Parker Memorial Library Review

Everything!!! Clean, nice people, and very friendly.

Extremely poor treatment of patrons...all the way to the library director Nanci Malone-Hill. It's clearly systemic and the poor treatment identified by other reviewers is modeled by the director herself. After many years of using this library there was an issue with my card. Books I checked out were put on an account I had 15 years ago and was unaware still existed. When I didn't get my usual reminder email to return the books and couldn't see them in my account to renew online, I called the library to see what happened. The person on the phone was extremely condescending and abrupt. I ended that phone call stating I would think about what I wanted to do next. Several hours later that same staff person called me back at my home and informed me she was shutting down my current account. She again was rude, abrupt, and acted like an angry bill collector (FYI the amount in question is $38 which I never asked to be forgiven or said I wouldn't pay.) I then wrote an email to the director of the library, Nanci Malone- Hill, about inappropriate staff behavior and that they closed an account that was not Dracut's to close. I asked her to provide a phone number where I could speak with her about my concerns. Nanci refused to provide a phone number and sent a series of very confusing emails. When I indicated there was still a misunderstanding that a phone call might resolve, she sent a very rude response (which I tried to attach) which began with the line "The misunderstanding is yours." It ended with the line "I consider this conversation closed and wish you well." Despite this she kept sending combative emails of this nature and indicated the only way I could speak to her was to attend a library board meeting!! I attempted to have the inappropriate actions of a staff member addressed and got a refusal to speak and more poor behavior from the director herself. She never even understood that I hadn't requested anything about the $38 dollar fine..she just went to defensive and combative all on her own. If I could give less than 1 star I would. Dracut-- pay attention to these reviews and please do better.

Great facility clean! Librarians are very helpful, Covid friendly!

We've just moved to the area the kids and our family loved this library. We love the videos, audio books and kids books.... the staffs are so friendly.

As always the staff is friendly and helpful. Love the library and crew

I ordered a dvd here via Inter Library loan, and had to call the reference dept. to see if they even had it because sometimes items go missing. The woman who answered was extremely bitchy and looked up my id #, when I asked i she could check the shelves, she went all crazy on me. Telling me yeah we have it, I dont know when they'll box it (I needed it by the 27th) and to never call and ask about my ILL items again, that the system will update by itself for me. I had never been treated more hostile by a library more than Dracut Public Library

Nice people great place lot to choose love all there movie selections.

Omg I Love this library. Great Staff. So clean and cozy and so much variety of selection of books and films. I recommend everyone to check this Library out. So Beautiful Inside!

Keeping covid restrictions in place while doing our best to service the community.

Super disappointed in Dracut library. My son was in the kids section of the library with TWO of his therapist. One from Anne Sullivan for developmental and the other from Building Blocks. First the librarian comes up and doesn t want My son using a certain train on any of the tables besides the specific table for the trains. Which is fine (no he wasn t playing rough) so an hour goes by we re getting wrapped up with his therapist and librarian comes BACK up to us and says we need to keep it down it s a library and she shouldn t be hearing our conversation. Let s talk about the fact for one my son was around TWO therapist who specialize in behavioral acts for kids especially kids with autism so they know the appropriate and not appropriate way for a child to act in a setting of that manner. Let s also talk about the fact that she was standing right behind us when she could hear our personal conversation that pertained to my son joining an day group to help him start to understand the structure of a class setting. Needless to say I will NEVER be coming back to this library even if it s right down the street from my home. Super unprofessional and clearly she lacks the patience of being in the CHILDREN S section of the library. I m also the first to admit mine or my sons mess ups but clearly this lady just had it out for us from the beginning. It s sickening they have someone like that working in the children s section of a library.
Also this place claims to supports kids with autism clearly that s not the case.

I have never felt more disrespected in my life! I just moved to the area so I have not had a chance to change my address on my drivers license and all my bills are electronic, so when I tried to get a library card, the lady carol or Cheryl was so rude and told me that I couldn't have one. She wouldn't take my electric bill that I had online as proof of residence. This made me feel unwelcome to the community. I also voted not two days ago in the same parking lot. I felt so disrespected and unwanted I left crying. As a graduate student looking for a quiet place to study, I was excited to go- but I don't know if I will ever be back.

They are doing a good job with covid safety. They nicely showed me to the part of the library I needed. The books they were holding for me were where there they were supposed to be.

I like the cool books and staff but when the library is closed, you put it in the return thing outside of the library then the next day you get billed the price of the books it's crazy when all your books ate returned!

Always very nice. love taking my kids to the playroom and to the libraries special events. Also love their great selection!

The library team is very kind and professional. I enjoy taking my son there.

A great place to hang out! The people there are so nice and helpful!

The staff was awesome, the computer & internet access is appreciated and the use of the printers was very helpful.

The library has a great collection of all genre of books and DVDs.