Paradox Security Systems Reviews

The firmware of my alarm system was "updated" after 5 years of flawless service to become a subscription-based service. Since then the app I bought years ago has become useless and the Internet module has all its functionality (except consultation) stripped. Support suggests paying for the subscription model. I do not agree. I understand that new products work like this to maximize and generate a steady cash-flow but previously functional products should not be intentiously "corrupted" to force this new business model upon older products.

paradox: it's really cheap ... and quality goes with the price!

I used to work there, let's say that the quality control has gone down a lot before i changed jobs

After using and installing their systems for more than 6 years, I can no longer recommend them. Their products have become obsolete both hardware and software. It's not possible in 2020 to not have a proper internet connectivity, a proper and WORKING phone application, proper firmware updates... How is is possible in 2020 to pay 100$ just to add an internet module that does nothing or gets broken by a firmware update ??? If they don't change something soon they will be put to rest by the smart devices, at least on consumer market. I'm really disappointed and frustrated about their latest business model and products. So sad....

System already installed when buying the property. Programming done by a technician who came to the home very courteous and installation of a receiver for wireless controller and explanations of the tech. clear ... Then complications come ... Receives a rem15 controller which is not compatible with the paradox control unit ... Already made 4 service calls and 2 visits for programming and even with instructions from two tech. on the phone, no results. I write for the name of a person who is afraid of reprisals .. It gives you an idea !!! Extremely complicated with erroneous instructions. They have big duties to accomplish

Hello
Great product. The company Alarme Electronique Pomerleau. Install, repair all Paradox systems and update your device. So that you have no bug. Super team

Super good products, No bugs. Everything has worked perfectly since our installation 5 years ago. I will buy in my next certain house.

Not able to have a good service. The technicians sound IMCOMPETANT 90% of the time. Their highest skill is to reboot the system. Then they are totally lost and do not know what to do. It changes so often from version of model that a lot of problem happens between versions and it does not even bother to warn the customers about the problem they are aware of.

Ah the minute you have a problem you are alone. The best thing that paradox has to offer you will be transferred to another colleague who will do the same to you until you snap.