4 years ago
So after an amazing initial installation of a beau...
So after an amazing initial installation of a beautiful front door, rear door, porch doors, basement windows, and a garage door, I'm absolutely dismayed and disappointed by Windows and Doors' follow up service. One of our door handles stopped working, so we scheduled a repair over a half week in advance. Not until the morning of the scheduled repair, my wife gets a call, telling her that the repair labor fee will be $150.00 if the part is not under warranty. To Windows and Doors' credit, they apologized for the late communication, and in all honesty, I understand the reasoning behind such a policy.
An hour later, the repairman showed up to our home without the correct tools (an allen key small enough for the door). Simple mistake, and it didn't take him long to get it and come back.
Then, after the repair was done, the representative from Windows and Doors on the phone then explained that there would still be a labor fee of $150.00 even though the door was decided to be under warranty. They only apologized for the miscommunication, and left my wife with a $150.00 bill. Very sad that they don't stand behind their products, and are deceptive with their customers who spend thousands with them. Needless to say, we will just be using a different repair person for our doors who is more straightforward in their communication if we are going to be charged anyway.