we saw when I googled him we found out there were questionable circumstances on why he left his practice in Texas and yet here he is at CHOA allowed to practice. We wish we could say he was the only bad staff person there, it seemed to be a group effort by all staff members we dealt with. Truly disturbing.
Extremely Helpful and Heartfelt Staff for My Babies!
Trustworthy People that are definitely Stepping Stones On The Road to Recovery
Love You Guys Soo Much, Keep Up the Cure!!!
Great staff and excellent service! Thank you!!
A big shout out to all the nurses in 4 South for going about and beyond. Thank you Murphy for being on top of things during our visit.
The facility is extremely clean and well kept. The friendliness and professionalism of each and every staff member we worked with was the best I have ever experienced in healthcare. I could not be more pleased with my experience with CHOA.
The concept of their emergency room fast track waiting room was poorly thought out. You take the sick children & put them all in one room with absolutely no ventilation. It s a melting pot for them to catch something else or pass theirs along. This needs to be designed better & with parents in mind who have infants 5 months or younger.
Very unsanitary - NONE of the practitioners or nurses who examined my son or administered his labwork washed their hands. This is very dangerous since these 'healthcare' workers are moving from patient to patient. In fact the sink in the room was spotless and looked like it hadn't been used in days. Also, we visited the restroom and could only get a trickle of water to come out of the automatic/sensory faucet (the other faucet had no water coming out at all), so we had a hard time washing our own hands. I can only imagine that most people probably give up and don't wash their hands at all. Very unsanitary place for children and people in general.
My son has been there on 2 separate occasions. During both stays, the staff was AMAZING! I stay out of town. But I would definitely take that drive to Scottish Rite again in a heartbeat because I know that my son will receive excellent care.
Registration guy, Rodney, very polite and professional. Answered everything I needed to know. Would not mind working with him again. :-)
Very pleasant.
Then worked with a lady named Kimberly. She made my son feel so comfortable and made it about him. Helped him have a better understanding of everything and why he was there .
They should let you be with your child until the young child is a asleep!
My daughter had an NJ tube the nurse need it an special
Surenge the surprise for me and my husband
She took the surenge from the t
trash can omg .she still working here god protect all the bbys from this ppl .all parents that have bbys on the 3rd floor keep you're eyes open!!!!
Tremendous service! All staff super attentive to both my child and me. They work super fast Five stars and more super excellent. Thank you!
I just got back from Scottish Rite for a minor surgery for my 4 year old son. I cannot be more pleased with everything from check in to check out. I was terrified, as any mother would be when their child has to be put under for surgery but the nurses and staff were so friendly and comforting. They made it seem so easy and explained every thing they were doing step by step. We arrived 2 hours before the surgery and within those 2 hours, we only spent 15 minutes in the waiting room, and then each person working on my son came in one at a time to introduce themselves. First the nurse practitioner, then the plastic surgeon, then the anesthesiologist, then the after care nurse, among others. The nurses were amazing and spent a lot of time explaining things and even taking time to have small talk about their own selves, kids, lives, etc. 2 hours flew by and my mind was off the surgery for most of it.
Afterward, the nurse was so sweet to my son and made sure he was comfortable. I went in on a Tuesday, which unknowingly is when teenage volunteers come around to all the post-op rooms with a wagon FULL of toys for the children to pick from. They were not cheap toys either, as my son found a toy he has been wanting that cost around $40, and of course, he went from groggy to excited. It was just an amazing experience and I will never go anywhere else for any emergencies or medical needs (hopefully we won't need to though).
The people here are amazing. They love and care for the kids and parents.
Omg nervous 1st time ever been admitted for 6 days here. However They delivered the best care and best bedside manners I have ever seen. They taught us how to use at home equipment. They truly live up to What they say about patient care. Everyone was soo helpful and really nice and really ease my nervousness and made our family feel comfortable. They thought of everything and i mean everything for both parents family and patients of all ages and still expanding. They really exceeded my expectations. When I say "they" I mean from Nurses Tech Nurses to All The Staff in the building (Room Service, librarians, Cleaning Staff, Social Workers, Nutritionists, the Clowns, Cafeteria Staff, All the Staff). Im so happy to have the best caring hospital for children to care for us. I just wanna thank everyone for loving their job and patients. I definitely would recommend Scottish Rite to families. I wish the branch off choa office in Duluth would be as amazing. I really honor the dedication and strong bedside manners but it feels good to finally be home and use the knowledge given.
This place goes above and beyond for the kids and their families! We're so lucky to have this hospital near by.
Each time that my daughter has been admitted, we were taken care of promptly and every process that was done was explained to me in detail with instructions on how to care for her cardiac and pulmonology needs at home.I have never felt more confident in a health care facility as I have at Scottish Rite and believe me, we have spent many of nights there. 5 stars for sure!
Horrible ER! Transported by my local ER to CHOA to be admitted. They ran the same tests my local ER ran. Dr. stated he didn't know what was wrong and sent us on our way. My perfectly healthy otherwise athlete had a BP of 180/100 and they sent him home with no answers! What a joke. I will never be back.
The staff are so loving at attentive. The compassion and care shown is second to none.
I love this hospital thy always take great care of the kid and their family. Love the doctors and nurse just the whole staffs..
These folks are nice and caring! Thanks for taking good care of my little one.
Absolutely, positively, the best possible place for you and your child. Outstanding, professional service at every contact level. We brought them a very sick child, and they gave us something amazing. Thank you.
Thankyou for making a difficult time easier. The Dr's and nurses as well as enire support team are top notch
And there was no hope left, we came to this wonderful hospital and they saved my little sisters life! Outstanding place, outstanding people, I highly recommend!
Pretty awesome hospital. Taking good care of my child.
Wish I could give a -5 star on this emergency room staff dont keep parents updated and they dont keep each other informed on what going on to keep the parents informed or updated on what going on and a lot of the staff seems uneducated for the job they are supposed to be doing so I would choose a different hospital
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