Based on our experience ordering a large number of...

Based on our experience ordering a large number of windows (Marvin and Arcadia), I can say the company is not run well, and we experienced serious issues with their integrity.

Our project was during the pandemic (June-Dec 2020) when supply challenges and other issues on the home front were challenging. During a crisis one s true self shows in how they respond and treat people. We had many vendors that delayed our project, particularly given supply pressures. Most were really good about sharing their challenges in an honest way, and we reciprocated with patience and understanding.

Unfortunately, WDI was not this type of vendor. The owner was dishonest about placing our order when he said he would and then provided new timelines every week to cover up his mistakes. It s possible some of the delay may have been out of this control but given the number of errors he made (window color, glass type, metal type), it was hard to trust him. If he could admit to some of his mistakes it would have been easier to trust him on all the other issues he had during the project.

It s possible he faced some unique challenge more severe than our other 10+ suppliers, but it seemed he is accustomed to operating with many errors. I wish the experience was different and wish anyone that works with WDI more success. For us it was a costly and painful mistake to work with them.