Went to pappas bq on south main on 1-14 2020 have bee regular customer for years but manager refuse to give me a military discounts count because I was not dining in all other places give milatry discount regardless of dining in or out you have just lost my business
Today my husband and I order curb side. The person who took order and bought out the order was great. We order 2 Blackened Catfish with Shrimp Etouffe over Texmati Rice. It was my birthday treat. Nonetheless the gravy was salty and the presentation was unlike the normal take out. I am very disappointed overall.
Good food but they have raised their prices too flipping high for the lunch menu and have taken away favorite items
My family has been fans of the Pappas Bro. chain for years. I wanted to share a particular experience at the San Antonio I-10 West location. We ate a late lunch on our way out of town, on our way home. Home is 3+ hrs. West of San Antonio. We were over half way home when my wife realized that she had left her purse at the restaurant. We contacted the manager on duty and confirmed they had the purse, and to see what options we had other than driving back that evening. To add to the story there were significant items in the purse that we needed back sooner than later. The next day the manager, Diamond, initiated the process for us to get the purse back. Took a little help from the corporate office to work through some policy issues. We indeed got the purse back in less than 48hrs., with all the contents.
2 take aways. First faith in humanity that the purse was found and turned in with all the contents in tact. Second that the Pappas Bro. Corp., and manger Diamond were willing to problem solve and find a solution for us that didn't involve an unscheduled trip to San Antonio.
Not only is the food and day to day service phenomenal, when a customer is faced with an unfortunate set of circumstances they stepped up to find the best solution.
Thank you again, and we can't wait for our next opportunity to dine with you.
I love Pappas. The baked potatoes are my favorite. But since this COVID-19 pandemic has been going on, most businesses that are open have been trying to price gouge, Even Pappas. I visited the Pappas on bissonnet off of 59 and spent well over $50 And they charge me a dollar for each container of one of the condiments the green onions the bacon bits the onions the jalapeno peppers they charge me a dollar for each one of those and I know they are free. This is why I gave it two stars I didn't think it was right for them to charge me a dollar for each one of those containers and they gave me only a pinch of each.
My wife and I went to Pappadeaux For dinner we found out that there are unable to accommodate a vegan And that their vegetables or not Fresh That their vegetables are Pre soaked in butter they Could not Fix vegetarian meal After waiting for 45 minutes they came out And told us that the only thing they could fix was onions and mushrooms Not a very good impression for restaurant that should be able to have a chef to be able to fix a vegan dinner My wife and I will no longer attend to a papas restaurant
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