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What reviewers say about Path Forward
Customers describe the company as a great place with talented people, fantastic customer service, and growth opportunities, while also noting that the CEO is passionate about putting clients first.
What does Path Forward do?
Path Forward is an information technology company that offers healthcare IT services.
Are there any complaints about Path Forward?
The reviews on file mention that the company focuses heavily on metrics and attendance, enforces strict point systems for absences and lateness, and has an unrealistic CREWHU program with low acceptable answer call wait times.
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6 Reviews
There are times where we process over 200 calls a day, almost 3000 calls a month with no incentive. They mainly care about metrics and attendance. You receive a daily metrics sheet where they point out all the negative stuff. 15 minute Breaks and bathroom times are combined. God forbid you have an emergency. NO EXCUSED ABSENCES since we work from home. Even medical excuses will not be accepted. You might get a raise on your 1 year anniversary but it doesn't go into effect until the end of the quarter. Everything is pointed. Call off, a point. Sometimes 2 depending on the day. If you leave early because you aren't feeling well, a point. 5 mins late to clock in, a point. Literally no room for error. They also have an unrealistic "CREWHU" program with unrealistic goals. Calls have to be under a 2% ACW and I haven't seen anyone with and ACW % under 5%. Insurance has a crazy copay.
Great company with growth opportunities. Nick Is a great CEO with a passion of putting the clients first.
Very talented people and fantastic customer service.
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About Path Forward
Path Forward is an information technology company offering healthcare IT services.
- Website
- pathforward.us
- [email protected]
- Address
- 6871 steger drive
- Categories
- Information technology and services
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