We had a very positive experience with Windows and Doors. Phil took a took a substantial amount of time assisting us in our selection of a new front door. The installation was handled professionally and efficiently. We were so pleased that we are in the process of ordering shutters to coordinate with our new door. Susan in the office has been most helpful assisting us in this process.
Excellent Customer Service!
I've been looking for parts for my 'Integrity by Marvin' casement windows for the past six months. I don't know why I didn't try WDI sooner since it's in the next town over from where I live and it's where I originally bought the windows 20+ years ago. Within ten minutes I had the parts in my hand! Thanks guys!
Hi Andrew Reimann, (the other guy with the 1-Star review on here).
You got lucky, they charged me over $650 for the same issue you had - and this was after I ordered multiple doors and windows from them as well.
I ve got another big install coming up and am glad to be passing on WDINJ this time around.
First bad review I ve ever given and for good reason.
Tom and team did an amazing job at guiding us through selection of a front door for our home. He thoughtfully considered our style, energy efficiency and budget. Installation was perfect, on time, and courteous. Finally, the increase in our home's energy efficiency was obvious over the winter and curb appeal has been noted many times by neighbors and walk-bys.
We would highly recommend Tom and his team!
Chuck & mj
Tom and his staff have done an amazing job with our front door. After taking the time to chose the perfect door, every step of the way was flawless. From ordering, to the installation, everything was done as it was scheduled. After being so pleased, I would not use another company for my needs.
Based on our experience ordering a large number of windows (Marvin and Arcadia), I can say the company is not run well, and we experienced serious issues with their integrity.
Our project was during the pandemic (June-Dec 2020) when supply challenges and other issues on the home front were challenging. During a crisis one s true self shows in how they respond and treat people. We had many vendors that delayed our project, particularly given supply pressures. Most were really good about sharing their challenges in an honest way, and we reciprocated with patience and understanding.
Unfortunately, WDI was not this type of vendor. The owner was dishonest about placing our order when he said he would and then provided new timelines every week to cover up his mistakes. It s possible some of the delay may have been out of this control but given the number of errors he made (window color, glass type, metal type), it was hard to trust him. If he could admit to some of his mistakes it would have been easier to trust him on all the other issues he had during the project.
It s possible he faced some unique challenge more severe than our other 10+ suppliers, but it seemed he is accustomed to operating with many errors. I wish the experience was different and wish anyone that works with WDI more success. For us it was a costly and painful mistake to work with them.
I love WDI ! I highly recommend . We just installed remote screens on our deck and we could not be happier. This is a class act company. My job became more complicated during the installation and they made it all work beautifully. They were neat, friendly, and knowledgeable . Paul is a true craftsman . Class act company with integrity ---Best work ethic I've seen in 25+ years doing home improvement projects.
So after an amazing initial installation of a beautiful front door, rear door, porch doors, basement windows, and a garage door, I'm absolutely dismayed and disappointed by Windows and Doors' follow up service. One of our door handles stopped working, so we scheduled a repair over a half week in advance. Not until the morning of the scheduled repair, my wife gets a call, telling her that the repair labor fee will be $150.00 if the part is not under warranty. To Windows and Doors' credit, they apologized for the late communication, and in all honesty, I understand the reasoning behind such a policy.
An hour later, the repairman showed up to our home without the correct tools (an allen key small enough for the door). Simple mistake, and it didn't take him long to get it and come back.
Then, after the repair was done, the representative from Windows and Doors on the phone then explained that there would still be a labor fee of $150.00 even though the door was decided to be under warranty. They only apologized for the miscommunication, and left my wife with a $150.00 bill. Very sad that they don't stand behind their products, and are deceptive with their customers who spend thousands with them. Needless to say, we will just be using a different repair person for our doors who is more straightforward in their communication if we are going to be charged anyway.
Attempted 3 times to get a simple quote on a custom storm door from Phil. Over one week, still no quote. Don't waste your time here!!! Went to Lowe's, got quote in 2 minutes.
Worked with Phil and had a great experience! He did not oversell, gave great advice, and we got the job done within the time frame he promised! Love my new front door and egress window!
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