Waterford Marriott Reviews

The rooms have paper thin walls. You can hear EVERYTHING, even if you speak in normal voice. I was roomed next to several crying children that would not stop crying for hours/ days. No daily house keeping. If you want new towels or toiletries, you have to go to the front desk and request them. Parking is at the back of the hotel which is inconvenient when it rains. Staff is not friendly. The bed sheets smelled. I doubt sheets are changed after guests check out. For being next to Nichols Hills, this hotel is ghastly and unacceptable. I could not check out fast enough from this place. If you want no privacy, dirty linens, bad service, and head crying children at 5 am, this is the place to go.

Huge rooms, friendly staff, pretty good breakfast. Bedding is super comfy as well. Decor is kinda funny (but nice / new / clean)

I've stayed in Marriotts all over the world and understand what to expect from their different brand categories, and this is not a renaissance hotel.

Really beautiful hotel. The redesign on the rooms paid off. This is clean and quiet and cool place.

Wow! This has to be one the nicest Marriott properties I've stayed at. It has an incredible, updated modern feel with a boutique vibe. It's scattered with unique furniture, beautiful design, Edison bulbs and fabulous color which flows throughout. It actually feels though it was designed and furnished by Restoration Hardware --certainly not your atypical Marriott property.

The rooms are awesome! They're extremely spacious, with that same stylish feel. Power and USB outlets everywhere you look, and a fantastic industrial decor. The bedding and linens are extremely comfortable, and the room as quiet as can be --no noisy HVAC blowing all night.

The staff were very welcoming, friendly and polite --so refreshing compared to other properties. The property is a full-service hotel with a gym, pool, restaurant, fantastic and spacious concierge lounge, and great areas for gather whether it be for work or comfort.

The hotel is a bit off the beaten track with not too much immediately located nearby --walking distance --but I'd stay here again in a second! The place is fresh, clean and aesthetically appealing. Highly recommend and can not wait to come back!

We had a terrible experience at the Waterford. It was disappointing because it looked like it would be so nice. While we were trying to get to sleep near midnight, we could hear our neighbors perfectly through the wall. They weren't even yelling but we could hear their entire conversation.

After an hour, I decided we just couldn't sleep like this. I went to the front desk to ask to switch rooms. I didn't want to bother the people next to us. The front desk said they were booked. So instead, they called to tell the people next to us to be quiet right as I was walking back to our room. That perfect timing allowed our neighbors to cuss me out as I was trying to get back into my room. Surely, there was a better way to do this.

After that experience, we didn't even stay the night and found somewhere else to stay where we could actually sleep.

The main problems I had at the Waterford were thin walls that made it impossible to sleep and an unhelpful front desk. If you don't care about actually sleeping, then you may not have an issue here. I won't be staying here again and wouldn't recommend it.

Did not end up staying. I made a reservation for two rooms to the app, however for whatever reason only received one confirmation email. I showed the desk clerk the reservation confirmation in the app which clearly showed two rooms, but she would not accept that. Furthermore, while trying to figure this out she proceeded to answer the phone four times. Always love Renaissance, but will never consider this one again.

If I could leave a 0 I would. I have never been so ticked or disappointed I have felt compelled to write a review for a hotel. I stayed a total of 3 weeks, so these are consistent issues. Where do I start, constant elevator issues, poor plumbing, completely disorganized resulting in sending guests to occupied rooms. If your a BonVoy member good luck getting any points from these guys. They don't operate like EVERY other hotel in the country. The only saving grace is the nice restaurant staff.

Really nice hotel. It was clean and pretty. The view from our room was amazing! Also, the restaurant in the hotel was phenomenal, it's close to Penn Square Mall and other shopping. I would definitely stay here again! The husband and I used it for a little weekend getaway and it was just perfect! They also have some nice conference rooms and event spaces!!

We never got new towels or our rooms cleaned. The drain in our room was so stopped up it took 10-15 minutes to drain a quick shower. The breakfast service was very slow. The location is great, service isn t.