Welp I guess money grows on trees at this marina. Tried for several days to inquire about boat rentals and no answer. When I did get through, had a 20 second conversation with a woman that clearly did not want to rent a boat and sought to get off the phone with me as fast as possible.
One additional phone call, a comfortable conversation, a few questions answered- I have a houseboat rented on another lake.
We stayed in one of the suites which was ready and very clean when we arrived. Every employee was very nice and helpful, especially the ones that stocked and cleaned the cabins. Will definitely visit in future. Only cons were pictures online make suite look bigger, when actually quite small. No dresser and 4 hangers in closet? Had a wall mount with about 7 hooks. So bring some hangers for your clothes!
I made all reservations on line for lodging and marina rental. Marina rental somehow changed to the following month for pontoon. So watch carefully when it offers this that dates are the same! So they had no rentals available, but they did give us a refund on deposit (even though woman at marina said, " I am really not supposed to do this, but I will this time." ??
Good news is we went to Gilligan's rentals and the had pontoons for the days we wanted. Plus, instead of having rental back by 6 PM, if you paid in full at time of reservation you got rental from 8 AM till 9 PM for a few bucks less! Gilligan's employees are super nice on the docks, also!!!
So after all said and done we had a great time!
CABIN was slighty bigger than my home bedroom, one chair, two folding tables , (tv type), one bed table and a light that actually worked, a very small microwave, and a refer . Most of the room was BED, and the closet was about big enough to hold 4 bent hangers. a/c was VERY loud, room light did not work, toilet ran all the time, (no need to flush). TV was very small, no cable. Make sure you close the blinds as they look over the bed. Bath had 3 lights that would show up across the parking lot. (can't miss little whiskers). Left early!
1/2 half of a very small mobile home trailer
Rented a house boat for week, loved the experience. Would have liked a little more instruction on handling the boat and the navigational guides in the water. The people I asked questions of were not even that correct in the answers. I would do it again and would recomend
Be aware that the two wemon at the counter are extremely rude. Tried to ask them questions and they completely ignored me.
It was all good had a great time but the boat when we were there. They said that it has slide and everything and all it did have a slide they told us the water would have a it would help hook up just spray and we had to use our bottles and fill it up with water and take up water every time we want to go down the slide and whoever we talked to her then cuz he woke up turn everything up but I shouldn't tell somebody something if it's not true
I was very disappointed with the upkeep of their boats. When we arrived the staff member told us our pontoon needed to be drained, but they were short on mechanics and didn't have time to have it taken care of. He advised us to put all of our coolers/things in the back to weigh down the back of the boat because it was leaning forward. We had to return the boat after just 20 minutes on the water, and lost another hour+ waiting on it to be fixed. Unacceptable that they did not have the boat ready for us at 9 am when we arrived.
The other negative aspect to our visit was the customer service. When we radioed that our boat wasn't acceptable because the water kept coming over the front, we were initially told the mechanic was fixing a motor on another boat and wouldn't be able to get to it. Essentially our only option was to return the boat or deal with it. That person was quickly told differently by someone and they agreed to fix our boat. We were told it was take 45 minutes(wrong) and they would give us an extra hour at the end of the day(irrelevant because there was a storm coming at 6 pm and we would spend our extra hour in a thunderstorm). We asked for a different pontoon that wasn't being used, but were told they were all reserved. However, many pontoons were at the dock when we returned and still there after completion of the draining of our pontoon boat nearly an hour and a half later. We had to wait another 10 minutes because they decided to switch out the propellers while they had us all sitting there waiting too. I believe they should have given us the option of an extra hour(which didn't help us) OR take an hour or TWO HOURS off our fee for renting since we were out that much time due to their neglect of their boat.
If it wasn't for the above problems I would give them 5 stars. Our children loved the boat and were asking to go back out again the very next day. We had a blast while on the fixed boat. This was our first time and we anticipate going back and taking more family. Next time we may try Gilligan's boats that also does rentals and see if they have better service and maintenance on their fleet.
