Parking management services, inc. Reviews

I travel often and they are in a lot of Hilton and Westins around the country. Great staff friendly and hospitable.

End to a fun trip with family and friends to NOLA. Had the valet bring my truck around, when opened the vehicle we where hit with a strong oder of Marijuana. Contact parking management services about this and Brian came over. Mind you this is a New Truck with GMC link, so was able to show the manager the route and break down of 11 hard breaks, 18 fast accelerations for a 9 minute 1 mile drive. Best advice, ask who provides valet service at your hotel stay and if it's parking management services
Book some place else.

Great customer service! I ve never experienced such hassle free services!! I recently bought a groupon, but my truck didn t fit in their overhead. I contacted parking help, they immediately contacted me back hassle free, courteous, gave me no issue, gave me back a full refund and $10 credit. I ve never seen such great customer service!

Great company to work for/with! Twenty years of my life invested in PMSI. PMSI provides an opportunity for anyone who has good credentials and is looking to get ahead in life. We specialize in hospitality while providing an amazing experience when you visit our hotels! We don't just park cars! While valet is our primary objective, we take pride in helping you enjoy your experience by being your Ultimate Concierge! Long hours, long days, great money!

Everyone with this company has been great to deal with. I wish they were in charge of all venues requiring a valet service. They are definitely at the top of their game.

My family and I stayed at the Hyatt Convention Center and this company was their valet company. We drove a rather large vehicle that was pretty much brand new. In their care, the entire back window on our rented Suburban was broken out by the reckless care of their staff backing out the vehicle. They offered to tape up the back window for us and stated that the rental company might be able to switch the car out. The staff insinuated that we had broken the window that had been in their care for almost the entire trip and was in pristine condition each time we gave it to them to park. I received the runaround from this company and its staff as well as the hotel. No one cared that my family was essentially trapped out at the hotel without having a back window due to the incessant rain that occurred during our vacation. We asked for alternate travel arrangements in order to continue with our day and was told by the director that they would handle the cost but we had to pay it up front and the manager on duty that night would reimburse the cost of a cab or Uber. We did this and then when I talked with the manager he said that he had no knowledge of this conversation and that I would have to be reimbursed from their corporate office which was closed on the weekend. I provided the receipts from the cab and still have not received a reimbursement. This company essentially ruined our vacation because of the trouble this caused. Thank God for Enterprise! They were able to switch out the vehicle so that we could travel the 5 hours to return home. If this company is valeting at your hotel, please find alternate means to park your own car or change hotels, immediately!!

Well. Stayed at the renaissance hotel last night. I left my new necklace in the car on accident....go to get in the car this morning....what do you know....its not there.

Manager of the hotel said id have to talk with the vallet manager because theyre a third party. Manager of the vallet pulls the video of the car being parked and locked. The same vallet that parked it yesterday was the same one that brought the car back to us....

Manager showed me that no one got in the car overnight....so what does that tell you since no one broke in and it was locked...? The vallet took my new necklace.

The manager said hes not liable for anything missing out of my car which i understand if someone broke in but apparently they are under the assumption its okay to help your self to whats in my car because they arent liable

DO NOT PARK HERE! The 5$ & 3$ parking lot near We dat wings has charged my car 12 different transaction amounts of 13$ and I only parked her once they moved my account into the negative and refused to help or reimburse me I had to cancel my card they would wait until 3am to charge my card 2 transactions a day.

Great and professional service. I had an issue with my car and it was promptly handled by Omar Sanchez and his team.

My 2018 Grand Cherokee got stolen from Embassy Suites under PMSI s care on 1/18/2021 and was never recovered.

My keys were taken out of the valet key box, and car was driven out of the gated parking lot. No signs of break in. Police report filed, they never found the car.

Their valet company, PMSI, asked me for the payoff amount for the car as they would pay for it because this only happened because of their employees negligence. It has now been over a month and nothing has happened. I am now out of a car, and have a $23,000 outstanding liability on a car that is gone.