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A
3 years ago

UPDATE: We finally heard from Brady and he was kin...

UPDATE: We finally heard from Brady and he was kind enough to give us an in-person meeting and a tour of the facility. We will be working with him on future projects.
After two phone messages (one left on a voice mail and one left with a secretary) from our CEO, and another email to them from our creative director requesting a sales rep contact us, they didn't bother to respond. It's been two weeks. Our company does professional book design and had several projects to discuss with them, but apparently they have all the work they need. Their website is impressive but their customer service is sorely lacking.

A
3 years ago

I've been working with Paragon for about 10 years....

I've been working with Paragon for about 10 years. When we first started utilizing them for print, we were much smaller and our projects were few and far between. From the very beginning, David treated us as an important client and always took care of us. Over the years, our needs have drastically increased and I continue to get top-notch service and speed from them. David in particular always goes above and beyond to meet our deadlines if possible. I love doing business with Paragon Press and would recommend them to anyone.

B
3 years ago

I worked with Brady on a project for several month...

I worked with Brady on a project for several months and he always replied to my emails in a very timely fashion. The work I received from Paragon Press is high quality, I am very happy with the product I received and will return if I need any future prints

K
3 years ago

We used paragon press for a ob that really meant a...

We used paragon press for a ob that really meant a lot to us. The team there caught our vision and did everything possible to get us the most beautiful product possible. The end result was above and beyond our expectations. The team was responsive and helpful, great service all around!

K
4 years ago

My company in Idaho has been working with Paragon ...

My company in Idaho has been working with Paragon for 2 1/2 years and we have thoroughly enjoyed the experience. They're always dependable, have quick turnaround, and produce excellent quality print products for us. Additionally, some printers just throw their product in a box haphazardly and/or put tight plastic straps directly on the product with no protective layer around the stacks, resulting in damaged corners, crimping, and tears where the straps grip around the sides. Paragon makes sure to pack their product with great care and attention for shipment, like they value their work, and nothing ever arrives damaged. We appreciate their excellent quality and customer service.

M
4 years ago

Outstanding customer service. Both Andy & Amanda a...

Outstanding customer service. Both Andy & Amanda are always so quick to help and respond to the ever changing needs of my companies work. I really appreciate the communication and updates I receive from their team!