My suggestion for the company is to add another mechanic or have him work overtime as needed to make sure the boats that are rented out to customers are ready for their departure each morning. They could also use some help with their customer service. When you make a mistake, you need to be more flexible in helping the customer to improve their overall experience.
Horrible service; people were so rude, and disrespectful!
All were friendly. Beautiful Beautiful lake! Nice get away. Lots of fun. Rent you a nice boat n fish all day. Get map of lake easy to get lost its so big. You don't want to return boat back in at the dock late. Late charge. Not that this happend to me and my better half. Lol clean clean lake
Super nice and friendly staff! We made the mistake of renting from another marina. Will definitely use them next time we come down!
Sorry to have to say it, but their internet sucks. I know, you're supposed to be here to relax, fish, boat, or whatever. However, some of us need to check email and what not for work while we're on "vacation." Even this simple task of reading an email is almost impossible let alone loading a webpage to read while you're stuck inside when it's raining outside. You wanna download a book to read on your tablet? That's going to take you over an hour. Seriously, it's dialup internet shared for everyone. I understand there isn't cell towers because it's a state forest. However, for the money you pay to stay here, they could easily upgrade their internet speed for their customers.
Last Saturday June 15th 2019 I had the pleasure of getting married at the Patoka Lake over look deck. Let me first start off by telling you that every step I had planning my wedding was as easy as can be. Rachel and her staff did an amazing job at making my wedding perfect. Also everyone down there is extremely nice. And also on the eve of my wedding we had a few issues but they were quickly resolved.
Gas, boat rentals, live bait, snacks and good pizza. The trick is to call in your order so when you pull up it's ready for you. There are carp there for the kids to feed as well. Excellent marina.
Nice clean little place. We enjoyed it very much. Hope to do it again eventually.
Stayed on the Princess House Boat with a group of friends. Generator was not working properly...had to shut it off regularly for safety reasons. A/C couldn't keep up when generator was running. Days on the lake were great. Nights were rough ... Too hot to sleep. Friend found a roach under their bed sheets at end of trip.
FALSE PRICE LISTED ONLINE: It is very disappointing to see the price variation when you book online vs. when you book it over the phone. Online for the 8 passenger fishing Barge (Monday, September 3, 2018) shows $149 so I tried booking it online but for some reason it showed the card declined even though I have the credit. I reported it to them because the same card worked in the morning to book a flight ticket. Then I said okay then lets book it over the phone. The total came out to be $179 plus tax. I said why? Online it shows $149. I hope they fix the wrong price listed online. The staff is not at all helpful. They put you on hold and pass to other representative and then you have to repeat the scenario all over again. I just felt as if they are earning so much that one more family weather they come or not is not going to make much difference to them. They simply DO NOT CARE!
Beautiful and fun place for couples, friends and families! Pet friendly too!!
It was a perfect day. Process for rental easy will do it again
We had a fantastic time! We met a lot of nice people and the boat cruise was great. Even seen a rainbow during our cruise. Everyone was great.
Poor communication from staff. Boat did not meet advertised specifications. We were charged for faulty equipment. When we wanted to discuss the charges, a staff member accused us of not paying for gas and threatened to call the police. One star is for Patoka Lake itself. Staff at Marina and boats get 0 stars. We will not be returning.
I wish I could give them a 0 rating. We rented the Princess houseboat. Its an old boat with a motor that can barely scoot it across the water. You had to continuously run the engine so the air conditioning would work. The fumes from the exhaust were terrible. You couldn't run it at night when sleeping due to the fumes might over take you. We also encountered a bed bug problem. More then one of our six people aboard got bites from them. We took the boat back in a day early due to the bed bugs. Showed them pics of the bugs on one of the headboards and showed them three of the bugs we had killed. Also showed them pictures of the bites. I explained to them we spent over a $1000 dollars to rent the boat from Friday until Monday and they stated someone would contact me. I ended up contacting them and stated to management that we had spent over a $1000 renting the boat but didnt get to use the full rental due to the bugs. I would appreciate some help. All I asked for was $200 of the more the $1000 spent due to having to leave early because of the bugs. After a phone call and three emails later they finally started they could find no bugs and that they had an exterminator look and they couldnt find anything so no compensation would be given. I didn't figure they would take any responsibility for their problem. I asked for a copy of the report but, still havent heard anything. I definitely do not recommended renting from them. I also have now read many complaints about them. I didnt feel asking for $200 of the more then $1000 back was unreasonable.
