3 years ago
I give this place 2 out 5 stars. Checked in for my...
I give this place 2 out 5 stars. Checked in for my 3pm reservation. When you check in, you have paperwork to fill out alongside a short test. The test is required so that riders fully understand the rules of operating a personal water craft. Once we got onto our personal watercraft(PWC) that's when it became a disorganized cluster. Saw one of the guides horsing around when parking one the PWC, and ran into the dock. If you company stresses safety, then lead by example! Hearing one of the guides say, " I did enough yelling today, I don't want to yell at you guys!" What in the world?!!? I understand that they probably dealt with a lot of customers that were problematic, but you're in the business of ensuring customers are safe and providing customer service at all times.
Our PWC brake was faulty. Although the brake doesn't stop the PWC like a brake does for a car, but it made a beeping noise. One of guides were yelling at at us to stop, but we really couldn't. My husband was the operator and explained the situation. He said, " I'll get back with you guys." He never did and he ended riding around and gaffed us off. I had my kid with me, and as a parent if my PWC wasn't operating the way it should, it definitely took away from the experience. Boaters around our group were pissed off because we weren't in a single file line. We heard them yelling at the operators ahead of us. If the guides were doing their job, perhaps this would've been a better experience.
Although I had a $15 off coupon and this place advertised for ample parking, the next time I'll take my chances with a place that doesn't offer discounts and hard to find parking. I usually give businesses a second chance, but not this one.