I have been a loyal Papinelle customer for many years and have purchased a significant number of garments from the brand. Unfortunately, my last two orders have been extremely disappointing. Over the past few years, I have noticed a decline in the quality of some of Papinelle’s products, but my most recent purchases have confirmed that this is becoming a real issue. Firstly, the sizing has clearly changed. Items I ordered in my usual size no longer fit as previous purchases did, so the sizing is no longer consistent or true to what I have come to expect from the brand. Secondly, I purchased several Papinelle women’s underpants for the first time, and every pair separated from the waistband. Some came apart the very first time I wore them, making them unfit for purpose. I also received a pair of pyjama boxer shorts that were of extremely poor quality. The crotch seam was noticeably misaligned, and one leg was significantly longer than the other, making it obvious that the garment had not been manufactured or quality-checked properly. What made this experience even more disappointing was the lack of customer service. I contacted Papinelle by email regarding these issues due to their returns system options being limited. After receiving no response, I sent my email a second time. I still never received a reply. I was left with faulty garments that I had paid a considerable amount of money for. While some of the items had been purchased on sale, many were not, and regardless of the purchase price, faulty products should be addressed. As a long-term customer, I expected much better quality and, at the very least, the courtesy of a response. Instead, I was left feeling that my concerns were ignored and that my money had been wasted. Sadly, after many years of supporting Papinelle, I will not be purchasing from them again. I will also be sharing my experience with family and friends so they can make an informed decision before buying from the brand.
What reviewers say about Papinelle
What does Papinelle do?
Based on the information available, Papinelle appears to sell sleepwear such as silk pajamas and robes, but a detailed description of the business is not on file.
What are the most common complaints about Papinelle?
The most common complaint is about inconsistent sizing on recent orders, with one long-time customer noting items no longer fit as in previous purchases, and another mentioning a decline in quality.
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I have been a customer of Papinelle for a while now and I have always been impressed with the quality of their sleepwear. The designs are so elegant and the materials used are of such high quality. The customer service is also excellent. I highly recommend Papinelle to anyone looking for beautiful pajamas.
I have purchased several items from Papinelle over the years and I have always been satisfied with my purchases. The quality is consistently great and the designs are timeless. The customer service is also excellent, they are always friendly and helpful. I highly recommend Papinelle for anyone in need of beautiful sleepwear.
I recently purchased some beautiful sleepwear from Papinelle and I absolutely love it! 😍 The quality is outstanding and the designs are so unique. The customer service was also great, they were very helpful. I can't wait to buy more from Papinelle in the future!
I recently bought a pair of silk pajamas from a website and I'm so happy with my purchase. The quality of the fabric is amazing and the fit is perfect. I love how comfortable and luxurious they feel. I would highly recommend them to anyone looking for high-quality sleepwear.
I just received my order from an online store and I am so impressed with the quality of the products. The pajamas are so soft and comfortable to wear. The designs are beautiful and the customer service was excellent. I highly recommend them to everyone.
I just received my order from Papinelle and I am so impressed! 😍 The packaging is lovely and the quality of the products is outstanding. The robes are so soft and comfortable, and the designs are gorgeous. I am beyond happy with my purchase. Thank you, Papinelle!
I recently purchased some beautiful silk pyjamas from Papinelle.com and I couldn't be happier with my purchase. The quality is excellent and they are so comfortable to wear. The customer service was also top-notch. I highly recommend Papinelle to anyone looking for high-quality sleepwear.
I recently ordered some sleepwear from Papinelle and I am extremely impressed with the quality. The fabric is so soft, and the designs are stunning. The customer service was also amazing. I highly recommend Papinelle to anyone in need of high-quality sleepwear.
I've been a customer of Papinelle for a while now and I absolutely love their products. The designs are always so elegant and the materials used are of such high quality. The customer service is also great, they are always very helpful. I highly recommend Papinelle for anyone looking for beautiful sleepwear.
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About Papinelle
- Website
- papinelle.com
- Address
- 112 oxford street
- Categories
- Retail