We rented a 30-person party barge and were very disappointed in the equipment. We barely backed out of the marina and the engine quit. We waited, on the boat because we had hauled our gear on it, for three hours for the mechanic to arrive and fix the boat. We have some fun on the lake and come back to the dock for a quick drop off. The boat won t even turn over. We wait an additional thirty to forty-five minutes for the fix this time (fuse issue). We have been cordial and patient, even holding an umbrella over the mechanic working in the hot sun, at this point. We are told to keep the boat an extra hour. We finish our day and drop off the boat. We are told the grinder in the toilet doesn t work and we will need to pay an additional $65. The issue is probably a beer bottle cap. No one on our cruise had any drinks with bottle caps. We had cans and water bottles. In addition, there was a Corona bottle cap in the floor of the commode. Again, no one had Corona beer in our group. This means it had not been cleaned before we were given the boat for the day. Ew, nasty. Upon discussing the issues with the staff, their remedy was to not charge us for gas. They discounted the amount of $19.90 off of our total for the day. I cannot recommend Patoka Lake Marina Boat Rental. It is obvious they sorely need to upgrade and maintain their equipment.
We rented a pontoon for the day to fish and relax. From beginning to end this was a great experience. The pontoon had seen better days but it was fine for what we needed. No complaints. I must acknowledge that Logan, the young man who got us loaded and who went over all the things we needed to know was a gem. He is a credit to this business.
Ok so I shared a review a few weeks ago after multiple attempts to resolve a charge for damage that we asked to see and that they have denied to provide as well as no one will respond to our phone calls. That review has been removed?! This is the second bad experience.... I would recommend checking with other Marinas and I will be contacting the Army Corp of Engineer s
The good. The bad. The ugly.
We stayed one night in the bunkhouse and rented a fishing pontoon. We had a great experience upon arrival. Got our pontoon right away and it was perfect for our needs. The staff that set us up and both knowledgeable and helpful.
A big rainstorm rolled in and we returned the pontoon in the later afternoon (a couple hours early). Our bunkhouse was ready for us but they disnt have a key for us to get in. We waited for over 45 minutes to get the key. I'm not sure what the issue was with the key, but staff communication was insufficient and we did not get a warm and fuzzy feeling from them.
The bunkhouse was up to our expectations but had the most uncomfortable and the sqeakiest beds ever. Upon check out staff said "Ok. That's all we need." No thanks or how was it.
We rented floating cabin #4. Great get away. Our grandkids loved the cabin. It was very clean and well maintained. All the comforts of home. Thank you to the staff as well.
A GREAT way to spend the. day! The staff was fantastic!
My family of 5 stayed in a floating cabin for one night in August 2018. The a/c didn't work and the temperature inside our cabin was between 80-91 degrees, in the middle of August! I was not able to get a full refund, even though their staff apologized and promised it upon our departure. The maintenance guys were courteous and tried to help by putting temporary units in our cabin, but they couldn't keep up with the heat. Apparently this is a common thing because our neighbors in the cabin next to us had the same experience. Marina staff were friendly but management does not care about your experience. I've called multiple times asking to talk but they will not return my call. For $400/night, I expect better.
Rented the double decker pontoon boat... had a blast on the lake with family and kids.
Friendly staff and reasonable prices.
Terrible experience rented the house boat the Admiral boarded Friday evening stunk like sewer gas from toilets staff washed holding tanks said it would Clear up it did not took it back first thing morning they kept saying that they was talking with the other owners to reimburse or decide what they was going to do never did nothing
patokalakemarina.com
