PayTec AG Reviews

Super Service!!! It's great fun !! THANK YOU!
Thanks also to Fabio, for the time he took himself to get to know the device with me !!!

My request was answered quickly and competently. The installation and operation of the card terminal is just great.
A thank you to all PayTec employees.
Best regards
Urs Meier

Very professional company, top equipment, top price for money.
Very good customer advisor: John-Thomas Schramm.
Happy to recommend ....

Kind regards

Thur Taxi AG

Very quick and competent support, but unfortunately I have my difficulties in between with my terminal, resp. with the printer.
At first I had a loaner, because I had to wait longer for the newest model. This worked flawlessly. When the new model finally arrived, I got so used to the predecessor that I wanted it back. The price difference was forgiven me. I then got a brand new device from the previous model, actually nice! Thanks a lot!
Unfortunately, but the thermal printer spins in between, so I have to remove everything from the current, so he prints properly again. The support has already looked at this problem several times, but still found no solution. Fortunately, it does not happen very often, but very irregularly and sometimes several times in a row. If it is already hectic in practice anyway, there would be better things to do than to restart the terminal constantly.

I can recommend the cooperation with PayTec AG to everyone!
Right from the start, I felt I was well advised by Mr Fabio Pantaleo. The installation of the equipment was done quickly and easily.
The company was always available for questions and ambiguities, very customer-friendly and solution-oriented.

We can highly recommend PayTec: competent and friendly.

nice, competent advice. Devices that are far above the standard at a fair price. Top!

The manufacturer and supplier who respond to customer requests. Top products and advice on everything to do with cashless payments.

Good devices, super easy integration options (JavaScript API), especially in comparison to other Swiss terminal providers. Customer service also very competent, but limited support times whereby one of course has a problem if they are not available (evening / Saturday). However, two points to criticize (relativize in comparison to the CH alternatives):
1) If you simply want two terminals as a small company, the process from inquiry to functioning devices on site is unfortunately not quite as smooth. Far too much communication effort, paperwork and errors that occur on the PayTec side. In my opinion a lot of potential (low hanging fruits) to streamline.
2) Reason why two stars deduction: We made the mistake of renting two devices. The reason for the rent was that the financial expense is distributed on the timeline for budgetary reasons. It soon felt like we were the very first customer to rent terminals. Suddenly there were no more bills. When we had to close the offline shop due to an industry crisis and were no longer used for the terminals, the trouble started. According to the contract, an administration fee of 1,250.00 is due for early return. New price just over 1,500 (Castles V3 Mobile); Rent for 5 months in our case is 500.- plus 1'250.- would be significantly above the purchase price. They showed themselves to be accommodating ... the fee was reduced to just over half. Nevertheless, we should end up paying 2/3 of the purchase price for using the devices for 5 months (as far as I understand after three months back and forth by email!). Although the devices were returned in perfect condition and usually last 3-5 years ... you feel ripped off. Final invoice is still pending ...